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The Emotionally Intelligent Leader The Emotionally Intelligent Leader

The Emotionally Intelligent Leader - PowerPoint Presentation

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The Emotionally Intelligent Leader - PPT Presentation

Agenda Define Emotional Intelligence and its benefits to you Understand the 4 Quadrants of EI Gain tools to strengthen your EI Setting your Intentions PAC Model IGROW Coaching Model Studies show ID: 648284

emotional awareness management mode awareness emotional mode management adult set intelligence model greater trust coaching intentions achieve today manage recognize actions conflict

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Slide1

The Emotionally Intelligent LeaderSlide2

Agenda

Define Emotional Intelligence and its benefits to you.

Understand the 4 Quadrants of EI

Gain tools to strengthen your EI:

Setting your Intentions

PAC Model

IGROW Coaching ModelSlide3

Studies show….

For all levels of jobs EI competencies are twice as effective as IQ in determining and individual’s success rate.

Leaders possessing EI will create healthier work climates and will develop EI within their teams.

The higher level of the job’s complexity and authority the greater the impact of EI.

Senior leaders show an 85% correlation between EI and success.Slide4

What is Emotional Intelligence?

The capacity for recognizing our own feelings and those in others, for motivating ourselves, for managing emotions well in ourselves and in our relationships

.

Daniel

GolemanSlide5

What is Emotional Intelligence?

Emotional Intelligence is the ability to understand, accept, and recognize our own emotions and feelings, including their impact on ourselves and other people and to use this knowledge to improve our own behaviours as well as to manage and improve our relationships with others

.

Ann Cartwright and Amanda

Solloway

, 2007Slide6

Benefits of EI

Increased self-confidence

I

mproved relationships in the workplace

Greater communication

Less conflict and greater conflict resolution

Less stress

Better management of change

Greater trust and respect

Improved teamwork and collaborationSlide7

“After each shift I go home feeling defeated because

I can’t give the care I want to my patients. I don’t work in a supportive environment where people

trust and respect one another, and that impacts my ability to ask for help and to trust that others will be there when I need them to be.”Slide8

“The

patient is the number one priority at all times, so there is no ego, there is no jockeying

fo

r

position, and no pecking order. We are simply just there for the patient, their family, and for one another. It’s hard to describe. I never feel alone because there is such a strong sense of teamwork. I know that when I ask for help I’ll get it, I know I can always ask questions, and I know that my opinion is valued.”Slide9

The Four Quadrants of EISlide10

Self Awareness

The ability to recognize and understand

your moods, emotions and drives and their effects on yourself and others.

Emotional Awareness

Accurate

Self-Assessment

Personal Power

Social Awareness

Awareness of others’ needs, feelings and concerns.

Empathy

Organizational Awareness

Service Ethic

Self Management

Managing one’s internal states, resources and impulses.

Emotional self-control

Integrity

Innovation

and Creativity

Initiative

Resilience

Stress Management

Realistic Optimism

Relationship Management

Adeptness at inducing desirable responses in others.

Developing

others

Influencing

Communication

Conflict Management

Catalyzing Change

Building Bonds

Teamwork and Collaboration

Building TrustSlide11

To lead others you must first lead yourself.

Dan WaldschmidtSlide12

The Smallest Things Make the Biggest Difference

the

RIGHT

WOLF

FEEDSlide13

Set your Intentions Every Day

Set aside 5 to 10 minutes every morning to set your daily intentions.

Find a quiet spot where you will not be interrupted.

Sit comfortably and close your eyes.

Take 10 deep breaths and focus on releasing any tension each time you exhale.

Then ask yourself 3 questions…….Slide14

Set your Intentions

What will you achieve today?

Who will you be today?

What actions will you take today?

Visualize your answers to each question and see, feel, and hear yourself achieving what you want to achieve, being you you want to be and

taking

the actions you want to take.Slide15

Developing Team Self-Management

Establish Monday Morning Huddles:

What will

WE

achieve

this week?

Who will

WE

be

this week?

What actions will

WE

take

this week?Slide16

The Parent/Adult/Child Model

The Parent

Hands on Hips mode

The Adult

Rational & Emotion-Free mode

The Child

Poor Me ModeSlide17

When in the Adult Mode we:

Ask for information and don’t make assumptions.

Respond rather than react.

Are assertive.

Seek a win-win.

Are straightforward, open and honest.

Talk to others as equals.

Create dialogue.Slide18

Individual Exercise

Consider an ineffective interaction in which you did not remain firmly in the Adult

.

In which mode were you functioning

?

 

What

caused you to slip into that mode, what are your triggers?

What can you do going forward to better manage your response?Slide19

Respond

in the Adult

Ask open-ended questions.

Be aware of tone of voice, ensure open, non-judgemental tone.

Be aware of your own biases when commenting and asking questions.

Recognize and manage your triggers.

Do not judge.

Be respectful.Slide20
Slide21

“Coaching is…. helping another person reach higher effectiveness by creating a dialogue that leads to awareness and action.”

 

Anne

Loehr

, A Manager’s Guide to CoachingSlide22

IGROW Coaching ModelSlide23