Emotional Intelligence EI The Key to Dealing with Difficult People Emotional intelligence refers to the capacity for recognizing our own feelings and those of others for motivating ID: 638506
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Slide1
Emotional Intelligence
The key to dealing with difficult peopleSlide2
Emotional
Intelligence (EI):
The
Key to Dealing with Difficult
People
Emotional intelligence refers
to the capacity:
for
recognizing our own feelings and those of
others.
for
motivating
ourselves.
for
managing emotions well in ourselves and in interaction with others. Slide3
This workshop explores:
the
basic social and emotional competencies of emotional
intelligence and,
how
beginning a process of building these competencies can help us in our interactions with clients and community
agencies. Slide4Slide5
Emotions are________________ Slide6
Emotions areinformation. Slide7
EI is defined as:
A form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.
Peter
Salovey
and John MayerSlide8
Why is EI the key to dealing with difficult people?
EI will help you:
Develop the ability to identify and control your own emotions to avoid “emotional pileups.”
Stay focused and productive during stress and conflict.
Perceive emotions that will give you information to work with when dealing with
others.Slide9Slide10Slide11Slide12
Five Basic
Competencies
Daniel GolemanSlide13Slide14
Self-awareness
What am I feeling?
How can I use this information in a positive way?
Well-grounded self-assessment: What are my strengths and where can I improve? Slide15
Self-regulation
Use feelings to facilitate the task at hand
Conscious of goals
Rebounding well from stressful situations at work Slide16
Motivation
Use awareness to:
Take initiative
Strive to improve
Persevere in the face of setbacks Slide17
Empathy
Aware of what others are feeling
Perspective taking
Engage with diverse peopleSlide18
Social Skills
Accurately read situations
Using your improved awareness to lead, encourage cooperation and team work.Slide19
First focus:
Self-awarenessSlide20
Fight
Flight
Faint
Freeze Slide21
Hypothalamus
: Moods, temperature, hormonal processing
Amygdala:
Integrates emotions, emotional behavior and motivation
Hippocampus
: Memory, attaches emotions and senses to memory. Remembers fight, flight, faint, or freeze.
The lower brainSlide22
The lower brain: flight, fight, freeze, faint
Hypothalamus
: Moods, temperature, hormonal processing
Amygdala:
Integrates emotions, emotional behavior and motivation
Hippocampus
: Memory, attaches emotions and senses to memory. Remembers fight, flight, faint, or freeze. Slide23
Stop and Listen:
Thoughts and BodySlide24
Identify the emotion(s).
What is my body telling me?
Honestly assess what is causing the emotion.Slide25
Know what flips your switch.Slide26
ScenariosSlide27
Emotions areSlide28
Emotions are
contagious!Slide29
Identify the emotion(s).
What is my body telling me?
Honestly assess what is causing the emotion.Slide30
Second focus:
Self-regulationSlide31
Take action
to break the cycleSlide32
Don’t pick up the rope!Slide33Slide34Slide35
Ask yourself:
What’s the goal?
What emotions do I need to get from here to there?
What logically gets me there?
B
ASlide36
Actively acknowledge that sometimes,
work is a mess!Slide37
Keep a journal:
Note your emotions during the day
What I felt when___?
Look for patterns
Reflect on what would have worked better
PracticeSlide38
Third focus:
MotivationSlide39
Use awareness to:
Take
initiative to move toward goals.
Strive to
improve, keep up practice and self-awareness.
Persevere in the face of
setbacks.
B
e mindful not to retreat to old patterns. Slide40
Fourth focus:
EmpathySlide41
Empathy:
Awareness of what others are feeling:
What the other person is feeling in that situation,
not
what
you
would feel in that situation. Slide42
Empathy:
Perspective taking
What is happening from the other person’s perspective?
What need is this person’s behavior fulfilling for him or her?
We all just want to be heard. Slide43
ResourcesSlide44
Check your library or interlibrary loan:
Emotional intelligence and social intelligence
Daniel Goleman,
Emotional Intelligence
and
Working with Emotional Intelligence
S. Michael
Kravitz
, Ph.D. and Susan Schubert, M.A.,
Emotional Intelligence Works
.
Michael Carroll,
Awake at Work
.Slide45
Online:
The Center for Nonviolent Communication: Feelings inventory
.
https://
www.cnvc.org/Training/feelings-inventory
Greater Good:
How well do you read other people?
www.greatergood.berkeley.edu/ei_quiz/
Slide46
1. Know your emotions
2. Manage your emotions
3. Self-motivate
4. Recognize and understand other peoples’ emotions (Empathy)
5. Manage relationships
(Social skills) Slide47
Diana Lezette
Training and Instructional Design Coordinator
Hunger Solutions New York
518-436-8757 x
. 122
Diana.Lezette@hungersolutionsny.orgSlide48
Prepared by a project of Hunger Solutions New York; funded by NYSOTDA and USDA/FNS. This
institution
is an equal opportunity provider.