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McGrawHillIrwin Part 4 ALIGNING SERVICE DESIGN AND STANDARDS 8 2 CUSTOMER COMPANY Gap 2 The Service Design and Standards Gap Customerdriven service designs and standards Company perceptions of customer expectations. McGraw-Hill/Irwin. © 2008 The McGraw-Hill Companies, Inc. All rights reserved. Business Ethics. This chapter:. Sets forth basic sources of ethical values.. Discusses how corporations manage ethics and try to elevate behavior.. Consumerism. This chapter:. Defines and discusses the idea of consumerism.. Describes the protective shield of statutes, regulations, and consumer law that has risen to protect consumers since Harvey Wiley’s era.. Multinational Corporations. Defines the multinational corporation (MNC).. Examines the . use of foreign direct investment by multinational corporations.. Describes how various types of codes are used to guide corporate behavior.. Corporate Governance. This chapter:. Discusses options backdating, just one type of recent corporate scandals related to corporate governance.. Discusses corporate governance; how boards of directors are structured, their duties, and reforms; and issues associated with executive compensation.. The End of Empire. *. ©2011, The McGraw-Hill Companies, Inc. All Rights Reserved.. Globalization towards peace. 2014 Nobel Peace Prize. Decolonization in Asia. ©2011, The McGraw-Hill Companies, Inc. All Rights Reserved.. 2. Chapter 2. Atoms, Molecules, and Ions. Copyright McGraw-Hill 2009. 3. 2.1 The Atomic Theory. 5. th. century B.C. . - Greek philosopher Democritus proposed that all matter consists of very small, indivisible particles, which he named . Note. : There was only one class lecture on Chapter 11 (Motives). These are textbook only slides that summarize key points from that motives chapter. . Introduction. Motivational psychologists ask, . Slave Societies. From Slavery to Freedom. 9. th. ed.. © 2010 The McGraw-Hill Companies, Inc. All Rights Reserved. . 2. Shipment of African slaves to . South Carolina, 1769. Eighteenth-Century Slave Societies. 8-. 1. Lecture slides to accompany. Engineering Economy. 7. th. edition. Leland Blank. Anthony . T. arquin. Chapter . 8. Rate of Return Multiple Alternatives. © 2012 by McGraw-Hill, New York, N.Y All Rights Reserved. From Slavery to Freedom. 9. th. ed.. The Path to Disfranchisement. Preventing Black Voting Legally. Rise of the Conservative Democrats; sought a probusiness climate of order and stability. Used a variety of means to prevent the black vote. From Slavery to Freedom. 9. th. ed.. © 2010 The McGraw-Hill Companies, Inc. All Rights Reserved. . 2. Enfranchisement of African Americans. Presidential Reconstruction. Lincoln’s Ten Percent Plan. ©2011, The McGraw-Hill Companies, Inc. All Rights Reserved.. The End of the Cold War. President Ronald Reagan (in office 1981-1989) deeply opposes USSR. The “evil empire”. Promotes massive military spending, beyond Soviet economy to keep up. 11-. 1. Lecture slides to accompany. Engineering Economy. 7. th. edition. Leland Blank. Anthony . T. arquin. Chapter . 11. Replacement & Retention. © 2012 by McGraw-Hill, New York, N.Y All Rights Reserved. Chapter 14 In Pursuit of Democracy From Slavery to Freedom 9 th ed. Answering the Call to Fight The Selective Service Act U.S. entered World War I in April 1917 Selective Service Act passed in May 1917 with no racial restrictions