Office 365 Partner Admin Center - PowerPoint Presentation

Slide1

Office 365 Partner Admin CenterOverview & Walkthrough

Speaker name

Title

MicrosoftSlide2

Contents

Overview of the new Office 365 Partner admin center

Setting up and getting

access to the Partner admin center

Viewing

your customers and performing delegated admin

tasks

Viewing your customers’

service health

Viewing your

customers’ service

requests

Creating trial

i

nvitations

Creating purchase

o

ffers

Setting up delegated

a

dministration for customers

Accepting

delegated

a

dministration

:

the

c

ustomer

e

xperience

Getting assigned as the Partner-of-Record on a subscriptionSlide3

New Office 365 Partner admin

c

enter

Create trial invitations

Create purchase offers

Create delegated admin requests

Search for customers (by domain)

Perform delegated admin tasks

All

previous Partner

features +

Streamlined customer administration

View customer list on single page

Improved customer searchService health dashboard for a customerService requests for a customer

Previous Partner features

New Partner admin center features

New features focus on making it easier and faster to view & administer customersPrevious Partner features focused on trial & purchase offers, delegated admin actionsAvailable to Microsoft Cloud Partners; existing cloud Partners will automatically get updatesPartners sign into their Office 365 tenant to access the Partner features

Extends existing Partner features in the Office 365 admin center

Targeted Jan 2014Slide4

Setting up and getting access to the Office 365 Partner admin centerSlide5

Make sure you are set up to access the Office 365 Partner admin center

If you see the

Partner

link on the top navigation bar of your Office 365 admin portal (when you login with the default admin account), then your organization has access to the Partner admin center.

Requirements to access the Partner admin center:

Have an Office 365 tenant

Be a

Microsoft Cloud Partner

, including one of:

Microsoft Action Pack Subscription

Silver or Gold competency

Cloud Accelerate PartnerObtain your Office 365 IUR (internal use rights) licensesLogin to your Office 365 as adminSlide6

Visit Microsoftcloudpartner.com for more information on becoming a Microsoft Cloud Partner

Note: Cloud Partner programs and benefits are changing in CY2014. Please see how benefits and

Internal Use Rights are transitioning

. Slide7

Go to the

partner digital download site

to start accessing your Office 365 benefits

At the

partner

digital download

site

, sign

in using the Windows Live ID associated with your MPN membership. NOTE: You will need to have administrative permissions

for your organization’s MPN account in

order to access this site. Please refer to the MPN Program Administrator Guide

for additional information. Slide8

Go to the

Microsoft Online Services

menu

and select the

Partner Features

option within

Select

Microsoft Online Services

link

after you’ve signed inSelect the

Partner Features option within the Microsoft Online Services menuSlide9

Select whether or not you have an existing tenant

Start here if already

have a tenant

Start here if you don’t have a tenantSlide10

If you are setting up a new tenant,

p

rovide basic company informationSlide11

If you are setting up a new tenant,

create a User ID and Domain name

Create both your Office 365 ID and Domain name hereSlide12

L

ogin to the Office

365 portal,

either with

your existing tenant or with the new

tenant

you just created,

Log in to Office 365 at

https://login.microsoftonline.com

Sign in using your Office 365 IDSlide13

Verify the

Partner

link is at the top navigation of the Office 365 admin centerSlide14

Verify Internal Use Rights (IUR) now availableSlide15

Jane Doe

Add a new user (that will have delegated admin privileges)

Two ways to add a new userSlide16

A

dd new user details

To ensure

this user in your

company can see and use the

Partner

features, select

YesSlide17

Using the Partner admin center, viewing your customers and performing d

elegated admin tasksSlide18

Access the Partner admin center within the

Office 365 admin portalSlide19

Select

client management

to see a list of your customers in which you have delegated admin privileges

Select a customer to view summary information, subscription info, perform admin tasks for the customer

Note: This will only show the customers in which you have delegated admin privilegesSlide20

Go to the customer’s admin center to perform tasks

Under the

client admin

quick links, go directly into the customer’s Office 365 admin centerSlide21

Perform admin tasks within Customer’s Office 365 admin centerSlide22

Viewing your customers’ service health and service requests Slide23

Under

service health

, Partner views a customer’s service health dashboard

Partner sees the service health dashboard for an individual customerSlide24

Under

service

requests

, Partner can view all service requests associated with a customer

Partner can view all service requests associated with a customer, search for a service request by reference number or search for an individual customerSlide25

