2016 Taylor amp Francis In This Chapter You Should Determine the components of interpersonal communication Identify the steps and skills needed for active listening Understand nonverbal communication ID: 656338
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Chapter Twelve
Effective Interpersonal Interactions
© 2016 Taylor & FrancisSlide2
In This Chapter You Should:
Determine the components of interpersonal communication
Identify the steps and skills needed for active listening
Understand nonverbal
communication and its impact on interpersonal communication
© 2016 Taylor & FrancisSlide3
Interpersonal Communication
The means in which a person conveys a message to another person
Verbally
Nonverbally
Interpersonal communication may occur:
Face-to-face
Mediated via electronics
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Mediated Communication
Communication mediated via electronics
Cell
phone/phone
Texts or calls
Email
Those communicating do not need to share time or space
Relaying information may take days, weeks, years, or may never happen
Miscommunication due to lack of nonverbal cues or misunderstandings
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Face-to-Face
Communication
Can be seen as “cumbersome”
Allows the ability to send and receive information immediately
Better understanding of the message
Nonverbal
cues
Inflection
Parties must find a time and place to meet
Scheduling conflicts
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Successful
Communication
Success relies
on
Verbal abilities
Active listening skills
Nonverbal
Active listening
Six-step
process
Takes more time initially
Saves time and confusion
Learned skill set
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Active Listening
Focus on the speaker
remain distraction free
Be open and receptive to the message
this does not mean
the listener
agrees with the message
Paraphrase both the verbal and nonverbal message
this will let the other party know the listener understood the
message
Ask questions
this will clear up any confusion the listener may have.
Restate and summarize the main idea
this again does not mean the listener agrees with the message, but understands the main
idea
Provide a response
share any ideas, feelings, or thoughts
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Nonverbal Communication
More subjectivity
Can be seen as an
authentic expression
True feelings
Nonverbal communication can be seen as:
Physical
appearanceKinesics
Material possessions
Use of personal space
Kinesics
Gestures
Facial expressions
Posture
© 2016 Taylor & Francis