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Claim Creativity Claim Creativity

Claim Creativity - PowerPoint Presentation

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Uploaded On 2018-01-04

Claim Creativity - PPT Presentation

By Laura Pung Trina Morgan Mark amp Mimi Magdolen Who Are We Laura Pung Claims Manager WheatonBekins Trina Morgan National Account Adjuster WheatonBekins Mark Magdolen Repair Firm Weathersby Guild San AntonioAustin ID: 619673

repair allowance damage item allowance repair item damage determine www magdolen mishandling accept liability replacement san knowledge apply transit related appearance carrier

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Presentation Transcript

Slide1

Claim Creativity

By: Laura Pung, Trina Morgan, Mark & Mimi MagdolenSlide2

Who Are We?

Laura Pung, Claims Manager Wheaton|Bekins

Trina Morgan, National Account Adjuster

Wheaton|Bekins

Mark Magdolen, Repair FirmWeathersby Guild, San Antonio-AustinMimi Magdolen, Repair FirmWeathersby Guild, San Antonio-AustinSlide3

Claims Terminology

AllowanceNegligenceValuation

Settlement

Denial

LiabilityPre-existing damageMold/MildewRepair CostInspectionRepair FirmWater DamageTotal LossMissingCatastrophicNotations

High Value

Driver

Agent CustomerDisputeInherent ViceRestoreRefinishDeductibleFull ReplacementStandard LiabilityArbitrationBill of LadingInventoryLoss of ValueDPSExceptionsCarton DamageStorageSlide4

What is an allowance?

Replacement allowances:

When is it appropriate to make an allowance?

What if there is no information to begin research?

What tools can we use to generate an allowance?Cosmetic/Appearance Allowance:Are adjusters using this type of allowance? Why?

How do you determine proper amounts?

When is it appropriate for a repair firm to suggest an appearance allowance?

How do they determine these amounts?Slide5

Settlement Letters

What format are you using?Do you provide a breakdown?Do you detail your basis for acceptance/denial?

How are you sending them?

Mail

ElectronicallyAre you sending releases or checks?How do you determine when one is a better option than the other?Slide6

Resources

http://www.si.edu/mci/english/learn_more/taking_care/biodetwood.html

http://www.businessdictionary.com/definition/inherent-vice.html

http://www.angieslist.com/articles/whats-difference-between-furniture-restoration-and-refinishing.htmSlide7

Apply Your Knowledge

Is the below photo the result of carrier mishandling? What do you believe is the cause of this damage? Would you accept liability for this item?

Is the

above

photo the result of carrier mishandling?

Does this item appear to have suffered an impact? Would you accept liability for this item?Slide8

Apply Your Knowledge

Is this transit related damage pictured below? What makes you think yes/no? Any idea how this might have occurred?

Does this appear to be transit related? Why would you decline this item? How would you phrase your denial to the customer?Slide9

How Can Repair Firms Help?

Re-fabrication of parts (i.e,- legs, spindles, finials, knobs, etc.)Upholstery repairs

Property damage repairs

Obtain Replacement Parts

3rd Party communicationSlide10

For Further Mentoring…

Please take a card, and leave a card