By 2006 80 million aging baby boomers totaled onethird of the nations population in the next decade or so they will retire The growth rate of the US labor force declined from 25 per year in 1965 to 0 in the ID: 189558
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Slide1
Generational CommunicationSlide2
By 2006, 80 million aging baby boomers totaled one-third of the nations population – in the next decade or so they will retire
The
growth rate of the US labor force declined from 2.5% per year in 1965 to 0% in the 1990’sFrom 2010 to 2030, the portion of the U.S. population over age 65 will grow four times as much as it did in the last 80 yearsThere will be a 30% shortfall of younger workers, a shortfall that will persist for 40 years
The Changing WorkplaceSlide3
Identify
four generations in the workplace, and define them by experiences and events
.Identify the values system of each generation and how those value affect motivation and behavior in the workplaceDevelop an understanding of how different generations communicate and how it affect relationships in the workplace.Determine how your approach may need to change when coaching, managing and leading employees of different
generations
Appreciate and gain respect for what is important to each generation
OverviewSlide4
The events and conditions each of us experience during our formative years help define who we are and how we view the world.
The generation we grow up in is just
one of the influences on adult behavior: gender, race, religion will also influence our behaviorCaution : Not all generalizations apply – We are all individuals
Generations at WorkSlide5
Changing demographics
Better
understanding of it’s impact in the workplaceIncrease the personal competency in communication and management Promote teamworkWhy Learn About The Generations?Slide6
May
impact turnover rates
May impact tangible costs (i.e. recruiting, hiring, training, retention)May impact intangible costs (i.e. morale)May impact grievances and complaintsMay impact perceptions of fairness and equalityWhen Generations Fail To CommunicateSlide7
Traditionalists, Veterans Born Prior to 1946
Baby Boomers Born 1946-1964
Generation X, Gen-Xers Born 1965-1980Nexters/Millennials
Born 1981-2002
GenerationsSlide8
Great Depression
New Deal
WW IIKorean WarAtomic Bomb
Traditionalists
Events & Experiences
Born Prior to 1946Slide9
Grew
up during wartime, shortages and sense of lack
FrugalHard WorkDedication & SacrificeHonor / Respect for RulesDuty before fun
Traditionalists
ValuesSlide10
Other Traditionalists
Conservative somewhat dressy clothing
Neatly trimmed hair
Memories
of Marx Brothers, Sinatra, Big Bands, Big Cars
TV included Ed Sullivan, Bonanza, Father Knows Best
Heroes
include FDR, Superman, Babe Ruth,
Dimaggio
, Patton, MacArthur
Memorabilia include Juke Boxes, Blondie, Lone Ranger, Charlie McCarthySlide11
Civil Rights
Space Travel
Cold WarSexual RevolutionAssassinations
Baby Boomers
Events & ExperiencesSlide12
Optimism
Team
OrientationLoyalWorkaholicsLike relationships in the workplaceInterested in health and wellnessOpen minded
Baby Boomer
ValuesSlide13
Other Baby Boomer
May wear designer glasses, whatever is trendy
Longer Hair
Designer
Suits
Memories of Smothers Brothers, Beatles, Lassie, Drive In, Mickey Mouse Club
TV includes Laugh In, Westerns, Lassie, Mod Squad, Carson, MASH, Sunday Night Disney
Heroes
include John and Jackie Kennedy, MLK, John Glenn, John Lennon,
Gandi
Memorabilia includes fallout shelters, TV dinners, Hula Hoops, Peace Sign, Poodle Skirts, Slide14
Fall of Berlin
Wall
Women’s LiberationWatergateLatchkey KidsEnergy CrisisDesert Storm
Generation X
Events & ExperiencesSlide15
Self Reliance/Autonomy
Diversity
Tech SavvyFun & Informality
Pragmatism
Generation X
ValuesSlide16
Other Generational
X’ers
May wear functional clothing, have tattoos, any style hair, naval or nose rings
Memories of Tonya Harding, Snoop Doggy Dog, Beavis & Butthead, Video Games
TV includes SNL, Friends, 90210, Cosby,
Heroes
include Michael Jordan, Ron Reagan, Magic Johnson
Memorabilia include Brady Bunch, Pet Rocks, Platform shoes, ET, The Simpsons, Sesame Street, Cabbage Patch DollsSlide17
Oklahoma City
School Shootings
TechnologyClinton/LewinskyConservative Values
9/11
Nexters
/
Millennials
/Gen
Y
