1 Tom Gezo PMI HVC PDD 2012 Leadership in a MultiCultural Environment Leaders amp Leadership Cultural influences Challenges for the PM Leadership Styles Building amp Leading your team ID: 811247
Download The PPT/PDF document "Leadership in a Multicultural Environmen..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Leadership in a Multicultural Environment
1
Tom Gezo
PMI HVC PDD 2012
Slide2Leadership in a MultiCultural
EnvironmentLeaders & Leadership
Cultural influences
Challenges for the PM
Leadership StylesBuilding & Leading your teamA few simple thingsHelpful tools and references
2
Slide3Objectives
Get you thinking about culture and it’s impact on leadership.Provide a model for cultural influences.Illustrate how cultural profiles effect leadership and team building.
Provide some practical tips to help you lead your multicultural team.
3
Slide4Leaders
4
A person who rules, guides, or inspires
others
Were these leaders uniquely qualified for their cultures and times?
Slide5Leadership in a MultiCultural
EnvironmentThink about a leader from any time period in your life, either personal or professional, who truly inspired you to accomplish something.
What was it about what that person did or who that person was that inspired you to take action?
5
Slide6Characteristics of a Leader
Innovative
Focuses on people
Inspires trust Keeps their eyes
on the horizon
Challenges
the status quo
Asks
what and
why
Knows what to do
Does
the right thing
Leadership in a
MultiCultural
Environment
Slide7Putting things into perspective
I’m
not Mahatma Gandhi………
……
But I need to successfully lead my project team!As a PM, what do I need to know about Culture?
Develop an understanding of cultural preferences and predispositionsThere are many models and resources which provide insight
Caveat: Models
are based on broad cultural generalizations
Your team is made up of individuals
who may not be the norm
Culture is not necessarily determined by country of residence
7
Slide8Basis for Cultural “Identity”
History
US Legacy of “pioneers”
Argentina
culturally similar to Europe due to immigrationGeographyRussia is a vast, continental space that is unprotected by mountains and rivers.
The U.S has more miles of navigable, inland waterways than the rest of the world combined and
is protected
by oceans and the Canadian Arctic
.
Religion
France is approximately 65% Roman Catholic
In Japan, estimates of Buddhists is as high as 84-96%
Social
Structure
Upper class, middle class, lower class in Western societies
Nobility, peasants in feudal societies
Caste systems
FamilyPatrilineal vs. Matrilineal
Importance of family unitExtent of “kinship”
How do you make sense of it all?
8
Slide9Cultural GPS
Model
developed by G.
Hofstede of IBM based on surveys across IBM Subsidiaries (1967 – 1973)
Power distance index (PDI)How readily do different cultures accept inequality/hierarchy
Individualism
(IDV) vs. collectivism
Importance of the individual: “I” vs. “We”
Uncertainty avoidance index
(UAI):
How do different cultures deal with ambiguity
Masculinity
(MAS), vs. femininity:
What is the cultural balance between c
ompetitiveness
, materialism, and power
vs. relationships and quality of lifeLong term orientation (LTO), vs. short term orientation:
Do different cultures exhibit long term values oriented towards rewards, including persistence, saving and capacity for
adaptation vs. steadiness, respect for tradition,
and quick results9
Cultural GPS Lite, ITIM Internationalhttp://geert-hofstede.com/
Slide10Cultural GPS
10
Slide11Cultural GPS
11
Slide12Cultural GPS Profiles
12
Americas
PDI: Inequality minimized
IDV: “I”
MAS: Need to excel
UAI: Relaxed, emotions not shown
LTO: Traditional/Quick results
PDI: Inequality accepted
IDV: “We”
MAS: Quality of life
UAI: Stressed, shows emotions
LTO: Pragmatic/
Perserverance
Slide13Cultural GPS Profiles
13
Europe
PDI: Inequality minimized
IDV: “I”
MAS: Need to Excel
UAI:
Stressed, shows emotions
LTO:
Traditional/Quick results
PDI: Inequality accepted
IDV: “I”
MAS: Quality of Life
UAI:
Stressed, shows emotions
LTO:
Traditional/Quick results
Slide14Cultural GPS Profiles
14
Asia
PDI: Inequality accepted (marginal)
IDV: “We”
MAS: Need to Excel
UAI:
Stressed, shows
emotions
- Inner urge to work hard, need for agreement
LTO:
Pragmatic/
Perserverance
PDI: Inequality accepted
IDV: “We”
MAS: Need to Excel (marginal)
- More balanced with quality of life
UAI:
Relaxed, emotions not shown
LTO: Pragmatic/Perserverance
Slide15Putting information to work
What are the challenges that
you’ll face
leading your multi-cultural team?
Leadership StyleBuilding and leading your team
How will a cultural reference point help?
15
Slide16Leadership Styles
Leadership style is the manner and approach of providing direction, implementing plans, and motivating people. A study by Kurt
Lewin
(1939) identified different styles of leadership.
Authoritarian or autocratic Participative or democratic Delegative or Free Reign Good leaders use all three styles based on situation, with one of them normally dominantCulture can predispose you to certain leadership styles………as well as acceptance of leadership styles
Slide17Leadership Styles
Authoritarian (autocratic)I want you to. . .
Good for emergencies
Participative (democratic)
Let's work together to solve this. . .Best for team buildingDelegative (free reign)You’re responsible for . . . Best when you have an experienced team in which you have trust and confidence
17
Slide18Leadership Styles & Culture
18
Hierarchical
High PDI
Collective
Low IDV, PDI
Individualistic
High IDV
Slide19Building and Leading your team
Establishing the team (IDV)Hi:
“I” vs. “We”
Private Opinions
Lo:Good team playersRelationships have priority over tasks Authority (PDI)Hi: Inequality acceptedHierarchy neededSuperiors inaccessible
Revolutionary changeLo:Equality expected
Superiors accessible
Evolutionary change
19
Slide20Building and Leading your team
Setting Goals (MAS)Hi:
Performance ambition, need to excel
Live to work
Lo: Quality of Life Work to liveRewards (MAS)Hi:Big and Fast are beautifulLo:Small and slow are beautiful
20
Slide21Building and Leading your team
Work Ethic (LTO)Hi:
Pragmatic
Perseverance
Lo:Traditional approachNeed for Quick resultsDealing with Uncertainty (UAI)Hi:Need laws and rulesShows emotionsConflict threatening
Lo:Comfortable working things outFlexibleEmotions not shown
Conflict and competition OK
21
Slide22A few simple things
Be sensitive
Cultural norms
Time
of dayHolidays Be inquisitiveLearn about your team’s culturesShare yours….Be FlexibleYou may have to disturb your sleep
Be appreciativeMerci bien, Domo
Aregato
, Gracias, Grazie
mille
22
Slide23Practically speaking…..
Using a few words go a long way
Hello, good bye, thanks
Know the “Magic Words”
I have a problem and I need your helpSay it again Sam….Say it differently, not louderKeep it simple.Avoid slang and colloquialismsWrite it downNon-native speakers are better with the written word
Send notes ahead of meeting to guide discussionIM or e-mail may be more effective than conference calls
23
Slide24Books:Kiss, Bow or Shake Hands; T. Morrison
French or Foe; P. PlattThere’s an app for that:Cultural GPSIBE: International Business Etiquette
On the web
CIA World Fact Book
https://www.cia.gov/library/publications/the-world-factbook/http://kissbowshakehands.com/Revenge of Geography; R. D. Kaplan or summary at WSJ Archive
24
Tools and References