PPT-Understanding Customer Behavior

Chapter 4 HPR 322 Intro The organization must base its service on knowledge of customer behavior as they influence decisionmaking Values motives lifestyle personality Social influences Family Reference Group Community. 57522573645736557347VVWHP57347DYDLODEOH57347WKDW57347LQFOXGHV57347DOO57347RI57347WKH57347HVVHQWLDO57347 57443574555745357456574555745457445574545746057459573765745457445574455744457445574445737657446574555745857376574455745957460574415744257452574495 com January 2014 UKCSI January 2014 The state of customer satisfaction in the UK Institute of Customer Service foreword Overall customer satisfaction has now fallen in two consecutive UKCSI surveys This serves as a wakeup call to organisations and a Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 Timothy S. Hartshorne, Ph.D.. Central Michigan University. Essential Understanding. All behavior has a purpose.. All behavior is communication.. Once you understand the purpose of the behavior, and recognize what it is telling you, the behavior often makes sense.. “Education: That which discloses to the wise and disguises from the foolish their lack of understanding.”- Ambrose Pierce. Interpreted by Dr. Rich Hawkins and Dr. Deborah . DeLuca. Presented . By:Laura. Amy Marder, VMD, CAAB. Adjunct Assistant Professor. Cummings School of Veterinary Medicine. At Tufts University. PAST*. PRESENT. FUTURE. *. Steve Zawistowski . Historical . Perspective. The . Past*. Drowning of Strays. Best practices in customer service satisfaction research. Customer Satisfaction research overview by Sandra Rodriguez, UCONN Graduate Studies in Survey Research, November 2016. All rights reserved.. ROC Product Labs: Customer Persona and Journey Analytics. www.subex.com. August 2016. 1. Brief Introduction: . Subex. Today. 2. Financial Strength. More than US$ 60M in Revenue. EBITDA higher than most other BSS vendors in the market. Edgar J M Pollard. PhD Candidate. James Cook University. My project. Halfway through my PhD, on schedule. Completed all fieldwork back in the . Solomons. Data analysis, Lab analysis and writing left to do.. Corrie Adams, Program Officer. The Raymond John Wean Foundation. 2017 Emerging Leader Program Opening Retreat. Friday, September 15. If you do not want what I want, please try not to tell me that my want is wrong.. Jennifer . Tachell. , . Ed.S. ., M.Ed.. Statewide Lead PBIS Tier 1 Coordinator. ISCA 2017. Objective. Enhance our understanding of, and ways of responding to, escalating behavior sequences. Outcomes. Marti Weiner, M.S., CCC-SLP, BCBA. November 12, 2015. My name is Marti Weiner. I am a licensed speech language pathologist in Kansas and Missouri, hold a Certificate of Clinical Competence in Speech and Language Pathology, and am a Board Certified Behavior Analyst. I have no relevant financial relationships within the products or services described, reviewed, evaluated or compared in this presentation. I have a nonfinancial personal relationship, in that I have a son with autism. . Part 2. Code Cheat Sheet. Understanding Automation Codes. Understanding Automation Codes. Understanding Automation Codes. Understanding Automation Codes. Understanding Automation Codes. Understanding Automation Codes. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?.