Dave Wakeman PMP Principal Wakeman Consulting Group What We Are Discussing Stakeholders And How To Communicate With Them Stakeholder Any Person Organization Or Business That Has A Concern In Your ProjectEither Internal Or External ID: 730868
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3 Keys To Better Stakeholder Management
Dave Wakeman, PMP
Principal
Wakeman Consulting GroupSlide2
What We Are Discussing
Stakeholders And How To Communicate With ThemSlide3
Stakeholder: Any Person, Organization, Or Business That Has A Concern In Your Project…Either Internal Or ExternalSlide4
Depending On The Scope Of Your Project: You Can Have A World Of Stakeholders Or Only A FewSlide5
Communicating With Your StakeholdersSlide6
2 Key PointsSlide7
#1. Never Take A One Size Fits All Approach To Your Stakeholder EngagementsSlide8
#2. You Will Need To Communicate With Your Stakeholders In A Manner That Makes It Likely They Will Receive And Understand The InformationSlide9
Why Is Stakeholder Management Important?Slide10
Stakeholders Can Have A Tremendous Effect On Your ProjectSlide11
Both Positive And NegativeSlide12
When Things Are Good: You Can Gain Tremendous Advantages In Seeing Your Project Successfully Completed.Slide13
When Things Go Wrong, The Entire Project Can Go Off The TracksSlide14
How Do We Effectively Manage This Communication Process?Slide15
A 3 Step PlanSlide16
Step #1: Analyze And PlanSlide17
Step #2: Put Your Plan To Work And Adjust It As You GoSlide18
Step #3: Review, Revise, And Take Your Best Practices With YouSlide19
Step #1:
Identify And PlanSlide20
The 5 W’sSlide21
1. Who Is A Stakeholder?Slide22
2. What Is The Stakeholders Investment In This Project?Slide23
3. Why Is This Stakeholder Important?Slide24
4. Where Do I Have The Best Chance Of Reaching This Stakeholder?Slide25
5. When Should I Talk To This Stakeholder?Slide26
Bonus…Slide27
How?Slide28
How Do I Make Sure I Am Spending My Time In The Best Manner?Slide29
You Need To PlanSlide30
3 Keys To Your Stakeholder PlanSlide31
#1. Prioritize Your StakeholdersSlide32
#2. Schedule Your CommunicationsSlide33
#3. Review, Revise, And Record Your Best PracticesSlide34
Step #2: Implement Slide35
This Is Where The Rubber Meets The RoadSlide36
Go Back To Your PrioritiesSlide37
At Every Step Of The Process You Want To Prioritize Talking To The Important Stakeholders And The Important Information That Will Help You Ensure That The Project Is A SuccessSlide38
Think Of Your Stakeholder Communications Like Customer ServiceSlide39
Focus On 2 AreasSlide40
Good StewardshipSlide41
This Means Your Project Focuses On 3 Key ConceptsSlide42
#1. CompetenceSlide43
#2. IntegritySlide44
#3. PerformanceSlide45
Strategic ListeningSlide46
Reaching Your StakeholdersSlide47
2 Ways Of CommunicatingSlide48
Personal Or Mass CommunicationsSlide49
Step #3: Review, Revise, And Retain Best PracticesSlide50
Review Your ResultsSlide51
Revise Your PlanSlide52
Retain Your Best PracticesSlide53
To Say It Another Way…Do More Of What Works And Less Of What Doesn’tSlide54
Let’s ReviewSlide55
3 Keys To Better Stakeholder Management Slide56
#1. Analyze And Plan
#2. Implement Your Plan
#3. Review, Reuse, And Retain Best PracticesSlide57
Put This To WorkSlide58
#1. Know Your StakeholdersSlide59
Take A Little Time To Review Your Projects And Identify Your StakeholdersSlide60
Spend Extra Time On Identifying The Stakeholders That Can Give Your Project A BoostSlide61
#2. Open Up Your CommunicationsSlide62
This Means Keep Your Stakeholders Engaged. Slide63
#3. Review And ReflectSlide64
Look At What Has Worked And What Hasn't Worked.Slide65
Look At The Mistakes As Learning Opportunities.Slide66
Don’t Worry…The More You Communicate With Your Stakeholders, The Easier It Gets. Slide67
Keep In TouchSlide68
Dave Wakeman, PMP
Wakeman Consulting Group
Email:
dave@davewakeman.com
Twitter: @
davidwakeman
Website:
http://www.davewakeman.com
Check Out The Voices of Project Management On The PMI WebsiteSlide69
Services
Project Management
Strategy
Marketing/Sales Training
Process Improvement
Team Building
Workshops
Customer Service
Meeting Facilitation
Product & Service LaunchesSlide70
Organizations We’ve Partnered With
American Express
Department of Commerce
AFL-CIO
AFSCME
Yahoo!
Google
Simpson, Thacher, & Bartlett
VIP Desk
Nike
Radio City Music Hall
Madison Square Garden
New York Jets
Microsoft
Amazon