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Embracing Conflict: aka – Embracing Conflict: aka –

Embracing Conflict: aka – - PowerPoint Presentation

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Embracing Conflict: aka – - PPT Presentation

dealing with it Welcome to our October 31 2017 WITC Leadership Development Webinar Todays Agenda 1131 1135 am The basics of conflict resolution and confrontation skills 1136 1142 am Dont fear conflict embrace it ID: 685004

change conflict supervisor workplace conflict change workplace supervisor conflicts interpersonal lead harassment sources employee resources relationships stress company embrace management witc don

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Slide1

Embracing Conflict: aka – dealing with it.

Welcome to our October 31, 2017 WITC Leadership Development WebinarSlide2

Today’s Agenda…..11:31 – 11:35 am The basics of conflict resolution and confrontation skills.

11:36 – 11:42 am Don’t fear conflict; embrace it.

11:42 – 11:50 am Checklist to help us embrace the conflict process.

11:51 – 12:00 pm Discussion and

conversation

Our WITC 30-minute webinar series shares quick thoughts and ideas on relevant Management, Leadership, Supervision, and Human Resource topics in our everyday work world.

peter.ptacek@witc.eduSlide3

Conflict in the workplace…..

There are a

several categories

of workplace conflict including interpersonal, organizational, change related, and external factors.

Interpersonal - Interpersonal

conflict is the most apparent form of conflict for workplace participants

.

Organizational

-

 Those relating to hierarchy and the inability to resolve conflicting interests are quite predominant in most workplaces

Trends/Change

-

The modern workplace has significant levels of stress and conflict related to change-management and

reorganizing.

Technological change can cause conflict, as can changing work methodologies.

External

Factors – Economic pressures, changing markets, competition, etc.

Reference: http://www.mediate.com/articles/donaisB2.cfmSlide4

8 sources of conflict to consider

1. Change

Implementation

of new technology can lead to stressful change.

Workers

who don't

adapt well to change can become overly stressed, which increases the likelihood of conflict in the workplace.

 

2. Interpersonal

Relationships

When different personalities come together in a workplace, there is always the possibility they won't mesh. Office gossip and rumors can also serve as a catalyst for deterioration of co-worker relationships

.

3.

Supervisor

vs. Employee

Just as co-worker personalities may not mesh, a supervisor and employee can also experience conflict. A supervisor who is seen as overbearing or unfair can rub an employee the wrong way, which makes the working relationship more difficult.

 Slide5

8 sources of conflict to consider – continued

4. External

Changes

When the economy slides into a recession or a new competitor swoops in and steals some of a company's market share, it can create tension within the company. This stress can lead to conflict

between

employees and even between upper levels of management

.

5. Poor Communication

Companies or supervisors that don't communicate effectively can create

conflict

. For example, a supervisor who gives unclear instructions to

employees

can cause confusion as to who is supposed to do what, which

can

lead to conflict.

6. Subpar

Performance

When a worker in a department is not "pulling his weight," it can lead to

conflict within the department, perhaps even escalating into a confrontational situation. A supervisor who fails to acknowledge or address the situation can add fuel to the fire.Slide6

8 sources of conflict to consider – continued

7.

Harassment

Harassment in the workplace can take many forms, such as sexual or

racial

harassment or even the hazing of a new employee. Companies that

don't

have strong harassment policies in place are in effect encouraging

the

behavior, which can result in conflict.

8.

Limited

Resources

Companies that are looking to cut costs may scale back on resources

such

as office equipment, access to a company vehicle or the spending

limit

on expense accounts. Employees may feel they are competing

against

each other for resources, which can create friction in the

workplace

.Slide7

Don’t fear conflict; embrace it – it’s your job!

Conflict is generally not the issue – not managing the conflict is generally the culprit!

T

he

source of most

conflicts

is a

lack of communication

?

Conflicts arise for many reasons:

competitive tensions, jealousy, ego, stress, personality clashes, workload pressures, just someone having a bad day etc. 

Communications……

Emotions……Slide8

Things to consider when Handling Conflicts…..

Define acceptable behavior.

Hit conflict head on.

Understand the “What’s in it for me?” Factor.

The importance factor!

Viewing conflict as an opportunity.Slide9

A Coaching Checklist ……Make sure that good relationships are a priority

.

Separate people from problems.

 

Listen carefully to different interests.

 

Listen first, talk second.

 

Set out the "facts."

 

Explore options together.

 Slide10

Wrapping up our conversation….Four types of conflicts

Many sources of conflicts

Consider embracing conflict processes

Things to consider when handling conflicts

Coaching the conflict process.