Assistant Professor of English M N College Shahabad M How is my communication today laying the foundation for my relationships tomorrow Alaric Flutchinson 2 During a conversation it is better to have an understanding without words than words without understanding ID: 734245
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Slide1
COMMUNICATION
SKILLS
Dr. DivyaAssistant Professor of EnglishM. N. College, Shahabad (M)Slide2
How is my communication today laying the foundation for my relationships tomorrow. Alaric Flutchinson2Slide3
During a conversation, it is better to have an understanding without words, than words without understanding.
Amit Kalantri3Slide4
What is Communication?
Communication is the art of transmitting information, ideas and attitudes from one person to another. communication is the process of meaningful interaction among human beings.Slide5
The Communication Process
SENDER
RECEIVERBarrier
Barrier
Medium
Feedback/ResponseSlide6
What are the most common ways
we communicate?Spoken Word
Written WordVisual ImagesBody LanguageSlide7
Verbal & non-verbal communicationSlide8
Verbal communication
Speaking
Writing
Listening
ReadingSlide9
Non-Verbal Communication
The study of non-verbal communication examines how messages are communicated through physical behavior, vocal cues and spatial relationships. Slide10
Major areas of nonverbal behaviors are:
Eye contact
Facial expressions GesturesPosture and body orientation
Slide11
Eye contact
Direct eye-contact
conveys interest, warmth, credibility and concern.Shifty eyes suggest dishonesty.Downward gaze may be a sign of submissiveness or inferioritySlide12
Facial expressions
Happiness
Sadness
Anger
Surprise
Fear
Shocked
Proudy
TiredSlide13
Gestures
Gestures communicate as effectively as words, sometimes even better.
Gestures support the verbal communication.They sometimes detract from what you say.Slide14
Posture
Body p
osture can be open or closed. Interested people pay attention and lean forward.
Leaning backwards
demonstrates aloofness or rejection.
A head held straight up signals a neutral attitude.
A head down is negative and judgmental.
A head tilted to the side indicates interest.Slide15
Effective Communication Skills
Effective Communication skills
Eye contact & visible mouth
Body language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questionsSlide16
Barriers to Effective Communication
Barriers to effective communication
Language
Noise
Time
Distractions
Other people
Too many questions
Distance
Discomfort with the topic
Disability
Lack of interestSlide17
Techniques for effective communication skills, which make us Expert and confident
171.
Quality 2. Pauses 3. Statements 4. Conversational Threading Slide18
To improve the quality, avoid the unimportant words like
aan..umm....., jo hai to.....normally , you know18
Sunday wale din aap kya karte ho?
Aann
.. main
na
har
Sunday
ko
jo
hai
cricket
khelene
jata hu
waha dopahar tak normally
khelete rahte hai....aur
shaam ko aann....normally....family
kai sath bahar
jata hoon aann.. you know Sunday ko literally bahut
enjoy
karte
hai
.
QualitySlide19
Mai har
Sunday cricket khelene jata hu, dopahar tak khelete rahte hai, aur
shaam ko family kai sath bahar jata hoon. Sunday ko literally bahut enjoy karte hai.
19Slide20
Mai
har Sunday cricket khelene jata
hu. Dopahar tak khelete rahte hai
.
Aur
shaam
ko
family
kai
sath
bahar
jata
hoon
. Sunday
ko
literally
bahut enjoy
karte
hai
.
20
PausesSlide21
21
Statements
Boring question: Aapki hobbies kya haiSlide22
Aap
kafi interesting person nazar aate ho
mai andaja laga sakti hoon
ki
aap
ki
hobbies
bhi
interesting
hongi
.
22
Cold read statement
If you are wrong they will correct you.
If you are right then he will ask how do you know that.
1Slide23
23
Some times we ask the boaring questions : Aap ko
kis baat se dar lagta hai
Story telling Statement: Jab
mai
choota
tha
to
mughe
bachpan
mai
andhere
sae
bohot
dar
lagta
tha
.
Isliye
mai
blanket
lae
kar
sota
tha
taki
koi
bhoot
mughe
pakad
na
le.
Story telling statement
2Slide24
24
Conversational Threading
Hello aap kaha sae hai
Mai
Yamuna
nagar
sae
hu
Delhi
sae
Aur
Sunao
Aur
aap
Sab
badiya
aap
sunaoo
Slide25
25
Mai Yamuna nagar
, jo Yamuna kai paas hai aur jaha
per
budh
stuup
mila
hai
vaha
per
rahta
hu
.
Vaise
mai
chote
shahar
ko
pasand
nahi
karta
lakin
mere job
yaha
hone
ki
wajhe
sae
pichle
3
saal
sae
yaha
hu
Hello
aap
kaha
sae
ho
Mai India
ki
capital Delhi sae
hu
.
Vaha
per
rehte
mujhe
10
saal
ho
gye
hai
mai
ek
engineer
hu
.
Mujhe
chota
shar
pasand
hai
.
Bada
shar
mai
crowd
bahut
jyada
hai
aur
life
bhi
baht fast
hai
.
Aur
aapSlide26
Make other feel important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and
behaviour, help others feel important. Susan C. Young26Slide27