PPT-Presenting Difficult/Complex Information Clearly

2011 PASBO Conference Stan H Wisler CFO Montgomery County Intermediate Unit March 16 2011 Introduction Purpose Topics Outcome Purpose of this Session Increase your credibility Build trust. Clear Dry Ink can help you grow your business and be the center of attention More than ever customers want to push their creativity to the next level in ways that draw even greater attention to their messages and images Clear Dry Ink opens a new wor As a man sometimes it is difficult to talk about our emotions We often expect ourselves and others to just get on with it However there are things you can do to get through tough times and you dont have to go through it alone The most important thin Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Managing the difficult . child. Managing the difficult . boss. Managing the difficult . Physical Therapist. Managing the difficult . (fill in the blank). Stan Bennett MS, OTR/L. CDR USPHS. Therapist Category Day. Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. 2012-2013. Introduce five best practices that will increase appraiser confidence when navigating difficult conversations concerning appraisal ratings.. Build appraiser skill by using best practices to execute difficult conversations for 5 common scenarios.. Saturday June 2, 10:15am-12:00pm. Kristin Rankin, PhD. Research Assistant Professor. Division of Epidemiology and Biostatistics. University of IL School of Public Health. Training Course in MCH Epidemiology. Advanced Managerial Communication. Today’s agenda. Why People Get . Hostile. Effective Listening . Skills. Dealing with Difficult . Questions. Dealing with Difficult Questioners . Delivering Effective Responses. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. . The . Attacker. The Fault . Finder. The Two-Faced. The Constant Complainer. The Cold Shoulder. The Time Bomb. The Yes Person. The NO Person. Do any of these sounds familiar????. There are many different “types” of difficult people!. Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. During a meal, have you ever noticed someone. Coughing?. Choking?. Gurgling?. Clearing their throat?. Chewing slower than normal?. Reporting chest pain?. Regurgitating their food?. These are all signs and symptoms of dysphagia!. FAQsSubmissions GeneralWhy cant I log into my submission-The information that you use to log on must match the information that is in the profile This includes periods spaces etc-Do you have another e