What to be prepared for ? - PowerPoint Presentation

1. What to be prepared for ?Future Cities & Impact of Cybersecurity

2. Digitally Transforming City Services – Better Governance2Enable your employees to share insights about city operations, provide responsive services, efficiently collaborating to quickly meet citizen needs with agility.Increase the flow of information across all operations, keep your processes synchronized, and improve your interaction with city partners, suppliers, and service providers.Create a platform for promoting and developing economic opportunities, attract citizens, and support current and future workforces in obtaining education and building skills.Deliver personalized, connected experiences to your citizens.<>Engage with CitizensEmpower City EmployeesOptimize City Operations and InfrastructureTransform and Accelerate Innovation and Opportunity

3. Imagine if…( from Cyber)3Imagine if citizens and businesses received responsive and personalized services from city leaders and departments which is not correct ( like hanuman passport).If traffic directions go wrong ?If you Aadhar verification is misused ?What matters to us is Our money/collateral/security(FD/stocks).Our relationship ( parents/family)Our work ( employee/business)Our freedom ( travel/work/leisure)Our Convenience ( license/passport )

4. Constituent experience journey map4Digital HotspotsSensor Networks and City DashboardsOpen Data PortalsIntelligent Parking SystemsIntelligent Building SystemsSmart Street LightingSocial Listening and Sentiment Analysis SystemsIntegrated CRM Based ServicesStudent Information Systems and Student AnalyticsPopulation Health Mgmt SolutionsAugmented Reality SolutionsUsing city servicesUsing city buildingsParticipating in city lifeNeed help, services, informationSubmit and track requestsObtain help, services, informationSubmit ideasNeed to visit buildingPark atbuildingFind workspaceFind peopleConduct work and businessShop at retailersPlan travelReceive traffic, Health, and safety noticesEnjoy cityParticipate in city decisionsConnect with authorities and leadersSchedule tasks and meetingsLearn of city activitesAttend events?i

5. Smart City – its all about 5Engage with CitizensEmpower City EmployeesOptimize City Operations and Infrastructure

6. Engage with CitizensCityNext Book of Dreams

7. City efficiently provides services and information to citizensCitizen and city connectIncreased citizen satisfactionCitizens can use many channels to interact with the city, use city services, request help, and convey concerns and ideas to city leaders.Improve citizen’s ability to interact with government agenciesImprove agency’s response time to citizen requestsImprove citizen satisfaction and productivityBenefitsIncreasing transparencyDelivering efficient real-time servicesImproving the decision making capabilities of city leaders and all city employeesStart Frustrating citizens with unresponsiveness and complexityInefficient workflows for handling citizen requestsInefficiently allocating resourcesStopSupporting citizen self-serviceImproving the attractiveness of the city to citizens and businessesAddressing the needs of citizens and businesses in the cityContinueTop-line Impact<>Citizen Services7CollaborationToolsAdvanced AnalyticsMobile capabilitiesDynamicsCRMAnytime, anywhereInformationBusinessHealthEducationCapabilitiesServices and informationEngaged citizensImproved livabilityNew ideas360 Citizen View360 Population ViewiTransportationSolution Storyboard

8. Citizen Services8DynamicsCRM OnlineMobile AppApplicationServiceSkypeKnowledge CaptureReal-time operational dataReal-Time InformationAzure StorageAzure SQL DBAzure FilesStreamAnalyticsEventHubsIoT SuiteHDStormAzure StorageAzure SQL DBAzure FilesHDInsightCortanaAnalyticsAzure Machine LearningPowerBIData FactoryReal-time contextual data Weather & environmental conditionsAlertsRequest SubmissionInformation portals, dashboards, Mobile Knowledge & Workflow ApplicationsCRM OnlineDynamics AXCDNKnowledge SharingStatus & TrackingCitizen InsightPredictive InsightEquipmentinsightOnline (web, chat)DevicesGovernment AgentDigital Signage/KioskCitizenLeadersCity ServicesKnowledge CaptureAlertsRequest SubmissionKnowledge SharingStatus & TrackingMicrosoft Social EngagementSocial MediaSocial Sentiment360 Degree City ViewTraffic,Flights,weather, crowds, EventsTechnology Storyboard

9. Threats9Data Privacy of Citizens – think of what can someone know about you, just by having access to your phone. About your family, by having access to all your phones and browsing data.What contracting is city thinking about ? From builder/vendor prespective.budget values/contracting valuesVendor listCitizen Services errorsPassport errors and impacts License errorsRation distribution errors ( subsidy frauds)Birth/death certificate related financial/insurance fraudsDDOS/Ethical AI and LAw

