Agenda Define Emotional Intelligence and its benefits to you Understand the 4 Quadrants of EI Gain tools to strengthen your EI Setting your Intentions PAC Model IGROW Coaching Model Studies show ID: 648284
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Slide1
The Emotionally Intelligent LeaderSlide2
Agenda
Define Emotional Intelligence and its benefits to you.
Understand the 4 Quadrants of EI
Gain tools to strengthen your EI:
Setting your Intentions
PAC Model
IGROW Coaching ModelSlide3
Studies show….
For all levels of jobs EI competencies are twice as effective as IQ in determining and individual’s success rate.
Leaders possessing EI will create healthier work climates and will develop EI within their teams.
The higher level of the job’s complexity and authority the greater the impact of EI.
Senior leaders show an 85% correlation between EI and success.Slide4
What is Emotional Intelligence?
The capacity for recognizing our own feelings and those in others, for motivating ourselves, for managing emotions well in ourselves and in our relationships
.
Daniel
GolemanSlide5
What is Emotional Intelligence?
Emotional Intelligence is the ability to understand, accept, and recognize our own emotions and feelings, including their impact on ourselves and other people and to use this knowledge to improve our own behaviours as well as to manage and improve our relationships with others
.
Ann Cartwright and Amanda
Solloway
, 2007Slide6
Benefits of EI
Increased self-confidence
I
mproved relationships in the workplace
Greater communication
Less conflict and greater conflict resolution
Less stress
Better management of change
Greater trust and respect
Improved teamwork and collaborationSlide7
“After each shift I go home feeling defeated because
I can’t give the care I want to my patients. I don’t work in a supportive environment where people
trust and respect one another, and that impacts my ability to ask for help and to trust that others will be there when I need them to be.”Slide8
“The
patient is the number one priority at all times, so there is no ego, there is no jockeying
fo
r
position, and no pecking order. We are simply just there for the patient, their family, and for one another. It’s hard to describe. I never feel alone because there is such a strong sense of teamwork. I know that when I ask for help I’ll get it, I know I can always ask questions, and I know that my opinion is valued.”Slide9
The Four Quadrants of EISlide10
Self Awareness
The ability to recognize and understand
your moods, emotions and drives and their effects on yourself and others.
Emotional Awareness
Accurate
Self-Assessment
Personal Power
Social Awareness
Awareness of others’ needs, feelings and concerns.
Empathy
Organizational Awareness
Service Ethic
Self Management
Managing one’s internal states, resources and impulses.
Emotional self-control
Integrity
Innovation
and Creativity
Initiative
Resilience
Stress Management
Realistic Optimism
Relationship Management
Adeptness at inducing desirable responses in others.
Developing
others
Influencing
Communication
Conflict Management
Catalyzing Change
Building Bonds
Teamwork and Collaboration
Building TrustSlide11
To lead others you must first lead yourself.
Dan WaldschmidtSlide12
The Smallest Things Make the Biggest Difference
the
RIGHT
WOLF
FEEDSlide13
Set your Intentions Every Day
Set aside 5 to 10 minutes every morning to set your daily intentions.
Find a quiet spot where you will not be interrupted.
Sit comfortably and close your eyes.
Take 10 deep breaths and focus on releasing any tension each time you exhale.
Then ask yourself 3 questions…….Slide14
Set your Intentions
What will you achieve today?
Who will you be today?
What actions will you take today?
Visualize your answers to each question and see, feel, and hear yourself achieving what you want to achieve, being you you want to be and
taking
the actions you want to take.Slide15
Developing Team Self-Management
Establish Monday Morning Huddles:
What will
WE
achieve
this week?
Who will
WE
be
this week?
What actions will
WE
take
this week?Slide16
The Parent/Adult/Child Model
The Parent
Hands on Hips mode
The Adult
Rational & Emotion-Free mode
The Child
Poor Me ModeSlide17
When in the Adult Mode we:
Ask for information and don’t make assumptions.
Respond rather than react.
Are assertive.
Seek a win-win.
Are straightforward, open and honest.
Talk to others as equals.
Create dialogue.Slide18
Individual Exercise
Consider an ineffective interaction in which you did not remain firmly in the Adult
.
In which mode were you functioning
?
What
caused you to slip into that mode, what are your triggers?
What can you do going forward to better manage your response?Slide19
Respond
in the Adult
Ask open-ended questions.
Be aware of tone of voice, ensure open, non-judgemental tone.
Be aware of your own biases when commenting and asking questions.
Recognize and manage your triggers.
Do not judge.
Be respectful.Slide20Slide21
“Coaching is…. helping another person reach higher effectiveness by creating a dialogue that leads to awareness and action.”
Anne
Loehr
, A Manager’s Guide to CoachingSlide22
IGROW Coaching ModelSlide23