Effective & Active Listening - PowerPoint Presentation

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Effective & Active Listening

Why is it important?

Florey

http://www.youtube.com/watch?v=DK4iU_CrwPM&feature=fvwp&NR=1

(Dilbert)

Hearing Listening

A

biological

process created when sound waves hit your ears.http://www.youtube.com/watch?v=IVJF6Ug7s2U&NR=1

Is an

active

process that includes:

Receiving

Interpreting

Evaluating

Responding

Poor Listening

Even a good listener recalls only

50%

of what they hear!That is only half!http://www.youtube.com/watch?v=bO-a-Yz4xA8(office scene)

Retention

Is the ability to recall and remember information.

It decreases about 20-25% after a few days.

Listening Means:

Listening means paying attention not only to the story, but

how

it is told, the use of language and voice, and how the other person uses body language.-- (remember our non-verbal discussions.)

Listeners

should ask themselves

:

Why am I listening?What is my purpose?What skills do I need to listen properly?

Effective Listening

When the message

sent

is the same message received.Effective CommunicationWhen the receiver understands the

ideas, thoughts and feelings we have shared with them just as we intended.

Steps to Effective Listening

Concentrate

– eye contact, focus on voice

Interpret - Giving meaning to what you heard. What does it mean?Feedback – respond by giving verbal and non verbal feedback to a speaker. Ask questions, offer comments. What does a blank stare tell the speaker?

Take a sheet of paper. Divide into 3 columns. Put SOCIAL, SCHOOL and HOME at the top of

each column

In EACH column write

down all the listening skills you use when you listen in those situations.Circle the skills you do NOT have in each column. Ask yourself, why are they different? What makes the difference? Is the result different?Self-Assessment Activity

Eye ContactFocus – concentrate on their voice

Paraphrase – Summarize what he/she said. So,…

Reflect – Say what you think the person is feeling

Connections – connect info to what you already knowPatience – don’t interruptBody Language – positive, openEmpathize – understandingFeedback – ask questions, thankshttps://www.youtube.com/watch?v=m6-4-XIHsxoActive Listening Skills

Types of Listening

Comprehensive Listening

- listening to learn/understand information such as facts, explanations, directions or news.https://www.youtube.com/watch?v=J_gSWTQKE-0(Who’s on 1st?)

Critical Listening

- to analyze, evaluate or judge a message containing opinions, points of view and attempts at persuasion and then making a decision based on your analysis.

Look for meaning in the words and vocal

nonverbals.

Empathetic Listening

- listening to support others emotionally, not to judge.

Appreciative Listening

-

listening for enjoyment. Movie, concert…

Barriers to Effective Listening

External distractions – noise, window…

Internal distractions – day dreaming, hunger…

Rehearsing - Your desire to talkFiltering – pseudo listeningJudging -Personal biasJargon (there are many others)http://www.youtube.com/watch?v=LmOKwjgYcG4(jargon)

1. What should good receivers ask themselves when entering a listening situation?

2. Listening is a three step process. Explain each step.

a.

b.c.3. List the goals for each type of listening: Appreciative: Comprehensive: Critical: Therapeutic: 4. List examples of Listening Barriers: Mental Barriers:

Physical Barriers:

Other:

5. What is the difference between listening & hearing?

Learning Check

https://www.youtube.com/watch?v=Ahg6qcgoay4

Compare to Listening vs. Hearing

Awareness Test

Create, Show, Apply:

Effective Listening Project

- See my website for assignment -

Show me: You understand the 4 basic types of listening situations and the listening goals of those scenarios.You understand what active listening looks like.You understand what ineffective (pseudo listening or simply hearing) looks like.