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Accountability and the sanction process Accountability and the sanction process

Accountability and the sanction process - PowerPoint Presentation

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Uploaded On 2016-05-26

Accountability and the sanction process - PPT Presentation

Part 2 1 Prepenalty and Sanction Process 2 Failuresuccessful oral attempt without good cause 3 MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 1 Customer fails 2 Notice of Failure 2290 mailedoral attempt successful customer has good cause ID: 336530

failure customer attempt penalty customer failure penalty attempt successful oral compliance good pre contact comply agrees period sanction day

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Slide1

Accountability and the sanction processPart 2

1Slide2

Pre-penalty and Sanction Process2Slide3

Failure-successful oral attempt without good cause3

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAY

SUNDAY

1

Customer fails

2

Notice of Failure (2290) mailed/oral attempt successful (customer has good cause)

3

4

5

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31Slide4

In OSSTEnd the pre-penalty with “Good Cause”The pre-penalty end date would be the same as the failure dateCase note the event(s)

What if the participant fails again?Follow the same pre-penalty process

4

Failure with successful oral attempt and

Good Cause

exists or is acceptedSlide5

5Slide6

6Slide7

7

Enter the

pre-penalty end

date

and a brief description of the good cause.Slide8

8Slide9

Successful oral attempt and good cause does not exist or is not accepted

9Slide10

Failure occurred and 2290 mailed

10Slide11

Ten Day Contact Period11

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAY

SUNDAY

1

Failure Occurs

2

Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)

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2627282930 31

Now that you have counseled the customer, what happens to the 10 day contact period?Slide12

What are the ten days about?CounselingPulling the customer back into program engagementProviding services or referral to other services, if needed, to get back into compliance

12

Ten Day Contact PeriodSlide13

Oral Attempt is successful and customer agreesThe purpose of the 10 day contact period has been servedNotification of failureOffering services, if needed to participate

Giving the participant the opportunity to reengageSetting up a compliance activity

13

Ten Day Contact PeriodSlide14

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAY

SUNDAY

1

Failure Occurs

2

Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)

3

4

5

Customer didn’t show

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Compliance Activity Failure

14Slide15

Customer agrees to comply but doesn’t showThe customer agreed to attend a compliance activity, but didn’t show, what do I do in the system?

Note: this is a second failure

15Slide16

Customer agrees to comply and doesn’t show for compliance activitySet an alert or “to-do” for

three days from the date of the failure of the compliance activityAlternative: place it on your outlook calendarDO NOT end the pre-penalty in the system

If the customer does not contact with Good Cause, request the penalty16Slide17

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAY

SUNDAY

1

Failure Occurs

2

Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)

3

4

5

What do you do if she doesn’t show?

6

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8

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Request Penalty 9

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Customer agrees to comply but doesn’t show

17

Mail the Notice of Failure to Demonstrate Satisfactory Compliance. Form 2292.Slide18

Question…In the last slide it states that I need to request the penalty for the 2nd failure and mail the 2292. The letter doesn’t automatically generate. What do I do?

18Slide19

19Slide20

20Slide21

21

Enter the sanction request date and the sanction levelSlide22

22Slide23

23Slide24

24Slide25

25Slide26

26Slide27

You may enter the SSN

You may enter the customer’s name

27Slide28

28Slide29

29Slide30

30Slide31

31Slide32

32Slide33

33Slide34

34Slide35

35Slide36

Accountability and the sanction process(P

lease Continue to part 3 of this training)36

End of part 2