By David Yastremsky Questions about Emotional Intelligence EI How do you define EI Is EI characteristicbased or abilitybased How do you measure EI How does EI vary from country to country and industry to industry ID: 491428
Download Presentation The PPT/PDF document "Emotional Intelligence, Teamwork Effecti..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Emotional Intelligence, Teamwork Effectiveness, and Job Performance: The Moderating Role of Job Context
By David YastremskySlide2
Questions about Emotional Intelligence (EI)
How do you define EI?
Is EI characteristic-based or ability-based?
How do you measure EI?
How does EI vary from country to country and industry to industry?
What moderators and mediators are involved in the relationship between EI and outcomes?
BIG ONE: Is emotional intelligence important in leadership?Slide3
EI in the context of this research
Definition: “Ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and use this information to guide one’s thinking and actions”
Focus on Mayer’s and
Salovey’s
ability-based model of EI
Four emotional competencies
Emotional perception
: accurately perceiving own and others’ emotions
Emotional facilitation
: using emotions to facilitate thinking
Emotional understanding
: understanding emotions, emotional language, and the signals conveyed by emotions
Emotional regulation
: managing emotions to attain specific goalsSlide4
Other Core Information About The Study
Trait Activation (TAT) Framework
Why emotional perception is important
Definition of managerial work demands (MWD): Jobs requiring the management of diverse individuals, functions and lines of businessSlide5
Hypotheses
Hypothesis 1A:
An MWD job context moderates the positive relationship between EI and teamwork effectiveness, such that the relationship is stronger for employees working in higher rather lower MWD job
contexts
Hypothesis 1B: Of the four dimensions of the EI, emotional perception ability relates most strongly to teamwork effectiveness under a high-MWD job
context
Hypothesis 2A: The moderating effect of an MWD job context on the relationship between EI and job performance is mediated by teamwork effectiveness.
Hypothesis 2B: The moderating effect of an MWD job context on the relationship between emotional perception ability and job performance is mediated by teamwork effectiveness. Slide6
Sample information
346 full-time professionals in a United States’ masters program
Each identified at least one supervisor to provide feedback
657 supervisors were
selected
212 focal participants were selected due to their supervisors reporting that they felt high familiar with participant’s workSlide7
Testing
Focal participants completed two Web-based surveys:
Mayer-
Salovey
-Caruso Emotional
Intelleigence
Test (MSCEIT)
Test asking about control variables (demographics) and questions about
MWD
Supervisors rated teamwork effectiveness and job performanceSlide8
Questions about MWD job context
“You are responsible for numerous different products or technologies or services.”
“
You are responsible for multiple functions or groups.”
“
This job is a dramatic increase in scope (managing significantly more people, dollars, sites, functions, etc.).”Slide9
Controls
Age
Gender
Supervisory status
Job tenure (in years)
Big-five characteristics
Cognitive ability (GMAT scores)Slide10Slide11
Results
Results are consistent with…
Hypothesis 1A
Hypothesis 1B
Hypothesis 2A
Hypothesis 2BSlide12
Graph ASlide13
Graph BSlide14
Interesting relationships found
TAT analysis
MWD positively correlated with active emotion
Active emotions negatively correlated with EI/EP
Emotional perception only helps in cases of MWD job context; no relationship with other facets of EISlide15
Discussion
Even after controls, emotional intelligence related more positively to team effectiveness under a high-MWD job context
Emotional
perception contributed the most but did not relate to other facets of EI, showing perceiving emotion is
critical
Future research
ImpactSlide16
Works Consulted
Cavazotte
,
Flavia
,
Valter
Moreno, and
Mateus
Hickmann. "Effects of Leader Intelligence, Personality and Emotional Intelligence on Transformational Leadership and Managerial Performance." The Leadership Quarterly 23 (2012): 443-55. Elsevier. Elsevier B.V., 1 Dec. 2011. Web. 3 Oct. 2013.Chien
Farh, Crystal I. C., Myeong-Gu Seo
, and Paul E.
Tesluk
. "Emotional Intelligence, Teamwork Effectiveness, and Job Performance: The Moderating Role of Job Context."
Journal of Applied Psychology
97.4 (2012): 890-900.
EBSCOhost
. Web. 7 Oct. 2013.
Smollan
, R., and K. Parry. "Follower Perceptions of the Emotional Intelligence of Change Leaders: A Qualitative Study."
Leadership
7.4 (2011): 435-62.
Sage Journals
. SAGE Publications, 10 Nov. 2011. Web. 3 Oct. 2013.