Automated Prepenalties and Sanctions Objectives Initial Engagement Activity Codes When does the prepenalty start How does the system know when to start How do the 7 days work Customers will have 7 days to complete the NOMA requirements ID: 394685
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Slide1
Welfare Transition
Automated Pre-penalties and SanctionsSlide2
ObjectivesSlide3
Initial Engagement Activity CodesSlide4
When does the pre-penalty start?Slide5
How does the system know when to start?Slide6
How do the 7 days work?
Customers will have 7 days to complete the NOMA requirements
Some participants may get more than 7 days if
The end date of the NOMA requirement is on a weekend
The end date of the NOMA requirement is on a holidaySlide7
Mail Date
Day 7
NOMA Requirements due date Slide8
Referral Date
NOMA Requirements due date
NOMA Mail DateSlide9
Client Screens – Initial EngagementSlide10
What happens if the participant fails?Slide11
Case Manager Oral Attempt/Counseling AlertSlide12
Pre-penalty Counseling To-DoSlide13
What does the Pre-penalty letter say?Slide14
What happens if the oral attempt
IS NOT
successfulSlide15
What happens after an automated sanction has been requested?Slide16
What must the customer do if the
oral attempt is successful?Slide17
What happens if the oral attempt is successful and…Slide18
What happens if…Slide19
Automated Sanctions and the Sanction Forgiveness PolicySlide20
Sanction Forgiveness – Alert and Case Note
Alert
Case NoteSlide21
End of Automated Pre-penalties and Sanctions