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Training in effective communication, negotiation and sellin Training in effective communication, negotiation and sellin

Training in effective communication, negotiation and sellin - PowerPoint Presentation

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Training in effective communication, negotiation and sellin - PPT Presentation

Bungalow Island Resort EFFECTIVE COMMUNICATION SKILLS Objectives Define and understand communication and the communication process List and overcome the filtersbarriers in a communication ID: 179758

listening communication skills negotiation communication listening negotiation skills improve speak people understood process good body speaker essentials customer selling

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Slide1

Training in effective communication, negotiation and selling skills

Bungalow Island ResortSlide2

EFFECTIVE COMMUNICATION SKILLS

Objectives:Define and understand communication and the communication process List and overcome the

filters/barriers

in a communication

process

What is Communication?

COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.Slide3

ESSENCES of COMMUNICATION

PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS.

TOOLS

FOR CONTROLLING AND MOTIVATING PEOPLE.Slide4

What are the most common ways we communicate?

Spoken Word Written

Word

Visual

Images

Body

LanguageSlide5

Barriers to communication

Noise Inappropriate mediumAssumptions/Misconceptions

Emotions

Language differences

Poor

listening skills

DistractionsSlide6

VALUE OF LISTENING

Listening to others is an elegant art.

Good

listening reflects courtesy and good manners.

Listening

carefully to the instructions of superiors improve competence and performance.

The

result of poor listening skill could be disastrous in business, employment and social relations

.

Good

listening skill can improve social relations and conversation.

Listening

is a positive activity rather than a passive or negative activity.Slide7

Effective Communication Training

ESSENTIALS OF COMMUNICATION DosESSENTIALS OF COMMUNICATION

Donts

How to Improve Existing Level of COMMUNICATION?Slide8

ESSENTIALS OF COMMUNICATION Dos

Always think ahead about what you are going to

say.

Use

simple words and phrases that are understood by every body.

Increase

your knowledge on all subjects you are required to speak.

Speak

clearly and audibly.

Check

twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said.

Always

pay undivided attention to the speaker while

listening.

While

listening, always make notes of important points.

Always

ask for clarification if you have failed to grasp other’s point of view.

Repeat

what the speaker has said to check whether you have understood accurately.Slide9

ESSENTIALS OF COMMUNICATION

Donts

Do not instantly react and mutter something in anger.

Do

not use technical terms & terminologies not understood by majority of people

.

Do

not speak too fast or too slow.

Do

not speak in inaudible surroundings, as you won’t be heard.

Do

not assume that every body understands you.

While

listening do not glance here and there as it might distract the speaker.

Do

not interrupt the speaker.

Do

not jump to the conclusion that you have understood every thing. Slide10

How to Improve Existing Level of COMMUNICATION?

IMPROVE LANGUAGE.

IMPROVE

PRONUNCIATIOON.

WORK

ON VOICE MODULATION. WORK ON BODY LANGUAGE.

READ

MORE LISTEN MORE

AVOID

READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.

INTERACT

WITH QUALITATIVE PEOPLE.

IMPROVE

ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK.

DO

NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY

.

DO

NOT SPEAK ONLY TO IMPRESS SOMEONE.

LOOK

PRESENTABLE AND CONFIDENT. Slide11

Negotiation

Objectives:

Understand what negotiations are all about.

Learn the range of negotiation approaches and their results based on your interactions.Slide12

Plan for a negotiation session

How to use communication techniques to avert potential conflicts. How to practice your general negotiation techniques.Slide13

Defining Negotiation

Negotiation is an attempted trade-off between getting what you want and getting along with people. Negotiation is a discussion between people, with the goal of reaching an agreement on issues, and separating the parties when neither party has the power to get its way.Slide14

The Basic Components

1. Preparation 2. Objectivity

3. Strategy

4. TechniqueSlide15

Preparation

Prepare for negotiation if you want to succeed. Slide16

Strategy

Plan a realistic course of action based on sound preparation and objective appraisal of resources.Slide17

Technique

Combine a wide range of skills; draw on experience and self-discipline. Slide18

Question on negotiation skills?Slide19

Objectivity

Assess your strengths, weaknesses, and goals.Slide20

Selling Skills

SELLING SKILLS:

Skills used during the communication with a customer to sell Product

SALES:

Process through which a salesman Show the appropriate benefits of His products to a customer Therefore buying happenSlide21

SALES PROCESS REQUIREMNT

1-product

2-salesman represents the company

3-customerSlide22

APPEARANCE

PERSONAL (CLEAN HAIR, NAIL, BEARD AND CLOTHS) SMILING; HEALTHY SMILING BREAK THE ICESlide23

The aim of Selling skills

to uncover Customer needs and how to satisfy these Needs