PPT-Chapter 7 Developing the Service Communication Strategy

Chapter Objectives Discuss the steps necessary to manage the firms service communication strategy effectively Understand the special challenges associated with developing service communications. The Competent Communicator. Chapter 4 . The competent communicator. Objectives:. Define competent communication. Describe the five communication acts. Provide examplesof speaking and listening for each of the five communication acts. Legal Knowledge Legal Research Writing Analysis Developing Strategy Oral Communication Problem - Solving Interviewing Client counseling Investigation, Factual Research Negotiation Other: Professionali of Service. Cheryl Burkhart-Kriesel. University of Nebraska-Lincoln Extension. MarketPlace. Conference. West Point, Nebraska. February 2013. Developing Service Standards . Developing Service Standards . COMMUNICATION:. ‘A process of creating and exchanging information between people that produces the required response of understanding.’. The communication Process:. The sender (individual or Group) sends a message to another in an encoded form, such as words, actions or a facial expression.. Learning Unit 1: Communication and the organisation. 10 Learning Unit Objectives (LUO); . 6 sessions; . Barker & . Angelopulo. 2013: 3-37; 75-76;. Test, assignment & exam. Mechanistic view. Interactional view. “When you innovate, . you’ve got to be prepared . for everyone telling you . you’re nuts.” . Larry Ellison, Founder Oracle Corporation. 2. http://www.achievement.org/autodoc/page/ell0bio-1 . “When you innovate, . you’ve got to be prepared . for everyone telling you . you’re nuts.” . Larry Ellison, Founder Oracle Corporation. 2. http://www.achievement.org/autodoc/page/ell0bio-1 . Chapter 14 Interviewing and Following Up So, you want to get your dream job? Let’s get started… Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 13, Overview. Communication is a battle between signal and noise/distortion. Chapter 1 . Summary. Information representation. Communication system block diagrams. Analog versus digital systems. Performance metrics. Ms. Gisa Fuatai Purcell. Head, LSE Division. International Telecommunication Union. In partnership with UNORHLLS. GSSD2013 28Oct – 1 Nov 2013, Nairobi. Order of Presentation. Brief on Information and Communication Technologies (ICTs). Tegwen Green. GSS Good Practice Team. “The UK Statistics Authority should develop a strategy for engaging all users of official statistics”. In our response we committed to… . “ . developing an engagement strategy and implementation plan with Heads of Profession (. Kunda C. Mwila, Managing Director, Just Click (Media & Communications Consultants). Table of Content. Introduction. Stakeholders Inception . Meeting. Strategic Goal and Pillars. Desk Review of . Session . 5:. Developing a strategy. Nicci Iacovou. Quality Learning and Development. Refreshing your management skills programme . Developing a strategy. Today’s session will be:. Interactive, outlining . Content. . Communication Strategy. Introduction. Communication Strategy. Communication Importance. Communication Objectives. Guiding Principles. WPII Stakeholders. Communication Development and Delivery.