LEADERSHIP Certification Program - Presentation

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LEADERSHIP Certification Program

L. evel 1. General Conference of Seventh-day Adventists Women’s Ministries Department. www.adventistwomensministries.org. General Conference of Seventh-day Adventists Women’s Ministries Department.

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LEADERSHIP Certification Program






Presentation on theme: "LEADERSHIP Certification Program"— Presentation transcript:

Slide1

LEADERSHIPCertification ProgramLevel 1

General Conference of Seventh-day Adventists Women’s Ministries Departmentwww.adventistwomensministries.orgSlide2

General Conference of Seventh-day Adventists Women’s Ministries Departmentwww.adventistwomensministries.orgSlide3

General Conference of Seventh-day Adventists Women’s Ministries Departmentwww.adventistwomensministries.orgSlide4

Communication andConflict ManagementLeadership Certification Program - Level 1

Written by

Daphne Jean ThomasSlide5

The ways we interact with fellow humans EYES

BODY

WORDS

FACE

VOICESlide6

We SEE things: not as they are but as

we are

The

Role

o

f

PerceptionSlide7

Listen well, so that the message sent and the message received are what you wantSlide8

Our Perception of Reality is Not Necessarily Reality Challenging the validity

of our perceptions Challenging the absoluteness

of our perceptions

Challenging the

current

accuracy

of our perceptionsSlide9

Take responsibility! Choose your responsesInterrupt reactive patternsDon’t react! Communicate!

Our behaviors can be:LOGICAL CONSIDERED MATURESlide10

Communication Styles  The DirectorThe Stabilizer

The Party Person

The Accountant Slide11

The Role of Empathy in CommunicationEmpathy is learning to listen with your head

and your heart.

Take seriously the other person’s

needs

and

concerns

.

V

alue

their right to their feelings and attitudes.

Their

privacy

,

values

and

experiences

Reserve judgment and blame. Slide12

Creating Empathy By What We DoBe aware of and respectful of any cultural differencesLook at the person and take an active interest in what she is sayingAsk relevant questions for clarificationUse

open body languageBe very aware of your facial expression Make

affirming

gestures

Use a

warm

vocal toneSlide13

Empathy Blockers!Domination:ThreateningOrderingCriticizingName Calling

ShoutingSlide14

Empathy Blockers!Manipulation:Withholding relevant informationInterrogatingPraising to manipulateSlide15

Disempowerment:Diagnosing motivesUntimely adviceChanging the topicEmpathy Blockers!Slide16

Denial:Refusing to address the issue Empathy Blockers!Slide17

7% VERBALWhat you said38% VOCALHow you said it 55% VISUALBody language/non verbal

The Communication ProcessSlide18

Much of what we communicate is unconscious2. Much of what we communicate is unintentional3. Much of what we communicate is

incongruent

We have to remember:Slide19

What we SAY and what we DO match.Communication is CONGRUENT when:Slide20

S T A RIn situations of crisis and potential conflict always remember:We need to:STOPTHINK

ANALYZERESPOND

Managing ConflictSlide21

AVOID Wait / SeeFORCE Win / LoseACCOMMODATE Lose / WinCOMPROMISE Lose / LoseCOLLABORATE Win / WinConflict Resolution StrategiesSlide22

1. Pray about the Problem Together2. Clarify the Issues. Focus on the Needs and Goals3.

Understand Each Other’s Perspective4. Break the Conflict into Small Steps

5

.

Give

and

Take

The Five Steps in Resolving Conflicts