PPT-Analytics and the Customer Experience

Larry Mosiman June 18 2009 Analytics and the Customer Experience Context Communication and the customer experience What it takes to be successful Where can this approach be used Examples. Throughout the customer lifecycle across all channels and devices Oracle helps you break down organizational barriers so you can connect engagements build advocacy and grow revenue Customers Control Business Must Respond Today your customers have f ALESIMO MWANGA. KOMALIN CHETTY. A Proliferation of Data. The Proliferation of Data. The basic idea behind BIG DATA is that everything we do leaves a trace (or data), which we and other can use and analyse.. Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Ran customer experience programs at Best Buy and UnitedHealth Group. T. elco 2030 workshop. Samena CMO Day 2nd Chapter. Erik . Almqvist. , Adam Gibbs, . Fran Gonzalez, Edwin Grummitt, . Nirnay . Mangilal, Carlos Pinto, . Gergana . Rangelova, Sean Rivett, Filippo . Vigano. in implementing a risk based approach. Banking Compliance Symposium (Sri Lanka) . Aug 2016. Necessary Features. Rule Builder. Profiling & Peer Analytics . Rule Library. Rule Simulations. Analytical Tools. is the use of:. data, . information technology, . statistical analysis, . quantitative methods, and . mathematical or computer-based models . to help managers gain improved insight about their business operations and . is the use of:. data, . information technology, . statistical analysis, . quantitative methods, and . mathematical or computer-based models . to help managers gain improved insight about their business operations and . 3. RAPID DELIVERY CAPABILITY. Engineer. Digital platforms, modern delivery methods and tools enable the scaled delivery of customer services and experiences using IT and networks. . . CUstomer EXPERIENCE. in implementing a risk based approach. Banking Compliance Symposium (Sri Lanka) . Aug 2016. Necessary Features. Rule Builder. Profiling & Peer Analytics . Rule Library. Rule Simulations. Analytical Tools. Service. How Leaders Shape Culture. U.S. Cellular® . Leadership Journey. Jay Ellison. The Challenge. Regional Wireless Carrier against growing national players. Lack of go-to-market strategy in rapidly evolving industry. Introduction to Customer Experience Management (CEM) and Net Promoter Scores (NPS ) Melissa Harris, MBA CEO, Telecom Training Corporation CANTO Sales, Marketing and Customer Care Forum August 4-5, 2016 U.S. Department of Education. Federal Student Aid. Customer Experience Office. July . 2015. Federal Student Aid. . Customer Experience Journey. Agenda. 2. Overview of Federal Student Aid. Customer Experience Organization. PAYE Real - Time Risk and complex rules into Revenue’s core processing systems to combat fraud and misuse Background to the PAYE System • Designed to minimise the compliance burden on the 2.2 mi You Only Need OneAn Omni-channel app for Lifestyle Banking needs2State Bank of India is among the largest retail banks in the world1 Largest Bank in India Balance Sheet Size Branches423Mn customer ba