Financed by European Commission acting through ANPCDEFP Contract No 2015RO01KA202014982 Duration 1 October 2015 30 September 2017 ID: 815491
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Slide1
Proiectul European: “One Minute may save a life” Financed by: European Commission acting through A.N.P.C.D.E.F.P. Contract No.: 2015-RO01-KA202-014982 Duration: 1 October 2015 – 30 September 2017
One minute may save a life
1
Slide2Safety, Security, Risk2
Slide3Safety Refers to the person's safety, for example, preventionSecurity The implementation of preventive measures, the implementation of measures for the security of confidential / secret information
Urgency Refers to the protection and
limitation
of danger. The structures involved in the
emergency
(rescue) are the police, the fire
department
, first aid and civil protection
. In Romania there is the Emergency Services Inspectorate.
3
Slide4Risk The probability of occurrence of a given event characterized by a certain severity of damage to people, goods and / or the environment.Danger The intrinsic property of a factor
to cause damage.Damage: Physical harm
to
the person through direct or indirect exposure
to
danger.
4
Slide5ExerciseRole play - the learners are divided into two groups that simulate emergency situations in turn using the concepts that have been explained theoretically
. On the one hand, the group that does
not simulate the emergency situation will
provide solutions and find solutions
.
5
Slide6Risk Assessment - Qualitative Assessment Scale Probability Magnitude Very low Negligible Medie Modesta Big big Very
high Very high
6
Slide7Perception of RiskThe risk is processed by our cognitive system in two ways: analytical and experiential.It is true that a correct
perception of risk is where experience plays
a
very important role. But it is difficult to carry out an experimental activity
such as driving a drunk car to
see
what it is like. Therefore, it
may be important for emergency personnel
to know mechanisms
involved
in the
perception
of
risk
,
which
of
course
involve
psychological
mechanisms
.
Generally
speaking
,
the
human
mind
tends
to
consider "
the
most
risky" situations, those with a higher severity (for example, situations that can lead to death), while it tends to assess how "less risky" Are situations associated with a lower severity (such as situations that could cause injury to physical integrity).
7
Slide8Exercise Imagine that you are given two glasses of clear liquid and you have to drink one. The first comes from Mr. Raed Arafat,
the second from a chemical company. Which will
you
drink?Most dispatchers will
choose
the one who comes
from
Mr. R.A., even if they are not in
possession of any element regarding the contents
of the two
glasses.
8
Slide9Analyze The study of the statistics on the cause, elements and activity that takes place in order to produce a risk assessment. Prevention Implementation and
enforcement of all measures derived from the
analysis to prevent dangerous events
.
Protection Installation and commissioning of all
measures for the protection of persons
and goods.
9
Slide10Management Set of activities taking place in both phases, both normal and critical, emergency management
10
Slide11Brain and reaction to riski11
Slide12HUMAN BRAINdr. Leli12
Slide13How the human brain works Under the impetus of two kinds of actions: dr. Leli
13conscioussubconscious
Slide14Human braindr. Leli14
Slide15The left hemisphere - the conscious mindAcknowledge an event at 0.3-0.5 seconds after it happened Has a limited perception It's logical
Analyzes problems and generates solutions Use words,
that
is, verbal language Operates
with 5 + 2
information Perceive the time
dr. Leli
15
Slide16Right hemisphere - the subconscious mindUnlimited perception Simultaneously operates with a large number of elements Use non-verbal language Use intuition and associations It
uses images, sensations, thoughts, emotions, music Learn
from
experiences lived or observed He does
not
perceive the time
dr. Leli
16
Slide17Inner conflict resolutiondr. Leli17
Slide18About emotions18
Slide19Emotions areAffective reactions, short, but intense Mental and psychological states They appear spontaneo Usly, without conscious involvement takes a few seconds
dr. Leli19
Slide20EmotionsThe center of emotions is amygdala,At the upper end of the spine, under the cerebellum.dr. Leli20
Slide21EmotionsThey are divided into primary and complex Complex emotions arise from the combination of primary ones(Envy, joy, shame, anxiety,
resignation, jealousy, hope, loss, offense, nostalgia, disillusion, etc.)
