Office of Developmental Programs - PowerPoint Presentation

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Uploaded On 2019-06-30

Office of Developmental Programs - PPT Presentation

ODP Deaf Services for Independent Monitors for Quality IM4Q 1 Harry M v DPW Settlement Overview 2 Settlement agreement approved in August 2013 Communication access for people who are ID: 760820

deaf communication services assistance communication deaf assistance services dsc assessment monitoring interpreters dpw harry training coordinator completed coordination contacting

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Slide1

Office of Developmental Programs

ODP Deaf Services for Independent Monitors for Quality (IM4Q)

Slide2

Harry M. v. DPW Settlement Overview

Slide3

Settlement agreement approved in August 2013Communication access for people who are:DeafServed through the Consolidated WaiverAgreement and summary in English and ASL: http://www.drnpa.org/page/harry-m-v-dpw/

Harry M. v. DPW

Slide4

New data fields in HCSIS Statewide Deaf Services Coordinator Identification of individuals who are deaf Identify current deaf-skilled staff Provide interpreters and communication assistanceProvide individuals options to choose skilled SCs and providers

Harry M. v. DPW - Requirements

Slide5

Establish a standardized communication assessment procedure Complete communication assessment for individuals who are deaf

Communication Assessment

Slide6

Training for:Supports CoordinatorsProvidersInvestigators, Licensing Inspectors, MonitorsCommunication AssessorsTopics include deaf culture, needs of waiver participants who are deaf, role of Deaf Services Coordinator

Training Requirements

Slide7

Deaf cultureUnique needs of waiver participants who are deafCommunication with class membersIdentifying and reporting problems with effective communicationWhen and how to contact the DSC

Training Outline

Slide8

Only about 30% of English is visible on the lipsMany deaf people do not read/write English well enough for anything beyond basic facts (name, DOB, address, etc.)Highly attentive visuallyMay love hearing technology (or not)

Deaf Culture

Slide9

Allow enough time

Team Meetings

Slide10

Meet in a quiet, well-lit roomDeaf person should be seated with back to windowCircle or wide “U” shaped seating best

Team Meetings

Slide11

Ask 1 person to talk at a timeTalk face to face, about 3 feet apartSpeak to the person

Team Meetings

Slide12

Types of ASL interpretersInterpret everything that is saidPractice may be needed

Interpreters

Slide13

Coordinating and Working with Interpreters

Slide14

ADA

Equal Access

ReasonableAccommodation

Slide15

Licensing staff, investigators and monitors are required to provide communication assistance when meeting with an individual who is deaf.

Slide16

Office of Deaf and Hard of Hearing databaseDepartment of General Services list

Sign Language Interpreters

Slide17

Sign Language Interpreter Search

Search online for

“PA ODHH Interpreter”

http://www.odhh.state.pa.us/Search/InterpreterSearch.aspx

Slide18

2-hour minimumCreate and maintain a listBe flexible if interpreter is needed on short notice

Helpful Hints

Slide19

Certified investigators must document attempts made to secure interpreters and any difficulties with needed communication services.

Slide20

Administrative Entity Oversight MonitoringSupports Coordination Orientation MonitoringProvider Monitoring

Monitoring Tool Changes

Slide21

Ensure assessment information is recorded accuratelyEnsure that recommendations follow-up is completed by Supports Coordination Organization (SCO)Ensure provider qualification information is updated accurately

AE Oversight Monitoring

Slide22

Communication assistance deemed necessary while rendering serviceNotify SC in 10 days if become aware of communication assistance that needs to be included in ISPContact DSC if having difficulty providing communication assistance

Provider Monitoring

Slide23

Written protocol to request and obtain the necessary communication assistance Communication assistance provided during SC services Required information completed in HCSIS, once communication assessment completed

Supports Coordination Monitoring

Slide24

Identifying and Reporting Problems with Effective Communication

Slide25

Communication Assistance

Slide26

Provide a Safe Environment

Slide27

Sample Recommendations

Door knocker light

Doorbell

signaler

Heavy Duty Bed Shaker

Sonic Boom

Alarm Clock

Slide28

Video Communication Common Among the

Deaf Community

Slide29

Report through regular reporting process at your agencyRegional Office in ODP Report to Customer Service Line

IM4Q Monitors

Slide30

Contacting the Deaf Services Coordinator (DSC)

Slide31

Difficulty finding a provider to meet a communication need identified in the ISPCommunication assistance need is not being met as specified in the ISPInformation on providers who have specialized expertise

Contacting the DSC

Slide32

Maureen Veety, DSCPhone: 570-614-1318Email: RA-ODPDeafServices@pa.gov

Contacting the DSC