Part III 1 MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 1 Failure Occurs 2 Notice of Failure 2290 mailedoral attempt successful customer agrees to comply on the 5th 3 4 ID: 190164
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Slide1
Accountability and the sanction processPart III
1Slide2
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on the 5th)345Shows for activity6789101112131415161718192021222324252627282930 31
Customer agrees to comply and shows for activity
2Slide3
Shows for activity after agreeing to complyThe customer shows to the compliance activity on the compliance date, what do I do?
End the pre-penalty in OSST with “complied”Use the date the customer agreed to comply as the compliance date
Case note the events3Slide4
4Slide5
5Slide6
6
Enter the
pre-penalty end
date
and a brief description of the compliance.Slide7
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789Does not show for activity101112131415161718192021222324252627282930 31Shows for activity and fails again
7Slide8
Shows for activity and fails againThe customer shows to the compliance activity on the compliance date, but fails again within 30 days of the first failure, what do I do?Set an alert for three days from the 2
nd failureCase note the events
8Slide9
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789Does not show for activity101112131415Request Penalty161718192021222324252627282930 31
Shows for activity and fails again
9
1
2
3Slide10
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789101112131415161718192021222324252627282930Fails again 31
Shows for activity and fails again
10Slide11
Complies, then fails again within 30 daysThe customer shows to the compliance activity on the compliance date, but fails again within 30 days of the first failure, what do I do?Set an alert for three days from the 2
nd failureProvide three days for the participant to report good causeIssue:
the three days will take us beyond 30 days of the first failureWhat do I do?
11Slide12
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAYSUNDAY1Failure Occurs2Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th)345Shows for activity6789101112131415161718192021222324252627282930Fails again 31
Count three days from the date of the 2
nd
failure and request a penalty on the appropriate day of the following month if the customer does not contact with good cause
12Slide13
Frequently Asked Question…What if the participant has good cause for the second failure, what do I do?
13Slide14
Frequently Asked Question…DO NOT end the pre-penalty with good cause
Enter a case note that the customer has good cause for the 2nd failureGood cause only relates to the second failure
Leave the pre-penalty in place until it is no longer valid14Slide15
Sanction Levels15Slide16
Frequently Asked Question…How do I know which sanction level to request?
16Slide17
Sanction Levels—Level 1
17Slide18
Sanction Levels—Level 2
18Slide19
Sanction Levels—Level 3
19Slide20
Forgiveness PolicyIf a program participant has been compliant in the program 6 months since his or her last sanction was ended with “complied”, then all prior sanctions can be forgiven
20Slide21
Frequently Asked Question…Does the participant have to be compliant in the WT program for six consecutive months in order to meet the forgiveness policy criteria?
21Slide22
AnswerNo
The months do not have to be consecutiveThe months cannot include months the participant was transitionalThe months cannot include any month where the customer did not receive cash assistance
22Slide23
Quick ReviewAccountability starts well before we even get to the pre-penalty process
We should establish clear goals to eliminate the number of sanction occurrencesWe sanction because it’s a requirement
23Slide24
Questions?24
Please Contact the
Welfare Transition Team @1-866-352-2345
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via Florida Relay Service at 711
.