3 Keys To Better Stakeholder Management

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Dave Wakeman, PMP . Principal. Wakeman Consulting Group. What We Are Discussing. Stakeholders And How To Communicate With Them. Stakeholder: Any Person, Organization, Or Business That Has A Concern In Your Project…Either Internal Or External. ID: 730868 Download Presentation

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3 Keys To Better Stakeholder Management




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Presentations text content in 3 Keys To Better Stakeholder Management

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3 Keys To Better Stakeholder Management

Dave Wakeman, PMP

Principal

Wakeman Consulting Group

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What We Are Discussing

Stakeholders And How To Communicate With Them

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Stakeholder: Any Person, Organization, Or Business That Has A Concern In Your Project…Either Internal Or External

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Depending On The Scope Of Your Project: You Can Have A World Of Stakeholders Or Only A Few

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Communicating With Your Stakeholders

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2 Key Points

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#1. Never Take A One Size Fits All Approach To Your Stakeholder Engagements

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#2. You Will Need To Communicate With Your Stakeholders In A Manner That Makes It Likely They Will Receive And Understand The Information

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Why Is Stakeholder Management Important?

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Stakeholders Can Have A Tremendous Effect On Your Project

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Both Positive And Negative

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When Things Are Good: You Can Gain Tremendous Advantages In Seeing Your Project Successfully Completed.

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When Things Go Wrong, The Entire Project Can Go Off The Tracks

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How Do We Effectively Manage This Communication Process?

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A 3 Step Plan

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Step #1: Analyze And Plan

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Step #2: Put Your Plan To Work And Adjust It As You Go

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Step #3: Review, Revise, And Take Your Best Practices With You

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Step #1:

Identify And Plan

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The 5 W’s

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1. Who Is A Stakeholder?

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2. What Is The Stakeholders Investment In This Project?

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3. Why Is This Stakeholder Important?

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4. Where Do I Have The Best Chance Of Reaching This Stakeholder?

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5. When Should I Talk To This Stakeholder?

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Bonus…

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How?

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How Do I Make Sure I Am Spending My Time In The Best Manner?

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You Need To Plan

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3 Keys To Your Stakeholder Plan

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#1. Prioritize Your Stakeholders

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#2. Schedule Your Communications

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#3. Review, Revise, And Record Your Best Practices

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Step #2: Implement

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This Is Where The Rubber Meets The Road

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Go Back To Your Priorities

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At Every Step Of The Process You Want To Prioritize Talking To The Important Stakeholders And The Important Information That Will Help You Ensure That The Project Is A Success

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Think Of Your Stakeholder Communications Like Customer Service

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Focus On 2 Areas

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Good Stewardship

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This Means Your Project Focuses On 3 Key Concepts

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#1. Competence

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#2. Integrity

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#3. Performance

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Strategic Listening

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Reaching Your Stakeholders

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2 Ways Of Communicating

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Personal Or Mass Communications

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Step #3: Review, Revise, And Retain Best Practices

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Review Your Results

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Revise Your Plan

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Retain Your Best Practices

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To Say It Another Way…Do More Of What Works And Less Of What Doesn’t

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Let’s Review

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3 Keys To Better Stakeholder Management

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#1. Analyze And Plan

#2. Implement Your Plan

#3. Review, Reuse, And Retain Best Practices

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Put This To Work

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#1. Know Your Stakeholders

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Take A Little Time To Review Your Projects And Identify Your Stakeholders

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Spend Extra Time On Identifying The Stakeholders That Can Give Your Project A Boost

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#2. Open Up Your Communications

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This Means Keep Your Stakeholders Engaged.

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#3. Review And Reflect

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Look At What Has Worked And What Hasn't Worked.

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Look At The Mistakes As Learning Opportunities.

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Don’t Worry…The More You Communicate With Your Stakeholders, The Easier It Gets.

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Keep In Touch

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Dave Wakeman, PMP

Wakeman Consulting Group

Email:

dave@davewakeman.com

Twitter: @

davidwakeman

Website:

http://www.davewakeman.com

Check Out The Voices of Project Management On The PMI Website

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Services

Project Management

Strategy

Marketing/Sales Training

Process Improvement

Team Building

Workshops

Customer Service

Meeting Facilitation

Product & Service Launches

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Organizations We’ve Partnered With

American Express

Department of Commerce

AFL-CIO

AFSCME

Yahoo!

Google

Simpson, Thacher, & Bartlett

VIP Desk

Nike

Radio City Music Hall

Madison Square Garden

New York Jets

Microsoft

Amazon


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