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Smart Net Total Care - PowerPoint Presentation

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Smart Net Total Care - PPT Presentation

Partner Smart Talk Series August 6th 2013 Smart Net Total Care 101 Scott Schell Smart Service Business Development Manager Agenda Cisco Smart Services Smart Net Total Care Review ID: 588517

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Slide1

Smart Net Total Care

Partner Smart

Talk Series

August 6th,

2013

Smart Net Total Care 101

Scott Schell

– Smart Service Business Development ManagerSlide2

Agenda

Cisco Smart Services

Smart Net Total Care Review

Smart Net Total Care Partner valueSlide3

What Makes a Cisco

Service “Smart”?

…Which Collect

Cisco Installed Base & Diagnostic

Data

Services with…

Automated

Software-

Enabled

Capabilities

Cisco’s

Deep Knowledge

Base

…Which Is

Analyzed

and Compared With

+

+

…to Provide

Actionable

Insight

CISCO

DEEP KNOWLEDGE BASE

25 years

of networking innovation

& leadership

50 million

installed devices

6 million

annual customer interactions

90,000+

technical documentsSlide4

Cisco Smart Net Total Care Service

Increase operational efficiency and improve risk management through smart services capabilities

Smart Net Total Care

Device

Diagnostics

Alerts

(+

PSIRTs

)

Installed Base and

Contract Management

Technical Assistance

(

TAC

)

Online Technical Resources

Software

Updates

Advance Hardware Replacement

Smart Capabilities

Foundational

Technical Services CapabilitiesSlide5

Smart Net Total CarePartner ValueSlide6

….with each customer you could reveal their uncovered Cisco products?

Grow SMARTnet revenue

….you gave each customer an accurate view of their end-of-support Cisco products?

Sell

new

Cisco products

….you gave the customer on-going up-to-date installed base

and contract information?

Faster

and more efficient

SMARTnet renewals

….you could inform your customer about a published Cisco alert that would preempt network disruption?

PRICELESS! Smart Net Total CareWhat If….Slide7

Smart Net Total CareCustomer ValueSlide8

So many products and contracts – it’s hard to manage them all

With so many alerts - it’s hard to find the ones that apply to me

Entitlement issues take too long to resolve

Life cycle planning data is too hard to find and use

Are my Cisco products covered with the right contracts?

Smart Net Total Care

Installed Base Management – What’s the Problem?

Tracking serial numbers and contracts manually is costly and error proneSlide9

Detailed inventory reports and analysis via intuitive web

portal!

Validate

your

Cisco installed base

Identify products

without service coverage, with support about to expire,

or past LDoS

Smart Net Total Care

Installed Base and Contract ManagementSlide10

Deleted devices

86 devices added

See changes between

July 1 and November 1

Know what changed in your network!

Card Added

Easily drill down to see details of added device

Smart Net Total Care

Installed Base and Contract ManagementSlide11

Alerts are correlated against

your

Cisco installed

base!

A complete view of product alerts specific to installed base

Product Security Incident Response Team (PSIRT)

Software alerts

Hardware alerts

Field notice alerts

Smart Net Total Care

Proactive Alert ManagementSlide12

Alerts are correlated against

your

Cisco installed

base!

Shows all devices affected by specific alert

Easily drill down to find all details of an alert

Smart Net Total Care

Proactive Alert ManagementSlide13

Know the status of your network devices – when do they go

EoX

?

Smart Net Total Care

Detailed EoX Information – Know your Risk

Know your risk!

EoX

status detail and number of devices effected

Drill down on each category for detailed information

OR

r

un the Aggregated Report for a comprehensive view Slide14

Smart Net Total Care

Detailed

EoX

Information – Know your Risk

Know the status of your network devices – when do they go

EoX

?

Device Detail

EoX

Dates

Search for

specific deviceSlide15

Smart Net Total Care

identifies the customers Cisco

inventory and securely communicates this

to Cisco’s data center, where it is analyzed against Cisco manufacturing, security, shipping

, and contract data. Resulting in a comprehensive view of their installed base,

service contracts

, and product alerts.

Smart Net Total Care

Customer Needs

 SNTC Value

Accurate view of IB and Contracts

Actionable Reports

Contract Consolidation

Entitlement Confidence

Contract Renewal Ease

Timely RMA Assurance

Device Life Cycle Data

Device Specific Alert Notification

“I want to identify

my serial numbers and map to contracts.”

“Doing this manually is costing me time and money.”

“I want my records to be accurate and up to date.”

“I want

to simplify my service renewal process.” Slide16

Top 10 International Bank

What are the gaps and overlaps in service coverage?

Are any network devices near or at EOL?

Customer Challenge

Impact on Customer

Identified

20%

of network devices were

at

or near retirement

Determined more than

2/3

of chassis were

uncovered

by service contract

Gained

tighter control

of its cost structure and improved SLA

Cisco Smart Net Total Care Service to provide insights and proactive network support on a continuous basis

Cisco SolutionSlide17

Smart Net Total CarePartner ValueSlide18

….with each customer you could reveal their uncovered Cisco products?

Grow SMARTnet revenue

….you gave each customer an accurate view of their end-of-support Cisco products?

Sell

new

Cisco products

….you gave the customer on-going up-to-date installed base

and contract information?

Faster

and more efficient

SMARTnet renewals

….you could inform your customer about a published Cisco alert that would preempt network disruption?

PRICELESS! Smart Net Total CareWhat If….Slide19

Use

SNTC

data to build a consultative practice enabling strategic conversations with

your customers Show your customer all changes to their network on a weekly basis, ensure they know what is happening in their environment

 Inventory Delta ReportAssure all RMAs and other MACDs are

confirmed and SMARTnet adjustments are made

 Inventory Delta Report, Contracts Report

Preempt network

disruptions

by

proactively identifying

and notifying users of installed devices impacted by Cisco published security alerts and

advisories

Alert Delta Report

Develop a

migration plan with the customer for EoS/EoL devices, removing the risk of network disruption and allowing timely replacement and accurate budgeting of cost for the

customer  Aggregated Report

QBR Support – show your customer the changes in their network, illustrate the risk avoidance from device coverage, alerts, EoL/EoS

Inventory Report, Inventory Delta Report, Alert Delta Report, Aggregated Report, Contracts ReportSmart Net Total CareTransactional to Consultative….“Stickiness Factor”Slide20

Smart Net Total CareOpportunity IdentificationSlide21

Smart Net Total Care

Identifying an SNTC Opportunity

Target Customer

Has large and diverse base of Cisco products

Having trouble managing the alerts released from Cisco and how they affect their Cisco products

Reconciliation and contract renewals are a manual, labor intensive processLimited visibility into coverage of the Cisco inventoryLimited visibility into EoS/EoL information

When there is a problem, entitlement issues slow down resolution

Compelling Events

Rapid network growth or recent acquisition

Network redesign and consolidation as the result of a corporate merger

New technology purchase plans and need for correct installed base inventory

Recent participation in a KTN or network assessment

Approaching SMARTnet contract renewalSlide22

Tools & Resources

For More Information – internal audience only

Visit the

Americas Smart Services WebEx Social page to access webinar recordings, presentations, training, information, and sales tools

Checkout the upcoming Smart Talk Series sessions – 101, 202, and 303 and register here

Contact

Scott Schell at scschell@cisco.com for all

Smart Net Total Care

questions, issues, and supportSlide23

Thank You!