dr. Leli
21
Slide227 Primary emotions dr. Leli22JoyDisgustScornFearAngerSurpriseSadness
Slide23Download emotions dr. Leli23IdentificationAcceptanceExpression
ACTION
Slide24Negative emotionsdr. Leli24Jealous Doubt Envy Despair Depression Guilt Pain Fear Rush Fury Frustration
Slide25Positive emotions dr. Leli25LoveHopeHappinessMandriole ToleranceJoy
Slide26HUMAN BEHAVIOR IN DANGEROUS SITUATIONSdr. Leli26
Slide27Survival of the species Human behavior in situations of dangerSame for a prehistoric man facing an animal and for an employee who faces a bossdr. Leli
27
Slide28Response to stress, threat, danger dr. Leli
28INCREMENTALRUN
FIGHT
Slide29The incremental response The movement draws attentionEffect of the turtleAllows the brain to make some evaluations Froze when hearing
dr. Leli
29
Slide30Reaction run awayGet rid of the threat, create a distance In the modern world, "escape actions" (turning your head, straightening your legs to the door) Adaptation of today's strategy to turn fear into anger to reject attackersdr. Leli
30
Slide31Reaction of fightingThe limbic system receives and retains data from outside Archives and keeps records of negative experiences (a burned finger, bad comments) and positiveReptilian brain reacts not rationalize!
dr. Leli
31
Slide32Situations of dangerDirect experienceThreat or physical attack, Sexual abuse, Natural / man-made disasters, Severe machine, train, airplane
crashes.Being a witness
To observe the death, injury or threat of another person
,Domestic violence
,
Accident,Catastrophe of any kind.
dr. Leli
32
Slide33Response behaviorThe brainIt mobilizes all available energy for body survival Nonessential activities (digestion, bladder sphincter control) stopsIt interferes with the brain (state of increment, frost, shock) to save the body from death
dr. Leli
33
Slide34Response behaviorHyperactivationAccelerated pulse and respiration, agitation, muscle tension, cognitive impairment, loss of peripheral vision, white faceIncremental Immunity, helplessness, time slows down, Paralysis (the individual can not move, scream or feel).Peritraumatic dissociation Analgesic function (the mind and body are anesthetized).
dr. Leli
34
Slide35Heuristics that influence decisionsWe have shortcuts, tricks, stereotypes and prejudices - generally known as "heuristic." These heuristics affect the way
the risks are interpreted, how we assess
the likelihood of future events, how
we consider costs and evaluate compromises. We
have the means to quickly
generate good answers even with limited cognitive
ability.Heuristics (
from the
Greek
heuriskein
-
find
) are
skills
acquired
by
the
brain
during
evolution
.
Heuristics
were
useful
for
human
survival
in
dangerous
environments
where homo sapiens underwent transformation from prey to predator, in which case the brain evolved and decisions had to be quick and effective.
Slide36Decision-making processWe people, in our everyday lives, are faced with decisions that can be automated or not (what clothes to
wear on that day, what to discuss in a
discussion
, what to eat, etc.). These
decisions
influence more or less our behavior.
How are
these decisions made? How did
they affect us? How do our
decisions affect
others?
How do
we
affect
others
?
There
are
questions
to
which
the
answer
can
clarify
certain
behaviors
of
both
ours
and
others that we do not understand. Especially in a job such as emergency dispatching, it is sometimes important to make a decision that they make in one way or another.
