Part 2 1 Prepenalty and Sanction Process 2 Failuresuccessful oral attempt without good cause 3 MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 1 Customer fails 2 Notice of Failure 2290 mailedoral attempt successful customer has good cause ID: 336530
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Accountability and the sanction processPart 2
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Pre-penalty and Sanction Process2Slide3
Failure-successful oral attempt without good cause3
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
1
Customer fails
2
Notice of Failure (2290) mailed/oral attempt successful (customer has good cause)
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31Slide4
In OSSTEnd the pre-penalty with “Good Cause”The pre-penalty end date would be the same as the failure dateCase note the event(s)
What if the participant fails again?Follow the same pre-penalty process
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Failure with successful oral attempt and
Good Cause
exists or is acceptedSlide5
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Enter the
pre-penalty end
date
and a brief description of the good cause.Slide8
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Successful oral attempt and good cause does not exist or is not accepted
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Failure occurred and 2290 mailed
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Ten Day Contact Period11
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
1
Failure Occurs
2
Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)
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Now that you have counseled the customer, what happens to the 10 day contact period?Slide12
What are the ten days about?CounselingPulling the customer back into program engagementProviding services or referral to other services, if needed, to get back into compliance
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Ten Day Contact PeriodSlide13
Oral Attempt is successful and customer agreesThe purpose of the 10 day contact period has been servedNotification of failureOffering services, if needed to participate
Giving the participant the opportunity to reengageSetting up a compliance activity
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Ten Day Contact PeriodSlide14
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
1
Failure Occurs
2
Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)
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Customer didn’t show
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Compliance Activity Failure
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Customer agrees to comply but doesn’t showThe customer agreed to attend a compliance activity, but didn’t show, what do I do in the system?
Note: this is a second failure
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Customer agrees to comply and doesn’t show for compliance activitySet an alert or “to-do” for
three days from the date of the failure of the compliance activityAlternative: place it on your outlook calendarDO NOT end the pre-penalty in the system
If the customer does not contact with Good Cause, request the penalty16Slide17
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
1
Failure Occurs
2
Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)
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What do you do if she doesn’t show?
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Request Penalty 9
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Customer agrees to comply but doesn’t show
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Mail the Notice of Failure to Demonstrate Satisfactory Compliance. Form 2292.Slide18
Question…In the last slide it states that I need to request the penalty for the 2nd failure and mail the 2292. The letter doesn’t automatically generate. What do I do?
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Enter the sanction request date and the sanction levelSlide22
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You may enter the SSN
You may enter the customer’s name
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Accountability and the sanction process(P
lease Continue to part 3 of this training)36
End of part 2