PPT-Emotional Intelligence The key to dealing with difficult people

Emotional Intelligence EI The Key to Dealing with Difficult People Emotional intelligence refers to the capacity for recognizing our own feelings and those of others for motivating . Fact or widely held perception number two the problem is growing in terms of the numbers of difficult complainants and the seriousness of their difficult interactions The facts of life The facts of life brPage 3br Fact number three most people woul Dr. Michelle Edmonds, RN, MSN, DNP . Dean of Nursing, Allied Health, and Natural Science. Southside Virginia Community College. Define Emotional Intelligence. Define the four domains of Emotional Intelligence. Advanced Managerial Communication. Today’s agenda. Why People Get . Hostile. Effective Listening . Skills. Dealing with Difficult . Questions. Dealing with Difficult Questioners . Delivering Effective Responses. Emotional Intelligence (EI) Defined. A. bility to recognize and understand emotions. U. sing this awareness to manage yourself and relationships with others. Johnny Mac – Emotionally Intelligent?. http://youtu.be/C8Nyc9jzSDg. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . and Personal Skills. 1. 2. 3. Prerequisite. Before going through this course, it is highly recommended that you first go through the course titled 'Emotional Intelligence' to get a basic understanding of the following concepts:. Kelley Newcomer, MD. David Kessler . Understand what can cause a patient to become . difficult. Learn about difficult personality types and how to respond to . them. Discuss difficult situations and how to diffuse . Alyssa Sinkov, PharmD. PGY2 Health-System Pharmacy Administration Resident. Baylor Scott & White Health System, Dallas, TX. January 21, 2017. Conflict of Interest. The author of this presentation has no conflicts of interest to disclose, including financial or personal relationships with commercial entities.. and Personal Skills. 1. 2. 3. Prerequisite. Before going through this course, it is highly recommended that you first go through the course titled 'Emotional Intelligence' to get a basic understanding of the following concepts:. Jennifer Woods and Beckie Morris. Government. Business. Health. Luxury Sports Car. Family Wagon. Something that will go thru MUD. Smart Car. No kids- Love it. No kids- someday. Kids- Yes. Grandkids- Yes please, Already there. Getting Behind the Buzzwords. Questions we’ll consider today. Do we have a common understanding of what EI is and is not?. What are the controversies around the concept?. Can we make a strong, evidence-based business case for a focus on EI?. with. Presented by . Tia Coutroupis. 1. Objectives. Sharpen my skill set in order to …. render effective listening and communication. collaborate around solutions. promote positive involvement. increase BTU membership. Emotional Intelligence for Happy Clients Olivia Teter – Head of Client Innovation Judah Godoy – Volunteer Manger Introductions: name & comfort food What is EQ? Emotional intelligence is the ability to By Travis . Bradberry. & Jean Greaves. Alley Cheung. WMBA 5729 Emotional Intelligence at Work. Dr. S. Holt. The Big Picture. Emotional Intelligence (EQ) is critical to your success. Increase EQ with four core skills.