ISC TIMELINE CONTINUED EVOLUTION March 2023: ISC

Transcript:ISC TIMELINE CONTINUED EVOLUTION March 2023: ISC:
ISC TIMELINE CONTINUED EVOLUTION March 2023: ISC Benefits reintegrated with UWHR Benefits Dec. 2023: Several ISC tech integrated into other UW-IT tech teams HCM Application Management Financial Application Management Reporting Tenant Management May 1, 2024: Payroll to transition from the ISC to the University Business Services under UW Finance, Planning, and Budgeting. CONSOLIDATING “LIKE” WORK RECENT CHANGE DETAIL Responsibility for frontline customer service which is currently provided by the ISC’s Employee Workday Services (also known as Tier 1) will be moved to UWHR. Responsibility for the transactions managed by the ISC’s HCM team for both staff and academic personnel will also be moved to UWHR. ALSO PLANNED FOR MAY 1, 2024 NEW DECISIONS IMPACTING WORKDAY USERS UWHR is standing up several cross-functional teams to support this transition focusing on processes, people and technology. Articulating our future vision for Workday support that shifts from being “system-centered” to “employee-centered.” Collaborating with OAP, Finance and UW-IT on business process improvements that can be realized by this new structure. Launching the Workday HCM Support Client Forum YES, THERE IS A LOT OF WORK TO BE DONE WORKING WITH A SHORT RUNWAY This transition work marks a significant step in our journey towards a more integrated, efficient, and employee-focused service model that will be able to more easily realize the process improvements and efficiencies in how we use Workday to support HR and payroll functions. A SIGNIFICANT STEP ENVISIONING THE FUTURE STATE We’re actively working with EWS and HCM teams Still pending: Decision about the future state of the ISC Campus Engagement team (communications, training, client outreach and website management) Communications plan OTHER KEY DETAILS