PPT-FY23 CX Action Plan Federal Student Aid U.S. Department of Education

US Department of Education Completed Summer 2021 FY21 Capacity Assessment Reflection Summary 2 What were proud of this year Culture and Organization  Creating our New Product Design Team. Gini. Index. Gini. index measures the extent to which the distribution of income . among . individuals . deviates . from a perfectly equal distribution. . A . Gini. index of 0 represents perfect equality, while an index of 100 implies perfect . Presented by the . Office of Student Financial Aid Services. Discussion Items. Office of Student . Financial Aid Services. The . Office of Student Financial Aid . Services is open . 12 months a . year; Monday . What is happening tonight?. What is financial aid?. When and how do I apply?. What is an Expected Family Contribution?. What is an Award Letter?. What is the financial aid timeline?. Goals of Financial Aid. Financial Aid For Future Health Care Providers. How Can I Pay for a Health Professions Degree?. How Much Will it Cost?. Estimated Financial Aid Student Budgets – “Sticker Shock”. 1. st. yr (10 mo). Sean P. Nelson, Vice President for Finance and Administration. Board of Regents Business and Finance Committee. October 5, 2023. FY23. . Total. . Unrestricted. . Balances. Overall, the total . Unrestricted Balances . Trey Avery Harrison, Associate Director, DeVry University. SO Once a student has completed the FAFSA, What happens next?. Once a student has completed their FAFSA. ® . form, An Expected Family Contribution (EFC) is generated and a student receives a summary of their application called a Student Aid Report. . FY21 Capacity Assessment Reflection Summary. 2. What we are proud of this year:. . To ensure the safety of the public and our employees, we are proud of the rapid shift we made during the pandemic to provide services remotely to our customers during a challenging time. . Department of the Interior. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. During 2020 and 2021 BTFA’s CX Maturity increased under the Leadership and Customer Understanding CX management... ®. Centers for Medicare & Medicaid Services/HHS. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Rapidly implemented changes to HealthCare.gov to support Administration priorities for... Centers for Medicare & Medicaid Services/HHS. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Continued to launch major improvements to Medicare.gov as part of the eMedicare initiative,... Department of Commerce. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Based on lower customer satisfaction scores on the website, we reviewed both quantitative and qualitative data and... United States Department of Agriculture. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Competencies and Training for Job Series. Career Planner developed for three job series (457, 458,... FY23 CX Action Plan Federal Student Aid U.S. Department of Education Completed Summer 2021 FY21 Capacity Assessment Reflection Summary 2 What we’re proud of this year: Culture and Organization Creating our New Product Design Team: Federal FY23 Program Revenue Balances Review Sean P. Nelson, Vice President for Finance and Administration Board of Regents Business and Finance Committee October 5, 2023 FY23 Total Unrestricted Balances Overall, the total Unrestricted Balances are