Gogo Business Aviation LLC Subscriber Service Agreement This Subscribe - PDF document

1 Gogo Business Aviation LLC Subscriber Se
Gogo Business Aviation LLC Subscriber Service Agreement This Subscriber Service Agreement ("SSA") consists of this Order Form (Sections 1, 2 and 3), theGeneral Terms and Conditions for Aircraft Wireless Communications Services, and the Terms of Useand Privacy Policy posted at Site"). Please allow at least 2-3 business days from Gogo Business Aviation's receipt of a completed SSA foractivation of communications services and to setup the billing account. For questions, please contact Gogo Business Aviation Customer Service:Phone +1.888.286.9876 (USA toll-free) or +1.303.301.3278 (Worldwide), Mon-Fri 7:30 AM to5:00 PM USA-Mountain TimeEmail Mailing Address: Gogo Business Aviation LLC / 105 Edgeview Drive, Suite 300 / Broomfield,CO 80021 USA This document contains information which is proprietary and confidential to Gogo Inc. and itssubsidiaries, including Gogo Business Aviat

2 ion LLC and Gogo LLC (“Gogo”). Neither t
ion LLC and Gogo LLC (“Gogo”). Neither this document orthe information contained within may (i) be used for any purpose other than the purpose for which it wasprepared; or (ii) be disclosed or copied without the prior written permission of Gogo. This documentdoes not contain technical data as defined in the International Traffic In Arms Regulations (ITAR) 22CFR 120-130. Hangar Address: Street Address: Street Address 2: City, State: Country, Postal Code: Billing Address: Street Address: Street Address 2: City, State: Country, Postal Code: Admin / Billing Contact Name: Email: Phone: Chief Pilot Name: Email: Phone: Director of Maintenance Name: Email: Phone: Primary Use of Aircraft: Iridium Voice Service Plan: Gogo Biz Voice Service Plan: Gogo Biz Data Service Plan: Gogo Biz® Voice service can be used on either a cabin handset, or on a personal mobile device, via the Gogo Text

3 &Talk Service. (Use of Gogo Biz Voice an
&Talk Service. (Use of Gogo Biz Voice and Gogo Text & Talk Services require the enablement of these features; contactGogo Business Aviation Sales or Customer Service for details.) Voice minutes used on both cabin handsets and personalmobile devices are pooled and drawn from the above chosen Voice plan. Note: To provide full product/service support, Gogo Business Aviation must have access to aircraft flight tracking data thatis available through the FAA and other third party flight tracking services. By subscribing to the Gogo Biz Service,Customer hereby authorizes Gogo Business Aviation to access such information as it relates to the Gogo Biz installedaircraft. Gogo Business Aviation will treat all flight tracking information as confidential to Customer. Bill me for this service through: Note: Data and voice plans will be displayed as two separate service charges on your Gogo B

4 usiness Aviation invoice. Gogo Vision S
usiness Aviation invoice. Gogo Vision Service Plan: Gogo Vision Catalog: eMagazine: Bill me for this service through: Gogo Business Aviation Iridium Voice Service: Gogo Business Aviation Gogo Biz Service: Third Party Router: Please Note: Depending on the collection of services provided and your selection of Billing Agents, you may receiveseparate invoices, each covering different elements of the overall service package (e.g. If your aircraft is equipped with anST 4200 and an ATG 4000, the Iridium service could be invoiced by ARINC Direct or Satcom Direct, and the Gogo Bizdata/voice service invoice would come from Gogo Business Aviation). Gogo Business Aviation invoices for communications services are to be paid in U.S. Dollars. Customers located within theUnited States can elect to pay for services by credit card(1), ACH(2), check or wire transfer(2). International Customers

