PPT-After reading this chapter, you should be able

to Identify and describe the all major service styles Identify and define FOH and BOH positions as they relate to service Identify and explain the uses of various service wares Compare and contrast the difference between Classical Dining American Fine Dining and Casual Dining Service. And 57375en 57375ere Were None meets the standard for Range of Reading and Level of Text Complexity for grade 8 Its structure pacing and universal appeal make it an appropriate reading choice for reluctant readers 57375e book also o57373ers students You should check with your course provider to find out if your cou rse is eligible for funding and x completing between 11 9 SCQF credits 120 with a non campus based university each academic year and x not receiving support from any other overnment An eligible beneficiary could have only one ABLE account which must be established in the state in which he resides or in a state that provides ABLE account services for his home state An ABLE account may not r eceive annual contributi ons exceeding :. Describe types of casinos as they relate to customer service.. Identify and describe types of floor positions typical to casinos.. Describe the unique characteristics of a casino property.. Explain and apply the concept of guest service to various casino guests.. Understand basic accounting terminology.. Explain double-entry rules.. Explain how transactions affect the accounting equation.. Identify the steps in the accounting cycle and the steps in the recording process.. Understand inventory from a business perspective.. Define inventory from an accounting perspective.. Identify which inventory items should be included in ending inventory.. Identify the effects of inventory errors on the financial statements and adjust for them.. Understand . the importance of income taxes from a business perspective.. Explain . the difference between accounting income and taxable income, and calculate . taxable income . and current income taxes.. Understand how firms create value and manage performance.. Understand how users use information about performance to make decisions.. Understand the concept of and be able to assess quality of earnings/information.. Understand cash and accounts receivable from a business perspective.. Define financial assets, and identify items that are considered cash and cash equivalents and how they are reported.. Define receivables and identify the different types of receivables from an accounting perspective.. Identify and describe the history, ages of change, and current status of guest service in the . U.S. .. Identify the uses of various reasons why guests may not outwardly complain.. Identify and explain the reasoning behind why guests share their poor experiences with others.. :. Contrast the expectations of guests and staff.. Explain and apply the concept of Red Flags.. Identify and assess the contradictions behind the premise “the guest is always right.”. Identify and apply the five steps to resolve guest issues utilizing the G.U.E.S.T. method.. :. Apply the five stages of ensuring customer service to an event.. Identify and explain the different types of meetings and events and their specific challenges as related to customer service.. Identify and explain the different types of customers or attendees and their specific challenges as related to customer service.. to:. Recognize and understand terminology common to the guest service experience.. Describe the common procedures for checking in and checking out a guest.. Identify and describe common guest service issues and provide solutions for resolving them.. Chapter 10: Compensation Objectives After reading this chapter, you should be able to: Describe the purpose of compensation. Discuss the importance of equity relative to a firm’s compensation decisions.