Partner can create a new service request on behalf of a customer

Selecting the

+

icon enables the Partner to start creating a new service request for a customer

Enter the details of the service requestSlide26

Creating trial InvitationsSlide27

Under

build your business

, click

trial invitations

Select the SKU for the trial

Remember to check this box to include an offer for

delegated administration

.Slide28

Copy trial offer link and send in email to customerSlide29

Creating purchase offersSlide30

Under

build your business

, click

purchase offers

Select the details of the purchase offer, include SKU and number of licenses

Remember to check this box to include an offer for

delegated administration

.Slide31

Copy

purchase offer

link and send in email to customerSlide32

Setting up delegated administrationSlide33

Under

build your business

, click

delegate admin offer

Copy and paste the delegated admin request link into an email and send to you customerSlide34

Customer receives delegated administration offer and clicks on linkSlide35

Customer accepts delegated administration offer and termsSlide36

In Customer’s Office 365 Admin portal, Partner is listed as delegated adminSlide37

Partner receives confirmation emailSlide38

Getting designated as the Partner-of-Record on a subscriptionSlide39

Customer selects subscription details within their Office 365 admin portalSlide40

Customer adds partner information under subscription detailsSlide41

Customer searches for Partner by partner IDSlide42

Customer verifies Partner listed under subscription detailsSlide43

Partner receives confirmation emailSlide44

For purchases via Voluming Licensing Agreement, use the Online Services Advisor (OSA) form

Partner-of-record attach for purchases via

Volume Licensing Agreement

:

Get the

Online Services Advisor (OSA) attach form

on MPN

Partner completes and signs the form

Customer must sign the form

Partner submits form to the Regional Service Center

Once form is processed, Partner-of-record is designated

Download the form for additional details. Slide45

Get started!

Become a

Microsoft Cloud Partner

Get an Office 365 tenant for your organization

Get access to the Office 365 Partner admin center

Get delegated admin privileges

from your

customers

Explore the new capabilities and administer your customersSlide46

©

2012 Microsoft

Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.

MICROSOFT

MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Slide47

FAQsSlide48

FAQs

How do Partners get access to the Partner admin center?

Partners must be a Microsoft Cloud Partner, have an Office 365 account and have their Office 365 internal use rights (IUR) license(s) activated.

What type of Partners should use the Partner admin center?

The

Partner admin center is relevant for a variety of Partner types, including resellers, system integrators and managed service providers.

Partners that manage or administer any aspect of Office 365 on behalf of their customers would benefit from the Partner admin center.

Where can Partners find the Partner

Admin Center?

Qualifying Partners access the new Partner Admin Center similar to how they access the existing partner tools. Partners log into their own Office 365 admin

portal and

select Partner from the top navigation bar. This will take the Partner into the Partner Admin Center experience. Do Partners who had access to the previous Partner tools in their Office 365 admin center automatically get updated to the new Partner Admin Center? Yes. Partners who previously had access to the Partner tools within their Office 365 admin center will automatically receive the updated Partner Admin Center when it rolls out. Slide49

FAQs

What are the

main differences

between the previous Partner tools and the

Partner

Admin Center?

The new Partner Admin Center provides Partners

a

list of all the customers in which it has delegated admin privileges (DAP). From here, Partners are able to select a customer and perform admin tasks on behalf of the customer, view the service health of the customer’s Office 365 environment or view the service incidents associated with this customer. In addition to seeing a list of customers, Partners also have the option to search for customers by name. What

about the previous Partner tools? Are those capabilities still available? Yes. The Partner admin center offers

the tools that were previously available to Partners, including the ability for Partners to send delegated admin requests, send trial invitations and send purchase offers to customers.

What defines a “customer” that appears in the Partner admin center customer list? Customers that have given the Partner delegated admin permissions will appear in the Partner admin center customer list. What languages is the Partner Admin Center localized in? The Partner Admin Center is localized in the same languages as the Office 365 admin centerSlide50

FAQs

Is there a limit to how many customers the Partner admin center will support?

The Partner admin center is designed for Partners that have fewer than 100 customers (based on the delegated admin relationship). If Partners have more than 100 customers, they will still have the option to search for their customers by domain name.

Is there an API that Partners can use to perform the same functions as the Partner

admin center?

Currently Partners can only perform these functions within the Partner

admin center. We

are evaluating delivering

an API

at some point in the future.

Are there more updates coming to the Partner admin?

We plan on delivering additional capabilities in the Partner admin center throughout CY 2014. Stay tuned! Slide51