Change Management Program Overview

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March 8, 2016 . 1. What Different Disciplines Mean by “Change Management. ”. Process by which a Project Manager, managers changes to the project scope, timeline, and budget. . Project Management . ID: 670435 Download Presentation

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Change Management Program Overview

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Change Management Program Overview

March 8, 2016



What Different Disciplines Mean by “Change Management

Process by which a Project Manager, managers changes to the project scope, timeline, and budget.

Project Management

Change Management


Change Management

Process and governance by which changes to an IT product or system are collected, coordinated, and implemented.


Change Management

The proactive

and strategic approach to addressing the people side of organizational change to ensure change

is adopted

, successful, and


For Example:

NIH is implementing a new travel platform to book all NIH travel.

Leadership has just decided the system needs to go live 2 months earlier. The Project Manager now has to analyze how many additional resources are needed and how much it will cost.

Post go-live the project team has received several requested changes to the system from users, such as adding a filter for direct flights. Change management will be used to determine what changes are made, when, and how.

Travel Planners like the current system and are resistant to using the new one. The project team will need to understand where this resistance comes from, leverage leadership support, effective communication, and training to ensure the system is fully adopted.


What is Organizational Change Management?

Change management


plans for and addresses both the organizational

and people side of change. Integrated with project management, change management recognizes the importance of individual and environmental factors in supporting necessary behavior changes. Current State

Future State



Sustained Outcomes

Risk Without Change Management



Benefits to Projects


that effectively execute change management

help employees

Understand Why to Change



to Change

Have the Skills &


to Change

These projects thus reduce resistance to change and are more



Achieve & Sustain Objectives1

Avoid Re-Work





“Change Management for a Healthy NIH”



tutorial titled the



Change Management


Correlating Success


Change Management Effectiveness


which is based on


2007 and 2009 benchmarking studies.



Integrating Project and Change Management

Integrating project management and change management is essential to project success

How the customer explained it.

How the project leader understood it.

How the analyst designed it.

How the programmer wrote it.

What the customer really wanted.






may not achieve the intended outcomeNew process, system, or policy may not be adopted by usersChange management become a last minute effort or does not meaningfully influence other aspects of the projectIntegrations Depends OnShared accountability for project outcomes, not just: Hitting the go-live date Executing change management activities ""5


NIH Change Management Framework

Evaluate & Adapt


Stakeholder Analysis

Leadership Engagement

Workforce Impacts Assessment



Who is affected by the change?



What is changing? Why?

How are they impacted by the change?

How do the affected people get information?


The Change Management Program

As NIH increasingly has to


and implement new programs in response to changing internal and external conditions change management resources

and capabilities will be key

OSPMO now offers a 4-pronged Change Management ProgramStreamlined access to expert change management support through existing vehicles, a new multi-vehicle contract for OM and NIH, tools and templates to use in structuring orders (In Development) Collaborative community to help employees develop change management capabilities and to provide project specific advice NIH specific change management resources to make it easier for anyone to integrate change management into their project OSPMO Change Management Staff consult projects providing specific guidance on utilizing the tools and evaluating change strategies

OSPMO Change Consultation


Community of

Practice (CoP)

Change Management

Guide & Resources7


Change Management CoP

Leverage easy to access

change management tools

, including:

Change Management Guide

– tactical

guidance, templates,

& examples

Communications Toolkit

– communication vehicles for NIH’s administrative communities

Ask general or project

specific change management questions of:CoP Members – on the yammer group and at CoP events OSPMO Change Management Staff – at bi-weekly virtual office hours or individual consultations

Develop your change management skills

through: Quarterly & Ad-hoc CoP

Events – deep dive into key change management concepts

Annual Bootcamp (2017)– immersive, hands-on training to quickly develop comprehensive foundation

Find inspiration in


articles, tips, and new ideas on the:


Management Website

highlights additional resources, models, and trends

Yammer Group

showcases insights from peers and research



Who Should Join?

Anyone who’s interested in or participating in organizational change

The following individuals are particularly likely to benefit from joining:

Project management staff/PMPs

Any strategic goal team members or staff currently leading a major project Change management experts

Staff who help implement changes (e.g. AO’s) Training/learning staff Communications staff We encourage you to share the CoP and website with anyone you think might be interested9


How to Get Involved

Join the Listserv

Email the

OSPMO Change Management Staff

You’ll automatically be added to the listserv and receive additional details


Join the

Yammer Group

Dramatically increases your access to peers and resources

See the How to Join Yammer Document for instructions

Check out the

Change Management Website Provide us feedback to improve the site design by joining our Ideation challenge! (Feb.8- April 30)Join us for our first virtual office hoursFebruary 23rd from 10:00-11:00amEmail OSPMO Change Management Staff if you’re interested in getting more involved



Website Demo


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