Slide37dr. Leli37Scheme of communication operationCONTEXT emissionENCODEMESSAGEDECODERECEIVER
FEED- BACKENCODE
MESSAGE
DECODE
Slide38ContextWhere, when and how to receive messages.Broadcaster The person who conveys the message CodeSystem of signs with which messages (language) are built MessageVerbal and non - verbal transmissions Receiver Recipient of the information from the transmitterFeedback Retroaction, receptor response to the emitter's messageElements of Communicationdr. Leli38
Slide39Forms of communicationDr. Leli39
Slide40Written communication:Letter, email, fax, etc. Verbal language:words. Paraverbal Language:Sounds, noises. Intonations of the voice. Nonverbal language:Gestures, expressions, microexpressions.dr. Leli40Forms of communication
Slide41VoiceVolume Stamp Verbal flowdr. Leli41The components of paraverbal communication
Slide42Visual contact Mimica (presence or absence of smile) Haptic Proxemics Cronemica Olfactory stimulation Thermal stimulationdr. Leli42Components of nonverbal communication
Slide43dr. Leli43CONSCIOUSSUBCONSCIOUSC.V. C.P.V. C.N.V.7% 38% 55%
Slide44Sound manifestations It avoids the playfulness of the voice, the whining, the voluntary cough, aaaa .... Maintains controlled breathing Speech rhythm Be consistent with the information transmitted. It avoids the low rhythm of speech or one too alert Breaks in speech Appropriate use. A brief pause before the key message will draw attention to it Stammer and intensity of voice Adapted to what is transmitted.dr. LeliEffective paraverbal communication44
Slide45It's a skill! It can be learned!ListeningFloating Participatory Activate dr. Leli45
Slide46Active listening involves asking questions and feedbackdr. Leli46
Slide47Clear, concise addressing.One question, and then the answer is expected.Open questions ("what", "why", "how").Avoid questions that contained the answer to them (accepted in negotiation).Avoid induced answering questions (accepted in negotiation).Formulation questionsdr. Leli47
Slide48Elements for efficiency communicationEmpathyActive ListeningFlexibilityFeedback Verify the messageMotivationdr. Leli48
Slide49Detecting false calls
Slide50A Mdr. LeliCongruenceCVCNVCVCNV50
Slide51Truth - the intention / attempt gives real informationLying - the deliberate choice to induce someone wrong without warning himTruth / Lyingdr. Leli51
Slide52Changing the truth is a natural human component Provides an easy way to get rid of responsibilities, not to answer Conventional lies, necessarydr. Leli52Lie
Slide53Types of liesdr. Leli53By omissionBy distortionBy falsifying information
Mendacity
Slide54Denial - False answers to a direct question. The most stressful way to lie Omission (avoidance) - the most common form of lie. Stress is small (it
can be said "I forgot" or I thought "not important
")
Manufacturing - creating a story. The hardest form
of
lie. It implies good memory and
quick thinkingExaggeration - Exaggerated
informationMinimize / Maximize - Reduce /
Increase Severity of Problems
Modalities to Lie
dr. Leli
54
Slide55dr. LeliCharging cognitiveTruthACCESS TO MEMORY55
Slide56dr. LeliCharging cognitiveLIERemember for eventual re-enactmentsVerifying credibilityThe credibility of the storyImprovings for answers to questionsConstruction of lies56
Slide57Distancing - avoid single person I Banal Information - Superflue and banal information related to the event. Highlight this information to increase credibilitVoice - Changes in tone of voice (in people who lie unconsciously)
Short episodes of coughA "learned" exposure
Hysterical
laughter - the tense
Elements for detecting lies (F.B.I.)
dr. Leli57
Slide58Voice analysisThe tone, the frequency of the voice, changes according to the emotions we feel at a certain moment A higher tone than normal can be determined by an emotion such as
anger or fearA low tone can be caused by insecurity,
discomfort
, sadness or boredomdr. Leli58
Slide59Word Analysis (C.I.A.)Text analysisContent analysisDetermining the typical appearance of a statement that corresponds to truth - the normIdentify everything that differs from the normdr. Leli59
Slide60Change of verb time - Cioaca caseWords loaded with negative emotion - hell, scapegoat, vain, etc.) psychological indicators of a consciousness loadedGiving a direct answer (Did you do that? I would
not do that)Repeat questionContrary statements
The
answer to the question
by
another question, which is
unrelated
dr. Leli60Signs of suspicion
Slide61Excessive courtesyInability to answer the questionI refuse to answer the questionReference to a previous statementNon-response statementsExclusion
Modeling ("I can only tell you the ... the
only thing I can say ....")