10. Empower City EmployeesCityNext Book of Dreams

11. Smart Buildings11Respond to needs of facilities and usersGather and analyze dataOptimize building condition, capabilities, and useIncrease productivity of workersImprove utilization of buildingsReduce maintenance costsImprove condition of buildingSave energyIncreased tenant satisfaction and retentionBenefitsIntegrating data from sensors, scheduling, service providers, and workersEvaluating a wide range of data for insightsCreating dynamic working spacesScaling building operations to actual useStart Underutilizing buildingsRestricting citizens and employees to limited workspaces that don’t promote productivityWasting energyReactively maintaining buildingsStopImproving the quality and utility of our buildings.Improving the productivity of our employees and citizensImplementing cost savingsContinueReduced costsImproved conditionEnergy efficiencyIoTMonitorDashboards and toolsBuilding dataScheduleCollaborateIncreased productivityEnergyProductivityDynamic utilizationMaintenanceSolution Storyboard

12. Smart Buildings12Access data and interact with building from anywhere360 Degree View of Building(s)Communication with occupantsInformation & RequestsAlertsCollaborative maintenance planning & deliveryAzure StorageAzure SQL DBAzure FilesHDInsightCortanaAnalyticsAzure Machine LearningPowerBIData FactoryAzure StorageAzure SQL DBAzure FilesStreamAnalyticsEventHubsIoT SuiteHDStormHistorical DataReal-time Data360 ViewInsights & AlertsSocial MediaReal-time Insight AlertsBuilding Management & PartnersVendors/PartnersFacilitiesWeb AppMobile AppApplicationServiceSkypeDynamics MarketingCRM OnlineMicrosoft Social EngagementOnline (web, chat)DevicesAssistantDigital SignageOccupantBuilding DataParking, Transit & Traffic DataWeather DataTechnology Storyboard

13. Threats13Privacy of business in the Smart building – redirecting to only specific store vendor.Profiling of prospective before purchase. Where all has he gone to check the prices ?Smart metering and division of bills ( transparency and trust on metering )Recall our electricity meters ( Same metering concept to all meters).Best my bandwidth meter ( phone/home – how best to monitor )

14. Optimize City Operations and InfrastructureCityNext Book of Dreams

15. Analyze data and apply insightGather dataImprove citizen experiences and city operationsGather and analyse data from many sources to generate insight for improving city operations and citizen satisfaction.Improve decision making by city leaders, businesses, and citizensProvide citizens with information they need to live, work, and travel comfortably in the cityIdentify high-value improvements to make in city facilities and processesBenefitsEmbracing an open data culture to support better insight and transparencyMake non-personal and non-sensitive information available to the publicProvide citizens, businesses, communities, and decision makers with insightStart Making decisions based on incomplete or inapplicable dataMaking decisions based on faulty analysis of dataRestricting citizen access to important insightsStopImproving decision making by city leadersGathering information from many sources, including sensorsImproving the understanding of the needs of citizens and businesses perceive ContinueCity Insights15CollaborationToolsAdvanced AnalyticsDynamicsCRMInformationBusinesssHealthEducationCapabilitiesServices and informationSatisfied citizensImproved livabilityImproved citydecisionsCity InsightsiTransportationData ManagementIncidentsTrafficHealthBusinessIndustryCitizensFootfallSolution Storyboard

16. City Insights16Access city data anywhere360 Degree View of City & CommunityWeb AppMobile AppApplicationServiceSkypeCommunication with CitizensCollaborative Community CareCommunication with communityCollaborative service planning & deliveryCitizensAzure StorageAzure SQL DBAzure FilesHDInsightCortanaAnalyticsAzure Machine LearningPowerBIData FactoryAzure StorageAzure SQL DBAzure FilesStreamAnalyticsEventHubsIoT SuiteHDStormHistorical DataReal-time Data360ViewInsights & AlertsSocial MediaReal-time Insight AlertsCity Management & PlannersCity ManagersElected OfficialsCity workersDynamics MarketingCRM OnlineMicrosoft Social EngagementWeather & GeologicTraffic & Pollution DataCommunity Health & TrendsCity DataTechnology Storyboard

17. Threats17Data Privacy of Citizens – maximum in health services .Citizen Services errorsPassport errors and impacts License errorsRation distribution errors ( subsidy frauds)Birth/death certificate related financial/insurance fraudsTraffic errorsWrong redirection of traffic Was it an accident or light error ?AQI Reading errors – trust and sales of air-purifiersCitizen Trust and Trust in Governance/Government DDOS/Ethical AI and LAw

18. What to be prepared for ?Future Cities & Impact of Cybersecurity