PPT-CHAPTER 11 Customer Relationship Management and Supply Chain Management

CHAPTER OUTLINE 111 Defining Customer Relationship Management 112 Operational Customer Relationship Management Systems 113 Analytical Customer Relationship Management Systems 114 Other Types of Customer Relationship Management Systems. Chapter 15. MIS 373: Basic Operations Management. Learning Objectives. After this lecture, students will be able to . Explain the terms supply chain and . logistics. Discuss the importance of supply chain management. Ken Lawlis. Supply Chain/Project Management Professional. Agenda. Introduction. University of Bath Video – . Supply Chain . Risk Management. . (duration 4:38). Canadian Professional Logistics Institute – . Sanjay More. Barloworld Logistics, Dubai. 26 September, 2012. Contents. Definitions. Current trends. Innovations in supply chain . Cutting edge solutions. Matching it to your business. Innovation. Innovation. Steve Steutermann. Managing Vice President, Gartner Research. Supply Chain Forum. April 1, 2016 | Lexington, KY. Supply Chain: Both Art and Science. Discussion. The Current State of Supply Chain. 2016 Supply Chain Leadership Trends. Unit 1. Achieving Business Success. Copyright © . 2015 . McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. Unit One. 1. Copyright John Wiley & Sons Canada. 9.1. Defining Customer Relationship Management. 9.2 . Operational Customer Relationship Management Systems. 9.3. Analytical Customer Relationship Management Systems . Business Communications. SECTION 8.1. Supply Chain Management. BUILDING A CONNECTED CORPORATION THROUGH INTEGRATIONS. Integration. – Allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems. A Strategic Risk . Approach. Randy Jouben, Director Risk Management,. . FIVE . GUYS Enterprises, LLC. . Randy is responsible for leading the mission of protecting the tangible and intangible assets of Five Guys in the areas of risk management, safety, security, business continuity and compliance. . From Boeing’s 787…. To Topper the Trick Terrier…. Voice Recognition Requirements:. (San Francisco). Voice Recognition Programming:. (Taiwan). Plastic Eyes:. (Shenzhen, China). Plastic Body: (Malaysia). Geospatial & Remote Sensing. Law Workshop. December 5, 2017. Susan . Warshaw. Ebner Michael Garson Michael W. Mutek. . Fortney & Scott, LLC . . Ankura. Consulting . Marketing . Channels. An . organized system of marketing institutions through which products, resources, information, funds, and/or product ownership flow from the point of production to the final user. Strategy and Design. Russell and Taylor. Operations and Supply . Chain . Management, 8th Edition. © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e. 10-. 2. © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e. Week . 1. Introduction to . Value. Chain Management. 1-. 2. Supply Chain Management. Supply Chain. : . A . supply chain . consists of all parties involved, directly or indirectly, in fulfilling a customer request. . 2. Learning Objectives. Explain why achieving strategic fit is critical to a company’s overall success.. Describe how a company achieves strategic fit between its supply chain strategy and its competitive strategy..