Convincing
statements (my reputation is
unspoiled
)dr. Leli61Signs of suspicion
Slide62Word analysisI- WeFirst person - switch from person I singular to plural person (I- We)Case 1"I met my friends at the cinema, I watched the movie" Lucy, "with them and then I ate
something together. I stopped drinking something with them
on
their way back to Mossano Cafe on Decebal. I stayed in the neighborhood
until midnight and then I went home. "- There
is nothing to be out of the norm."We
met at the cinema, at a movie then pizza
was consumed. We
stopped
drinking
something
at
the bar and
stayed
there
until
midnight
,
then
we
went
back home. " -
It
differs
from the
norm
,
it
does
not
use I
at
alldr. Leli62
Slide63Word Analysis - Detaching Case 2”He forced me to follow him in the woods" is a Declaration in norm."We walked in the forest" requires extra attention
from the expert, because in case of aggression, the victim is
detached from the aggressor, the proximity or privacy is excluded
Stocholm
syndromeCiocciara
syndrome
dr. Leli63
Slide64Word Analysis - NameCase 3A man is being investigated because he shot his wife in his head. The woman died immediately, her husband
saying the shot was accidental. In
his
statement he reconstructed in detail what
happened
that day, using the word wife
in the
event's story.dr. Leli64
Slide65Word Analysis - NameShooting scene description:"I lost control of the rifle and saw that the pipe was facing the face of Elena. I tried to control the rifle, but I saw how it accidentally discharged and I saw
blood on Elena's face "dr. Leli65
Slide66When a statement suddenly shows the use of the baptismal name, the expert's attention is neededThe name of the wife, Elena, appeared in the description. Those who commit such crimes can not assume that
they have harmed a close person. As a result
, the man
removes the familiar relationship and his wife
suddenly becomes ElenaWord Analysis - Name
dr. Leli
66
Slide67Word Analysis - Change of verb timeCase 4 (Cioaca)"Elodia was an aggressive person, he was nasty to me and my son." In the first
hours of statements, she talks about
her in the past, as if
she
knew she was
no
longer alive. He tells
his name, talks about
his son, so
he
wants
to
detach
himself
A
change
of verb
time
in
the
description
of
aggression
can
lead
us
to
a false
statement
. The
man
who
produces
the lie has no temporal locationdr. Leli67
Slide68Word analysisUnnecessary information Case 5A woman died shot with a firearm. When the husband was investigated, he described
his weapon in detail and his previous
hunt
, writing few rows
about
the day his wife
diedIn
this case, attention was directed
to other elements that
had nothing to do with
killing
the woman, giving
little
information
about
it
as
a major
event
.
It
is
a
suspicious
behavior
dr. Leli
68
Slide69Word analysis Lack of convincing elementsThe answer to a question that is answered "I do not remember" or "I think ... I think that ...... denotes
uncertaintyIf the event is routine, memories
may be
unclearIt is expected
that
the memories will be as clear
as
possible if a major event (a crime, an aggression, etc.)
dr. Leli69
Slide70Word analysisEmergency calls lie detection detectionIf the person who calls is innocent, they focus on the one who needs helpDoubts occur when the calling person focuses on himself, describing the problem without asking for help to the person in difficultydr. Leli70
Slide71Word Analysis - Relevance of given informationCase 1SU: what is the urgency?Person: mmm ... I need someone here for my little girl
SU: what is the urgency
?
