PPT-Customer Relationship Management Process Change

LookListenLearn Office of Administration Process Change Participants Executive Sponsors Coaches Team Members Divisions Involved Bill McGrath Christian Madu Matthew Bonilla Information Technology . Introduction. Customer Relationship Management is a process used for developing stronger relationship between the customers by learning the needs and behaviors of them. . The CRM offers more information together about customers, marketing responsiveness, effectiveness, trends and sales. . Unit 3. Streamlining Business Operations. Copyright © . 2015 . McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. What Is Customer Relationship Management? 2An overview of three CRM productsAbout Governor Technology (. CRM. ). Yoga . Mahesa. & . Hendrik. . Gunawan. 3 Important things in organization. Product / service. SCM. Operational. ERP. Customer. CRM. Customer relationship management. (. CRM. ). a model for managing a company’s interactions with current and future customer. Strategic marketing. Customer relationship management. What is customer Relation Management (CRM)?. A company-wide business strategy designed . to optimize . profitability. revenue. customer satisfaction. 1. Copyright John Wiley & Sons Canada. 9.1. Defining Customer Relationship Management. 9.2 . Operational Customer Relationship Management Systems. 9.3. Analytical Customer Relationship Management Systems . CHAPTER OUTLINE. 11.1 Defining Customer Relationship Management. 11.2 Operational Customer Relationship Management Systems. 11.3 Analytical Customer Relationship Management Systems . 11.4 Other Types of Customer Relationship Management Systems. Geoffrey Marsh. Lead, Change & Problem Management, CIT Operations. Rex . Ordiales. CIT Change Manager, CIT Operations. The Road We Travelled. In 2010, CIT identified Change Management as a center-wide priority.. Mary T. Dirlam, PMP. Thursday, July 19, 2012. What do all projects have in common? . Projects . introduce . change. PMs . deliver projects. PMs . are therefore . Agents . of . Change. What is Change. . b. y: . Berk TUNCALI. A short video about CRM…... https://. www.youtube.com/watch?v=N35SicxQvsI. Customer relationship . management refers . to the practices, strategies and technologies that companies use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customers. Customer Relationship Management. By . Langgeng. . Setyono. Business Administration . Introduction. Marketing is a very important part in the business organization. . Marketing. Important. Introduction. Look-Listen-Learn. Office of Administration Process Change Participants. Executive. Sponsors. Coaches. Team Members. Divisions Involved . Bill McGrath. Christian Madu. Matthew Bonilla. Information Technology . business-to-business . (B2B) . transactions, customer . relationship management (CRM) . systems promote sales and long-term customer relationships. Chapter 8 - Strengthening Business-to-Business Relationships via Supply Chain and Customer... ., . M.Phil.. , SET, Ph.D.,. CRM. CUSTOMER RELATIONSHIP MANAGEMENT . CRM . Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize,...