DSA Code of Ethics Contents INTRODUCTION PROMISE TO CONSUMERS PROMISE TO DIRECT SELLERS PROMISE TO THE COMPANIES KEY PROVISIONS DSA Code of Ethics WFDSA Overview Founded in 1978 Global nongovernmental voluntary organization ID: 921004
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Slide2DSACode of Ethics.
DSA Code of Ethics.
Slide3DSACode of Ethics.
Contents
INTRODUCTIONPROMISE TO CONSUMERSPROMISE TO DIRECT SELLERSPROMISE TO THE COMPANIESKEY PROVISIONS
DSA Code of Ethics.
Slide4WFDSA Overview
Founded in 1978
Global non-governmental voluntary organization60 National DSAsRepresents Direct Selling Industry, worldwideHeadquartered in Washington, D.C.
DSA Code of Ethics.
SALES VOLUME
117 billion USD sales worldwide.
SALESFORCE
74 million distributors worldwide.
MISSION
Pursues the highest level of ethical conduct in the global marketplace.Fosters advocacy with key constituencies.
Introduction.
Slide5Introduction.Purpose
Introduction to
insert DSA name Code of EthicsWhy?Recently revised/updatedAll must comply – DSAs, Companies, DistributorsWFDSA Membership RequirementMinimum Requirement
DSA Code of Ethics.
Slide6Why is Code Important?
RICH HISTORY
UNIQUE METHODPERSONAL RELATIONSHIPSREPUTATIONPUBLIC AWARENESSJOINT EFFORTJOINT REWARD
Century-long history of servicing the public
with quality products and services
Customer interaction in a personal and
informal atmosphere often in the home
Customers are often family, close personal
friends and colleagues
Differentiation from unscrupulous actors
Taking control of our image and creating
awareness for our Code
Responsibility belongs to all of us
Impact of our collective efforts will be multiplied
DSA Code of Ethics.
Slide7Benefits
of the Code of Ethics.
Self RegulationConsumer/Government Approval
Less Legislation/Government Regulation
Sales Aid
Prestige
DSA Recruiting Tool
Company Recruiting Tool
DSA Code of Ethics.
Slide8Who must
comply with the Code.
DSA Code of Ethics.
Slide9No deceptive or unfair sales practices
Complete and accurate information about the products
No false or misleading testimonials Written documentation outlining terms of saleContact informationClear return policiesRespect for consumer privacy
Our Promise
to Consumers.
DSA Code of Ethics.
Slide10INSERT DSA NAME HERE
No misleading, deceptive or unfair recruiting practices
Clear, transparent and honest
No claims that cannot be verified by fact/promises
that can’t be fulfilled
Regular information regarding your sales and other
important business aspects
Written information detailing your relationship with the company
No unreasonably high fees
Inventory Buyback
Our Promise
to Direct Sellers.
DSA Code of Ethics.
Slide11We pledge to abide by the spirit of fair competition.
We pledge not to entice or solicit direct sellers of another company.
We will not unfairly denigrate the activities of another company.
Our Promise
to Companies.
DSA Code of Ethics.
Slide12Complaints should be in
writing and should include the following information:
The date and details of the incident
The individuals involved
The code violation (if possible)
Efforts made to resolve the matter
The cost of the product
(including invoices or other documentation)The current status of the complaint
Resolution being sought
Guidelines
for Code Complaints.
DSA Code of Ethics.
Slide13DSA Code of Ethics.
Key Provisions.
Cooling Off.
What is cooling off?
If a consumer agrees to purchase an item and changes her mind, she has the right to cancel within a specified number of days
The number of days varies by country
The Code of Ethics allows consumers to cancel an order:
Without any specific reason
Within a specific time limit
Your order receipt should
clearly state what the policy
is in your country
Slide14DSA Code of Ethics.
Key Provisions.
Earnings Claims.
Companies and direct sellers cannot provide false or misleading statements about the earnings opportunity
Statements made must be documented by facts
Slide15DSA Code of Ethics.
Key Provisions.
Product Buyback.
Company must not encourage inventory purchases in unreasonably large amounts
If you terminate your business, the company will buy back product you haven’t sold
if it is still marketable
less any costs such as handling and commissions
Slide16DSA Code of Ethics.
Key Provisions.
Product Claims.
Companies or direct sellers must not
make untrue claims about a product
Slide17DSA Code of Ethics.
Sales
& Training Aids.
Companies shall prohibit Direct Sellers from marketing or
requiring the purchase by others of any materials that are
inconsistent with Company policies and procedures.
Companies shall provide adequate training to enable
Direct Sellers to operate ethically.
Direct Sellers must:
(
i
) utilize compliant materials
(ii) refrain from making the purchase of such
sales aids a requirement
(iii) provide sales aids at a reasonable and fair price
(iv) offer a written return policy
Slide18DSA
Code of Ethics.
DSA Code of Ethics.
Slide19DSAs Must:
DSA Code of Ethics.
Follow the Code of Ethics
Have an Independent Code Administrator
Establish a Code Complaint
Handling Procedure
Publicize the Code on their Websites
Publicize Code Administrator
Contact Information
Enforce the Code of Ethics
Slide20Companies Must:
DSA Code of Ethics.
Follow the Code of Ethics
Communicate the Code of Ethics
With Employees
With Direct Sellers
Enforce the Code of Ethics
Slide21