Person: mmm ... I need someone here
for
my little girlA
guilty
person tends to omit decisive
details, give confused
and precision
information,
information
that
has
nothing
to
do
with
the
event
dr. Leli
71
Slide72Word Analysis - InformationSU: "What's going on?”The person: "has vomited. When she ... ..when she got down from the cart she was drinking water, I told her to sit down, but she fell on the floor The one who called is the adoptive father of a 4-year-old girl and twice mentioned the word water, even if not asked for it. Investigations showed that the little girl took a sip from the sister's drink. As a punishment, the father tied his hands to his back and forced her to drink almost two liters of water. The baby died due to the low sodium concentration in the blood caused by rapid water intakedr. Leli72
Slide73Word analysisCase 2SU: what is the urgency?Person: I'm in the bar on bg Magheru. There was a gun shuffle
. There are people here who need
immediate helpInnocent people
,
immediately ask for help, giving
clear, concise detailsdr. Leli73
Slide74Word analysis Behavior towards the victimCase 3A father calls for a problem for his daughter for four yearsWhat's going on with your daughter?Person: I do
not knowHas he taken
the pills?Person: Maybe
he always puts his
hands where he is
not. A little time
ago he
had a
nervous
breakdown
. He
may
have
taken
something
.
dr. Leli
74
Slide75Word analysis Behavior towards the victimBlaming a person in need is a clue to the lieInstead of being concerned about what is happening at the time and
providing essential information, the father blames
the
girlThe reason is that
the father is guilty of what
happened to the girl, being
subsequently convicted of murder
dr. Leli75
Slide76An innocent person focuses on someone who needs help. (Ex - this man needs help. Hurry up)Doubts occur when the ringer focuses on himselfWord analysis Behavior towards the victimdr. Leli76
Slide77What is stress?Physiological response of the body to external events (stressors)The feeling of being subjected to
strong pressure, a situation that our body
feels
like a threatIn the
face of
events that make us
feel threatened or that detract
from our balance,
the body defends
and
responds
Stress
can
not
be
avoided
!
Dr. Leli
77
Slide78The stressThe reaction of fleeing or fightingIn dealing with danger, the physiological response of the body is the release of adrenaline and hydrocortisone (cortisol)
Once the danger is over, body functions return to
normal. The
return to normal is demonstrated by
relaxation of the muscles, drying of the
hands, relaxing the stomach, stabilizing
the pulse.In the
long run, adrenaline and
cortisol
can
cause
disturbances
,
psychological
,
physiological
,
and
emotional
.
One
of
these
negative
consequences
is
suppression
of
the
immune
system
Dr. Leli
78
Slide79SourcesSymptomsReactionphysiologicallypsychological
EffectsNegative Positive
Mechanisms
of
stress
functioning
Dr. Leli
79
Slide80THE STRESSStimulusphysical
Stress
Activation
biological
Organis
m
Stimulus
chemical
Stimulus
biological
Stimulus
social
Adaptation
Disease
Defense
Dr. Leli
80
Slide81A certain level of stress can be positive because it makes us feel more alert
and allows us to
better
overcome certain
situations
.81Stress
good
Stress bad
Slide82Distress Eustress
Beneficial, constructive stressIt
has positive effects on both cognitive capacity and
health
Negative,
destructive
stressIn a situation of excessive stress, the individual
fails to react
effectively
The
stress
Dr. Leli
82
Slide83Positive stressNegative stressShort termMotivateIt can cause an interesting sensationImproves performance Is nice It is beneficialImportant for mental and physical agility It concentrates energy
Shoot the mindMay be harmful, especially in the
long
runExhaustedDepressingIt suppresses the immune
system
It gets stronger with timeMay cause psychological
problems
It can change the way of thinking
Dr. Leli83
Slide84Stress
ACUTE
STRESS ≠ AN
XIETATE
Stress: The first
reaction
of the body
when a stressful
factor occursAnxiety: one
of the possible consequences
of stress. Fear
without
a
particular
cause
CHRONIC
The
body's
response
to the
stressor
over a 24-hour
period
The
body's
response
to
stressors
in a situation
where
the
individual
is
involved
for long
periods
of time and with
repeated
exposure
.Dr. Leli84
Slide85Stress at workThe stressed worker Low workforce Can commit
errors Is more conflictual Psychosomatic risk
The
stressed
organization
Reducing productivity
Conflict in the company
Diminishing
the
meaning
of
membership
Non-
compliance
Increased
absenteeism
Dissatisfaction
Dr.
