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Accountability and the sanction process Accountability and the sanction process

Accountability and the sanction process - PowerPoint Presentation

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Uploaded On 2015-11-11

Accountability and the sanction process - PPT Presentation

Part III 1 MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 1 Failure Occurs 2 Notice of Failure 2290 mailedoral attempt successful customer agrees to comply on the 5th 3 4 ID: 190164

shows customer sanction failure customer shows failure sanction activity days comply compliance fails penalty date months agrees occurs2notice 345shows pre good attempt

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Presentation Transcript

Slide1

Accountability and the sanction processPart III

1Slide2

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on the 5th)345Shows for activity6789101112131415161718192021222324252627282930 31

Customer agrees to comply and shows for activity

2Slide3

Shows for activity after agreeing to complyThe customer shows to the compliance activity on the compliance date, what do I do?

End the pre-penalty in OSST with “complied”Use the date the customer agreed to comply as the compliance date

Case note the events3Slide4

4Slide5

5Slide6

6

Enter the

pre-penalty end

date

and a brief description of the compliance.Slide7

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789Does not show for activity101112131415161718192021222324252627282930 31Shows for activity and fails again

7Slide8

Shows for activity and fails againThe customer shows to the compliance activity on the compliance date, but fails again within 30 days of the first failure, what do I do?Set an alert for three days from the 2

nd failureCase note the events

8Slide9

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789Does not show for activity101112131415Request Penalty161718192021222324252627282930 31

Shows for activity and fails again

9

1

2

3Slide10

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789101112131415161718192021222324252627282930Fails again 31

Shows for activity and fails again

10Slide11

Complies, then fails again within 30 daysThe customer shows to the compliance activity on the compliance date, but fails again within 30 days of the first failure, what do I do?Set an alert for three days from the 2

nd failureProvide three days for the participant to report good causeIssue:

the three days will take us beyond 30 days of the first failureWhat do I do?

11Slide12

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789101112131415161718192021222324252627282930Fails again 31

Count three days from the date of the 2

nd

failure and request a penalty on the appropriate day of the following month if the customer does not contact with good cause

12Slide13

Frequently Asked Question…What if the participant has good cause for the second failure, what do I do?

13Slide14

Frequently Asked Question…DO NOT end the pre-penalty with good cause

Enter a case note that the customer has good cause for the 2nd failureGood cause only relates to the second failure

Leave the pre-penalty in place until it is no longer valid14Slide15

Sanction Levels15Slide16

Frequently Asked Question…How do I know which sanction level to request?

16Slide17

Sanction Levels—Level 1

17Slide18

Sanction Levels—Level 2

18Slide19

Sanction Levels—Level 3

19Slide20

Forgiveness PolicyIf a program participant has been compliant in the program 6 months since his or her last sanction was ended with “complied”, then all prior sanctions can be forgiven

20Slide21

Frequently Asked Question…Does the participant have to be compliant in the WT program for six consecutive months in order to meet the forgiveness policy criteria?

21Slide22

AnswerNo

The months do not have to be consecutiveThe months cannot include months the participant was transitionalThe months cannot include any month where the customer did not receive cash assistance

22Slide23

Quick ReviewAccountability starts well before we even get to the pre-penalty process

We should establish clear goals to eliminate the number of sanction occurrencesWe sanction because it’s a requirement

23Slide24

Questions?24

Please Contact the

Welfare Transition Team @1-866-352-2345

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via Florida Relay Service at 711

.