PPT-Conflict Management and de-escalation strategies for Transit Staff

deescalation strategies for Transit Staff Transit Association of Maryland TAM Ream Lazaro Safety Consulting LLC 1 Overview 2 Agenda Defining the Risk Deescalation Skills Leadership Strategies. Pro-active Communication . Skills. How . to manage aggression and hostility and move the . client . forward when they are acting out.. A. Christine Furman MMHS. Director of Acute Care Services. Recognizing aggression and hostility. Karen Gulliford, M.Ed., ACC. March 2017. Today’s Objective. Realize the Impact of Workplace Conflict. Interpret Personal Conflict Behaviors. Define Constructive and Destructive Conflict Behaviors. Develop Constructive Conflict Management Strategies . Verbal . De-Escalation. Crossing the Line into Crisis Situations. . It is important to develop strategies for ensuring personal safety in potentially problem situations. . In any . conflict. , you have a c. Verbal . De-Escalation. Crossing the Line into Crisis Situations. . It is important to develop strategies for ensuring personal safety in potentially problem situations. . In any . conflict. , you have a c. Linda Lee . Drozt. Regulatory Research Coordinator, Office of the Vice Chancellor for Research. Melanie Loots. Executive Associate Vice chancellor for Research, Office of the Vice Chancellor for Research. Linda Lee . Drozt. Regulatory Research Coordinator, Office of the Vice Chancellor for Research. Melanie Loots. Executive Associate Vice chancellor for Research, Office of the Vice Chancellor for Research. Training Objectives:. 1. Understand challenging behaviors.. 2. Learn how to create a safe environment and demonstrate safe staff behaviors.. 3. Understand the importance of managing YOUR own behavior.. 1. Course Competencies. At the end of this course, participants will be able to. :. 1. Acknowledge one’s own Conflict Management Style. 2. Recognize . the Stages of . Escalation, and common triggers of agitation and aggression. De-escalation Techniques Strategies for preventing the escalation of behavior in the school setting Dr. Geoff Colvin , Behavior Associates Dr. George Sugai , University of Connecticut Dr. Kathleen Lane Verbal De-Escalation For DCS Contracted Service Providers 1 Course Competencies At the end of this course, participants will be able to : 1. Acknowledge one’s own Conflict Management Style 2. Recognize - escalation of Political Contention Tijen Demirel - Indiana University Purdue University Indianapolis Abstract : This study argues that escalation and de - campaigns. These processes are largely -escalation of Political ContentionTijen Demirel-Indiana University Purdue University IndianapolisAbstractThis study argues that escalation and de-campaigns These processes are largely determined by Assistant Clinical Professor. Department of Counseling and Family Therapy. College of Nursing and Health Professions. Identify and discuss three levels of conflict. Brainstorm root causes of conflict. Agenda. Introductions. Conflict Resolution Exercise Activity. Conflict Management & Group Think. Underlying Factors/Handling . Common Conflicts. Thomas-Kilmann . Conflict Mode Instrument. General .