Lel
85
Slide86TypesDr. Leli86PhysicalMental (emoțional)
Slide87Physical symptomsSleep problems, sweating and loss of appetite in general, headaches, muscle tension, dizziness, nausea and indigestion (difficulty in
digestion). There may also be an
increase
in the frequency of breathing,
palpitations
, pains that may increase
the risk of stroke or heart
attack.These symptoms are
due to
the
release of
hormones
in
the
human
body, adrenaline
and
non-adrenaline,
which
increase
blood
pressure
,
heart
rate
and
frequency
of
breathing
.
All
this
is
a simple genetic
response
in
order to prepare the body for a threat or an emergency.There may also be a reduction in blood flow to the skin, and a reduction in stomach activity (classic nodule in the stomach)Dr. Leli87
Slide88Behavioral and emotional symptomsIncreases anxiety and irritability, thus lowering self-esteem because the person feels
hesitant and fearful. Stable worries
and
negative thoughts, loss of self-confidence, loss
of
motivation, depressionSetting the
mood can change behavior
. The person is easily
annoyed more often,
acts
irrationally,
becomes
more
aggressive
.
All
this
can
make
the
person
feel
worse
,
increase
anxiety
and
depression
.
Increased
consumption
of
alcohol and cigarettes, tendency towards isolation, inability to sit quietly, difficulty in relaxing, sleep disturbanceDr. Leli88
Slide89Cognitive symptomsLack of concentration, distraction, memory gaps, exaggerated reactions, indecision, mistaken decisions, negative thoughts on a continuous basis over one's
own person.Dr. Leli89
Slide90Several types of situations can cause stressStress can occur at different levelsCaused by Major events (divorce, dismissal, move, death
, illness)Everyday (the feeling that
it
is not appreciated at work, discussions
with the family, etc.)Dr. Leli
90
Slide91Causes of Stress Life events: births and deaths, marriages and divorces, relocations, job changes, accidents Serious illnesses: cancer, diabetes, heart problems ... Addictions
: smoking, drugs, alcohol, gambling. Often alcohol
,
smoking and drugs can create a
vicious
circle in which escape occurs
to
find stress comfort that
then generates a worse situation
that leads to
depression
and
the
use
of
medications
,
tranquilizers
,
sleeping
pills
, anti-
anxiety
medications
.
Dr. Leli
91
Slide92Causes of Stress Work: conflict with the boss or colleagues, too much work or working pressure, lack of recognition, working hours, lack of knowledge and skills as needed
, inadequate tools for the workplace, a noisy work
environment
, or unhealthy. Family life:
quarreling
with relatives, caring for children or old or
sick
relatives, health or behavioral problems (
abuse of drugs, alcohol, etc.) for children or close
relatives. Money:
Concerns
about
lack
of
money
,
debts
Emotions
:
loneliness
,
depression
,
anxiety
,
anger
,
low
self-
esteem
,
loss
or
weight
gain
.
Dr. Leli
92
Slide93Events that can cause stressThe individual fails to cope
stress factorphysical
/ biologicalNoise, lighting, temperature ...socialInteraction with others,
house-service
interface, social expectationspsychologicalCharacteristics of personality, self-image, perception
of control over events
Dr. Leli
93
Slide94Individual consequences of stressMETAFORA RAPT HANDSA falling doll will break into several
pieces depending on Doll's material (represents the individual's trauma resistance)
Soil material (represents the environment) The force with
which
it is thrown (represents the intensity of the trauma and the duration
of the event
)Dr. Leli94
Slide95Dr. Leli95Individual consequences of stress Mobbing Burnout
Slide96Mobbing From the English verb "to mob" to do threatening actions Mobbing causes stress, but not everything
that means stress is mobbing
Psychosocial
and
interpersonal psychological disorder, which
consists in
attacking, offending, social exclusion of a personDr. Leli
96
Slide97Mobbing Emotional MobbingBetween colleagues (horizontally)Between a superior and a collaborator (vertically)Strategic MobbingAct intended to achieve
a hierarchy or restructuring or for other purposes in a company
Double
Mobbing
The victim
is also subjected to harassment at work
and in the family
Dr. Leli97
Slide98Burnout
Physical and emotional exhaustion caused by chronic
emotional
tension
It
is
like an electric wire through which an
excess current passes and burns inside
Dr. Leli
98
Slide99Burnout syndromeEmotional exhaustion: the loss of energy and the feeling of having lost its own emotional resourcesDepersonalization: indifference, detachment, disinterest characterized by the
tendency to treat people as objectsThe
perception
of personal incompetence: characterized by the feeling that in relation to others
its own competence is very
poorLoss of control capacity
Dr. Leli99
Slide100The emotional components involved in stress management Cognitive thoughts and assessments (hard disk)Physiological changes (monitor)Behavior (printer
)Dr. Leli100
Slide101Attention !!!Managing emotions is different from choking them !!Addressing emotional events involves emotional intelligence
Dr. Leli101
Slide102Coping StrategiesEMOȚIONALCOGNITIVE
Each event has a
potential
stressor, but no event can
be stressful unless it
decides
the person.