Events & ExperiencesSlide18
Optimistic
Civic Duty
PoliticalConfidentGoal Setting is PriorityRespect for Diversity
Social
Nexter/Millennials
/Gen Y
ValuesSlide19
Fastest growing segment of the workforce
High expectations of self and employers
Looking for job securityLikely to change careersImportant to periodically update skillsSeeking employers that focus on development and trainingFocus on work-life balanceChanges management styles
Nexters
/
Millenials
/Gen
Y
In WorkplaceSlide20
Other
Nexter
/Millennials
May wear Retro Clothing, Spiked , bleached or “in style” hair, Body Piercing
Cell phones, IPODs
Memories of Goo-Goo Dolls, Trench coat Mafia, 9-11
TV includes Dawson Creek, The WB,
Malcom
in the Middle, Who wants to be a Millionaire, That 70’s Show
Heroes
include NYPD/NYFD,
Parents,
Mother Theresa, Bill Gates, Mia Hamm, Tiger Woods
Memorabilia include, Barney, Teenage Mutant Turtles, American Girl Dolls, Spice Girls, X-Games, Oprah, RosieSlide21
Generations in the WorkforceSlide22
Traditionalists
Baby Boomers
Generation X
Generation Y
Work Ethic and Values
Hard work
Respect authority
Sacrifice
Duty before fun
Adhere to rules
Workaholics
Work efficiently
Crusading causes
Personal fulfillment
Desire quality
Question authority
Eliminate the task
Self-reliance
Want structure and direction
Skeptical
What’s next
Multitasking
Tenacity
Entrepreneurial
Tolerant
Goal oriented
Work is…..
An obligation
An exciting adventure
A difficult challenge
A contract
A means to an end
Fulfillment
Leadership style
Directive
Command-and-control
Consensual
Collegial
Everyone is the same Challenges others Asks why
*TBD
Interactive style
Individual
Team player
Loves meetings
Entrepreneur
Participative
Workplace CharacteristicsSlide23
Workplace Characteristics (Cont.)
Traditionalists
Baby Boomers
Generation X
Generation Y
Communications
Formal
Memo
In person
Direct
Immediate
E-mail
Voice mail
Feedback and Rewards
No news is good news
Satisfaction in a job well done
Don’t appreciate it
Money
Title recognition
Sorry to interrupt, but how am I doing?
Freedom is the best reward
Whenever I want it, at the push of a button
Meaningful work
Messages that Motivate
Your experience is respected
You are valued
You are needed
Do it your way
Forget the rules
You will work with other bright, creative people
Work and Family Life
Ne’er the twain shall meet
No balance
Work to live
Balance
BalanceSlide24
Formal rather than informal
Face to face, not text or email
Honor the chain of commandOffer them job securityTraditional recognition; plaques, photosMessages“Your experience is respected here”“Loyalty is valued and rewarded”
Workplace & communication strategies to use with
TraditionalistsSlide25
State objectives and desired results of the team
Choose face-to-face conversations
Give them your full attentionLove pep talksRecognition with wide public profile like a company newsletterMessages“You are valued”“Your contributions are important to our success”
Workplace & communication strategies for communicating with
Baby BoomersSlide26
Get
to the point
Use e-mailTell them what needs to be done, not howGive them multiple task, let them prioritizeLighten upRegular, honest feedbackInformal recognition, such as a day off
Messages
“Do it your way”“We are not very corporate here”
Workplace and communication strategies for communicating with
Generation XSlide27
Provide continuous opportunity for learning and building skills
Know their goals, and show them how they fit in the big picture
Challenge themAsk them their opinionFind them a mentorBe more of a coach, less bossCommunicate informally through email and hallway conversationsMessages“Your boss is in his/her sixties”
“You and your co-workers can help turn this company around”
Workplace and communication strategies for communicating with
Nexters
/
Millenials
/Gen YSlide28
Be
aware of the
differences, embrace themAppreciate the strengths, draw on themRecognize the contributions and intricacies of allBridging The GapSlide29
Information
flows in all directions in a learning organization. The most successful leaders find a way to let every generation be heard. They recognize that no one has all the answers. This appreciation of diversity allows each group to contribute and be a part of the growth of an organization.
Valuing Differences