Prepared For Montana State University January 2012 Suzanne McCorkle PhD What happens when conflicts are not managed well To the work group To the individual Causes of Conflict ID: 209884
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Managing Conflict & Strengthening Work RelationshipsPrepared ForMontana State UniversityJanuary 2012
Suzanne McCorkle, Ph.D.Slide2
What happens when conflicts are not managed well? To the work group???
To the individual
?
?
?Slide3
Causes of Conflict
Emotions
Style
Information
Relationships
Substance
ValuesSlide4
Information Conflicts
About data
Misinformation
Having different information
Which data to use
Not having enough information
Withholding informationSlide5
Emotion conflicts
About feelings, ego, self-esteem, feelings of entitlement
Arise when other conflicts get too ripe
Lead to exceptionally narrow thinking
Emotions short-circuit the ability to reason and to listenSlide6
Valueconflicts
About deeply rooted beliefs and feelings
Religion, politics, work ethics
In some ways, easiest to manage in work contextSlide7
About who we are to each otherBoss/subordinate, working relationshipsWho has what authority?Are we friends?Can co-workers, students/professors have deep relationships?Do we have the same goals about our relationship?
Relationship conflictsSlide8
Substance conflicts
About real or perceived scarce resources
Money, time, space, equipment ….
Amenable to regular problem solving once the issue is isolatedSlide9
About how to do things, how to communicate, which way to act is bestCommon with strong personalitiesFrequent cause of annoyancesCauses conflict when style difference is seen as obstruction
Style
conflictsSlide10
Quick ChatWhat about other people’s communication really irritates you?Slide11
When styles clash, conflict often results.Slide12
Common Style DifferencesMeeting management styleSingle-taskers vs. multi-taskersVerbal conversational styleDialectRapport vs. Report
Pause Gap
Personality style
Conflict style
Escalators/Fractionators
General Conflict Style
Cultural styleSlide13
Collaborators Competitors Avoiders
What’s Your Conflict Style?Slide14
What are the Problems with Relying on One Style?????Slide15
What is the First Response to Types of Conflict?InformationEmotionSubstantiveValuesRelationshipStyleSlide16
Check Perception DifferencesPerceptionis not objectiveSlide17
What do you see?Slide18
In Stress or Conflict…..People revert to their basic style.Make Self-Serving evaluations.
“
I
am thoughtful;
you take all day
and can’t make a decision.”Slide19
Recognizing Perception Differences is a SkillSlide20
Perception Differences Cause Misunderstandings: Make Negotiation Harder
Moral =Slide21
Quick Quiz: What’s Your Decision-Making Preference?
Long Term
Short
Term
Fact Gut
By the Book
Just Do It
Slow
FastSlide22
What’s Your Work Preference? Social
Task-Oriented
Agenda Free-form Agreeable Argumentative
Critical
CreativeSlide23
Mark Your Style of Expression Loud Soft-spoken Passionate Controlled
Confront
Indirect
Say What You Think Concern for
Other’s
Feelings
Slide24
Go back and mark the style of your boss (or a co-worker). Are there style differences? If unrecognized, do these differences make negotiation harder?Slide25
Quick ChatDo you have a significant style difference with a boss or co-worker?What can you do (mentally or in discussion with the other) to prevent the style difference from hindering work happiness, productivity, or making negotiations more difficult?Slide26
Smart Negotiation #2: Always Work From Interests
26
Positions
and demands are on the Surface
Interests
or needs lurk under the waterline
Working at the “position” level is inefficient and may
harm relationships.Slide27
Conflict itself is normal.It is what we choose to do during conflict that leads to beneficial or harmful results. Slide28
Apply McCorle’s Three Laws of Humane Responses to People ProblemsSlide29
The First Law: Save YourselfSlide30
The Second Law Give the Other Person Every ChancePhoto by MichaelMarcolSlide31
The Third Law Care About the Future More than The PastSlide32Slide33
For Further General Reading Personal Conflict Management: Theory and Practice (textbook)Edition: 1stAuthors
:
McCorkle, Suzanne
;
Reese, Melanie J.ISBN10:
0205499880
ISBN13
:
9780205499885
Format
: Paperback
Pub. Date: 1/1/2010
Publisher: Allyn & Bacon
Available at your personal favorite on-line book purchasing site.