Approach
strategies
that
the
individual
puts
into
action
at
the
behavioral
, cognitive and / or
emotional
level
PRODUCTIVE
Control
and reduce negative
effects
through
adaptation
NE
PRODUCTIV
Behaviors
that
do
not
focus on the stressor and not adapted
Each
person has
their own style of
coping
:
Dr. Leli
102
Slide103Adaptive strategies
Non-adaptive strategies: Inability to
manage
, regulate and mitigate negative emotions
Monitoring,
evaluation
and
modification
, in
order
to
reduce
the
impact of
the
event
Dr.
Leli
103
Slide104Psychological resilience
Resilience
Resource
Levels
:
IndividualSocial, relational
A
multidimensional
construct
that facilitates
effective
adaptation
and
promotes
person's
development
in the
context
of
stressors
The
ability
to turn a
stressful
experience
into
a
process
of personal
development
and
learning
that
can
lead
to the
reorganization
of life
Dr. Leli104
Slide105Stress managementDr. Leli105
Slide106The first steps1. Understand when the problem and symptoms occur. Connect them with the pressure you feel. Do not ignore body signs such
as muscle tension, fatigue, headaches.2. Locate the
cause of the problem. It classifies these issues
, those
that will be solved
in a short
time, those that need
time and those for which
nothing can be
done
. You do
not
have
to
worry
about
those
that
can
not
change
anything
3
.
Revise
your
lifestyle
and
work
. Do
you
take too much responsibility? Are there any activities that you can delegate to others or which others can do? Can you do things in a quieter way? Define priorities and reorganize your life. It can not be done right now!Dr. Leli106
Slide107In the workplacePlan and organize your activitiesManages the time with the TO DO list. Prioritize tasks. Be realistic about the time needed
to run them. So it leaves room for unforeseen
activitiesAvoid excessive overtime and
excessive accountability.Take breaks. From
one
to three minutes every
hour and relax.For lunch
, it always changes
the
placeLearn
to
say
no
more
often
.
Do
not
do
things
you
can
not
do or do
not
want
to
do
Solves
conflicts
At
home
make the transitionDr. Leli107
Slide108In familyChange clothes, facilitate transitionChange a few words with family members at the entrance to the house. Take 5-10 minutes to sit
alonePlanning activities at home. Think more about
the things you did than
with the things you did
not doDelegate responsibilities to
family membersSolves any
conflictMake a family
budget
For short
periods
,
completely
disconnect
from
daily
activities
(Turn off
the
radio, TV, mobile
phone
)
Dr. Leli
108
Slide109EatingHealthy and balanced diet starting with breakfastEat foods rich in vitaminsLimits coffee, caffeine, alcohol, smokingIf possible, once
a week he is eating alone at noon
.
