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D&SM marketing strategy Digital channels in support to your mission, vision, goals and activities;
Interaction and consumer engagement, not just broadcasting messages.
Feedback and data gathering for optimising and improving online marketing efforts.<br>
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Scope of D&SM marketing<br>
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The Action Learning Cycle<br>
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The Action Learning Cycle within the Buyer Persona Spring<br>
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Marketing Development Cycle Based on Smith, P.R, SOSTAC® Digital Marketing Planning Guide, 2014<br>
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Results of marketing planning cycle Issues, which need actions, create customer avatars, have competition benchmarks;
Clear objectives to achieve;
Segments to focus on, target audiences, positioning of the company/brand;
Concrete list of activities to implement;
Timeline, resource allocation, responsibilities and systems, external agencies;
Performance measures through web analytics
Change in objectives or strategies.<br>
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Strategic value of your buyer persona<br>
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Digital channels of engagement Create content that answers your BP’s biggest questions;
Use digital or tangible content formats that your BP prefers to read (or watch);
Use social channels that your BP loves to use;
Fluently speak your BP’s language;
Send content when your BP is most engaged;
Customize calls to action.
Based on Corliss, R., Ways to Master Buyers Personas within your Marketing, Dec 5, 2012<br>
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Digital marketing objectives Building a brand;
Producing new product ideas;
Increasing customer satisfaction;
Word-of-mouth recommendations;
Generating leads;
Crisis reputation management;
Integrating social media marketing with PR and advertising;
Add more…<br>
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Objectives mast be SMART Egs.: Increase Facebook fans by X members in 8 weeks.<br>
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S key performance indicators Highlights and Insights Report, CMOsurvey, 2014<br>
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Use 8C model for strategy development Based on Barker M., D.Barker, N. Boermann, Kr. Neher, Social Media
Marketing A Strategic Approach, 2013 South-Western, Cengage Learning<br>
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Strategic alternatives Customer acquisition strategy;
Customer retention strategy;
Branding strategy;
Conversion driven strategies;
Integrated Web Strategy = Maximum ROI<br>
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Some digital marketing tactics Based on Stokes, R., E-Marketing, 5th ed., 2013<br>
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Call to action A call to action is simply the action that you want someone to take at each stage of your marketing campaign.
Chain of actions leading to a sale may be:
- Click on blog post from Twitter or Facebook;
- Sign up for email newsletter;
- Sign up for webinar;
- Have salesperson call;
- Purchase.<br>
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Agility into the strategy Constant change should be considered in the early stages of strategy formulation, allowing tactics and strategies to be modified and improved as you go;
Strategy must be iterative, innovative and open to evolution;
It should be quick, creative and proactive, rather than slow, predictable and reactive.<br>
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Summary Strategy is positioning your brand within the market and creating a roadmap for achieving your business goals;
Process of understanding where you are, where you need to be, and how you will get there;
Strategic thinking should be mindful of ROI and how it can be measured. Optimize your tactics and performance in order to create a valuable brand story, an excellent user experience.<br>
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References Barker M., D.Barker, N. Boermann, Kr. Neher, Social Media Marketing A Strategic Approach, 2013 South-Western, Cengage Learning
Digital Marketing Strategy Case Study, http://blog.wowconsulting.co.uk/blog/digital-marketing-strategy-case-study
Highlights and Insights Report, CMOsurvey, 2014, http://www.cmosurvey.org/results/
Ringnes, I., Millennials and Social Media, The power of conversation based on a global social media study among youngsters, InSites Consulting, 2014 http://www.isabellekringnes.com/millennials-social-media/
60 Call to Action Examples 10/18/12, http://www.convertingcopy.com/60-call-to-action-examples/
Smith, P.R, SOSTAC® Digital Marketing Planning Guide, 2014, http://www.smartinsights.com/guides/sostac-digital-marketing-planning-guide/
Stokes, R.,E-Marketing, 5th ed., 2013, http://www.amazon.com/eMarketing-essential-guide-marketing-digital-ebook/dp/B00I9FJENM#reader_B00I9FJENM<br>