e-ISuite Enterprise Overview What is e-ISuite Enterprise Web browser enabled application for use at the Incident Command Post (ICP) and in agency offices to manage resources assigned to emergency incidents and planned events. Housed at
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Presentation Transcript
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e-ISuite Enterprise Overview<br>
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What is e-ISuite Enterprise Web browser enabled application for use at the Incident Command Post (ICP) and in agency offices to manage resources assigned to emergency incidents and planned events.
Housed at Central Location
Integrated with FAMAuth
Internet Connection Required
iNAP Account Required
Must have stable internet connectivity
Accessible with Google Chrome, Microsoft Edge, etc.
Data can be transferred to and from Site version<br>
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Where to Access Enterprise Login to the FAMAuth Portal:
https://famauth.wildfire.gov
Select the e-ISuite Enterprise Tile
FAMAuth User Guide:
https://wildfireweb-prod-media-bucket.s3.us-gov-west-1.amazonaws.com/s3fs-public/2022-11/FAMAuth%20Users%20Guide.pdf
Alternatively, Can be Accessed via the direct e-ISuite Enterprise URL: https://eisuite-app.nwcg.gov/eisuite/ui/index.html#
Redirects to the FAMAuth Portal<br>
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User Accounts Created and Managed in the FAMAuth Portal: https://famauth.wildfire.gov
Users with existing accounts only need to make an application access request
If no existing account, request a new account with access to Enterprise
Password user vs. Non-Password User
Non-Password user’s iNAP profile will become inactive after 60 days of inactivity and will be removed after 330 days of inactivity.
Password User’s iNAP passwords expire after 60 days of inactivity. Accounts will be disabled after 180 days of inactivity and removed after 330 days of inactivity.<br>
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Adding New Users To Enterprise Must have the Account Manager role to add new users to Enterprise
All ITSS’s should have this role
The Account Manager role is a non-privileged role. Enterprise no longer uses privileged accounts
Users will not be able to access Enterprise until an Account Manager has brought in their account and assigned their roles
Roles are based on incident job position<br>
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Adding Users To Incidents Must have the Data Steward role
All ITSS’s should have this role
Cannot add users to an incident if they have not been brought into Enterprise by an Account Manager and their roles assigned
If you have an incident group, ensure all users are added at the group level
If they are not added at the group level, they will not see any incidents in the group<br>
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Incident Groups Incident groups allow multiple incidents to be grouped together in order to manage them as if they were a single incident
IMT is responsible for more than one incident
Allows for sharing of data between incidents, i.e. lend/lease, posting time, etc.
Each incident can be managed separately if needed
Once in a group, it cannot be removed
Users must be added at group level
Each incident must be created in Enterprise as a single incident before it can be added to a group<br>
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Troubleshooting Enterprise Access Issues
User does not have iNAP account with access to Enterprise
User has the correct access but has not been brought into Enterprise and roles assigned by an Account Manager
This is a common help desk ticket. Many users do not know who their agency Account Manager is or how to find them.
Cannot Find User to Add to an Incident
User does not have iNAP account with access to Enterprise
User has the correct access but has not been brought into Enterprise and roles assigned by an account manager
User Cannot See Incident on Incidents Screen
They have not been added to the incident
Incident is in a group, and they were not added at the group level
The incident has been excluded in the Customize User Data area<br>
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Troubleshooting Cont. Cannot Maintain Connectivity
Internet Bandwidth Issue – Reboot Network
Try another network to isolate if the issue is network related or an application issue
If only one user is having the issue, have them try another browser – Microsoft Edge
Cannot Print/View Reports
Turn off Pop-Up Blocker
If Pop-Up Blocker cannot be turned off, click on the pop-up blocker notification in the URL and there will be a blue link that will go directly to the report<br>