Tinkle slowly and feel
good
with youDr. Leli109
Slide110Relaxation techniquesBetween 5 and 30 minutes in the morning for relaxation and meditation. Do not suddenly get up from bed, stay a little while, or look out the
windowRepeated, relaxation techniques become more and
more
effective every day. Introduces this
routine
into everyday life. You
can
do it while you are in the car, before
meals, before going to
bed at any time
of waiting
... Yoga, music, muscular
relaxation
,
massage
,
aromatherapy
Relaxation
technique
Inspires
the
nose
(
counts
up
to
4),
then
maintains
(
up
to
7)
and
expires
on
the nose. Repeat four timesDr. Leli110
Slide111Stress managementBreathOf great importance in stress managementBy paying attention to your breathing, you become aware of the sensations of the
bodyDeep breathing has a calming effect
and
reduces stress, tension and negative
emotions
, anger or anxiety. Helps
reduce
blood pressure, boosts energy
and improves sleepUse the
technique every day
, make
a habit
Muscle
tension
We
often
do
not
realize
that
the
muscles
are
tense
Awareness
of
muscle
tension
When
stressed
,
the
muscles
are
tense. Voltage for a long time can cause headachesDr. Leli111
Slide112Stress managementRestTry to sleep at least 7-8 hours a night. If you find it difficult, sleep a little during the day. Sleep helps rebalance
the body. In case of stress, sleep problems occur.
Understanding
Psychological MechanismsInvolved in conflict and
problem
solving.Conflict resolutionConflict resolution
can
be achieved through co-operation
and assertivenessDr. Leli112
Slide113Time managementClarify your action plan and the tasks to be completedClarify your prioritiesShare the action plan in objectives and tasks
that are manageableAssign a reasonable time to
complete
your goalsEliminate delaysDeal when
possibleDr. Leli113
Slide114Social interactionA fundamental strategy in the stress management process is to interact and share with others the
stressful event
Dr. Leli
114
Slide115TechniquesDr. Leli115
Slide116Be careful what you thinkPhrases like "I want to beat him" perpetuate anger, while phrases like"I'll think calmly tomorrow
and explain my arguments" diminishes
anger
Avoid illogical conclusions
Do
not generalize: "I'm always
very slow" or "Nobody ever gives
me justice”Generalizing, it
creates the false impression
that
this
is
always
the case,
leading
to feelings of false self-
esteem
.
Dr. Leli
116
Slide117Do not put labelsDestructive labels: "It's a bad one," "It does not have the least respect" suggests that the
situation is negative and that nothing
can be done to
improve itAvoid interpreting
the thoughts of others
We do not know
the reasons or
the
thoughts
of
others
.
Ask
questions
to
find
out
Do
not
set
rules
for
the
behavior
of
othersIt
leads
to
disillusionment
and
anger
because expectations will not be metDr. Leli117
Slide118It does not exaggerate the significance of an eventTransforming a negative event into a catastrophe means the transformation of reality
Dialogue positively with youAvoid
negative automated thoughts and
learn
to have positive
and constructive thoughts.
Dr. Leli118
Slide119BehaviorDr. Leli119
Slide120Behavior modelBehavioral patterns are actions that we tend to repeat in certain situationsFor example, when
you're nervous, turn the pen in your
hand,
when you're angry, raise
the tone when you're happy
smiling
Learn to recognize
your behaviorsEven
the way
you
behave
can
cause
a
certain
emotion
.
You
have
to
identify
your
behaviors
.
Dr. Leli
120
Slide121Emotional Intelligence (IE) Ability to recognize the meaning of emotions and their influence on behaviorUnderstanding
emotions perception and how
emotions
can be managed
Dr. Leli
121
Slide122Emotional intelligence
Strategic Zone
The
Experential
Zone
A
ssessment
,
E
xpression
And
Recognition
emotions
The
use
emotions
For convenience
thoughts
Management
emotions
Understanding
emotions
Dr.
Leli
122
Slide123The anti-stress decalogue Dr. Leli123Choose a healthy lifeKnow yourselfListen to your body
Improves breathingAdopts
relaxation
strategiesYou
laugh
and look for an optimistic state
Think
positiveAccept the
changeAsk
for help when
you
feel
the
need
Awards up
Slide124… you knew"To emotionally manage the stress of this course!
Congratulations
!
Dr. Leli124