5 can pay invoices using a credit card(1)
can pay invoices using a credit card(1) or wire transfer(2). As indicated by the choices below, Customers can elect toreceive invoices by mail, email with a PDF attachment(4), or both mail and email. Invoice Preference: IMPORTANT NOTES (1) Gogo Business Aviation accepts: Visa, Master Card and American Express. Credit card information is not needed atthis time. With your first invoice you will receive instructions on how to log into the Gogo Business Aviation eBill portal.Your credit card details can be entered at that time via a secure https link. (2) Contact Gogo Business Aviation Customer Service to receive further information on ACH or Wire Transfers(1.303.301.3278 or bacustomerservice@gogoair.com). (3) In the interest of being environmentally conscious you are encouraged to select Email (PDF). Additionally, GogoBusiness Aviation reserves the right to charge a nominal fee fo

6 r preparation and mailing of paper invoi
r preparation and mailing of paper invoices. Refer toparagraph 5 in the General Terms and Conditions. (4) Email (PDF) is the default method of providing invoices if no selection is made. THIS IS A LEGAL CONTRACT. READ ALL PAGES CAREFULLY. I represent and warrant that the information providedherein is accurate and complete. I have read, understand, and agree to be bound by the SSA (including the GeneralTerms and Conditions), as well as the Terms of Use and Privacy Policy posted athttp://business.gogoair.com/policies/terms-conditions/at information concerning my credit records. I am authorized to sign this agreement on behalf of the Customer, or I will bepersonally responsible for all charges as detailed in Section 4 of the General Terms and Conditions hereunder. I agreethat my signature will be legally binding. CUSTOMER OR AUTHORIZED REPRESENTATIVE: Marc Overman e-signed 2020-

7 05-21 08:48 PM UTC moverman@tamus.edu
05-21 08:48 PM UTC moverman@tamus.edu - Texas A&M University System Make: Model: Serial Number: Registration Number: Top Assembly, Satellite Transceiver, Dual-Channel, Part Number: Serial Number: Hardware Revision: Software Version: Channel 0: MSISDN: IMEI: SIM ICCID: SIM IMSI: MSISDN: IMEI: SIM ICCID: SIM IMSI: ACID: Installed on Channel: Top Assembly, Hardware, Gogo Biz 4G, Two Aircards -AVANCE L5 Part Number: Serial Number: Hardware Revision: Software Version: ACID: Top Assembly, Axxess Configuration Module Part Number: Serial Number: Hardware Revision: Software Version: ACID: Gogo Business Aviation LLC The aircraft wireless communications and content delivery services (“the ”), broadband voice or vision as indicated on the Order Form, provided to you are governed by these General Terms and Conditions and the Terms of Use and Privacy Policy posted at the Site. T

8 he Services are provided to you, the Cus
he Services are provided to you, the Customer identified in the Order Form, by Gogo Business Aviation LLC (and/or our partners. Activation () of your Gogo communications system (the “”) and/or associated telephone ystem ServicesUse. Privacy Policy and Terms of Use (refer to:https://business.gogoair.com/policies/privacy-policy/ andhttps://business.gogoair.com/policies/terms-conditions/) fordetails. 4.Charges. authorizedthird-party billing ona service Flight Critical This Subscriber Service Agreement constitutes the entire agreement between us regarding the Services and is applicable to any use thereof. We may amend this SSA by giving you at least 30 days written notice. We may amend any user policy by posting the revised policy on our Site. Continued use of the Services constitutes acceptance of any amendment we make. No other amendment or waiver will be valid unle

9 ss accepted by us in writing. We may ass
ss accepted by us in writing. We may assign or delegate all or part of our rights or duties under this SSA. Upon assumption of our obligation by our successor, we will be released from all liability. You may assign this SSA only with our prior written consent and any unauthorized assignment shall be void and of no effect. This SSA will be binding upon you and any successors or assigns. This SSA will be governed by U.S. Federal law (including the regulations of the FAA and the FCC) and the laws of the State of Illinois, without regard to choice of law principles. You hereby irrevocably and unconditionally submit to the exclusive jurisdiction of the courts sitting in Chicago, Illinois over any suit, action or proceeding arising out of or relating to this SSA. If any part of this SSA is found invalid, it will be modified to the minimum extent required, and this SSA will be en