QUALITY ASSURANCE REQUIREMENTS MANAGEMENT REQUIREMENTS MANAGEMENT Requirement Enabled Alert Action Applies Driver Licence enabled EMAIL PREVENT LOGIN Driver Vehicle Registration enabled ID: 625946
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Slide1
Steve Nyveld
QUALITY
ASSURANCESlide2
REQUIREMENTS MANAGEMENTSlide3
REQUIREMENTS MANAGEMENT
RequirementEnabledAlertActionApplies
Driver Licence
enabled
EMAIL
PREVENT LOGIN
Driver
Vehicle RegistrationenabledEMAILWARNING ONLYVehicleDriver AuthorityenabledEMAILPREVENT LOGINDriverVehicle 6 mth InspectionenabledEMAILWARNING ONLYVehicleVehicle Comp. InsuranceenabledEMAILWARNING ONLYVehicleOperator AccreditationenabledEMAILWARNING ONLYVehicleUndertakingdisabledEMAILPREVENT LOGINDriver
Possible actionsSlide4
REQUIREMENTS MANAGEMENTSlide5
LOSS OF GPS
ClientEvent015-09-14 12:03:54BGO04 (U-0189)
GPS: Open Circuit
Fleet configurationSlide6
FARE DISCREPANCY
Is the driver recording the amount shown on the meter?Slide7
NO-SHOW REPORT
Did driver bother going to pick-up address before no-show?Slide8
PICK-UP LOCATION REPORT
Did meter go engaged at the correct address?Slide9
RESUBMIT REPORT
Are drivers resubmitting too many jobs?Slide10
PANIC REPORT
Has there been any use of the panic/duress alarms?Slide11
TAXI AVAILABLITY REPORTSlide12
DRIVER SETTINGS
Operator OverrideOperator can change driver settings.Driver gets message when it is done.Slide13
OVERRIDING PROPERTIES
User (Driver) or VehicleSlide14
OUT-OF-CAR RESETSlide15
BLACKLIST
Driver can blacklist a passenger or address
Passenger can blacklist a driver
May be illegal in some
areasSlide16
REWARDS
Encourage drivers to do work.
Need to find a suitable
reportSlide17
ACTION LIST
Special queue for jobs that require operator intervention
Jobs
that have been waiting too long
Jobs
that the system is confused about.
Only
happens on server restart.Can configure time before job moves to action queueRe-queued jobs appear as fresh jobs.Slide18
PROBLEM BOOKINGSSlide19
ALERTS on PROBLEM BOOKINGS
An alert is given if there’s a problem dispatching
Address blacklisted by some drivers
No suitable car
Too many passengers (above)
Inconsistent attributes
eg
WAT and SedanNo suitable car workingBlacklisted by everyoneManual dispatch setSlide20
PHONE STATISTICSSlide21
RESPONSE TIME REPORTSlide22
RESPONSE TIME REPORTSlide23
CONCLUSION
SmartMove provides tools to help fleet operation
You
need to monitor what is going on.
Need
the will to take action. Often a problem with co-ops.
Next: how to tune the way SmartMove operates
.Slide24