Agenda About the Network for Youth Success The QSA Tool The Quality Improvement Process Key People Implementation Tools to Use A Year in the Process Create a Plan ABOUT THE NETWORK FOR YOUTH SUCCESS ID: 646001
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Slide1
A Year with the Quality Self-Assessment (QSA) Tool: Creating Continuous Program Quality ImprovementSlide2
AgendaAbout the Network for Youth Success
The QSA ToolThe Quality Improvement ProcessKey People Implementation
Tools to UseA Year in the ProcessCreate a PlanSlide3
ABOUT THE NETWORK FOR YOUTH SUCCESSSlide4
formerlySlide5
Mission
To strengthen the capacity and commitment of
communities, programs, and professionals
to increase
access
to
high-quality
programs and services beyond the traditional classroom.Slide6
Our Network
12 Regional Networks + NYC networksPartnering Organizations
Accredited Programs
Credentialed StaffMembership- NAA State Affiliate Slide7
Sign up for our listservs
at http://www.networkforyouthsuccess.org/join-listserv/
Follow @NYSYouthSuccess Visit
www.NetworkForYouthSuccess.org“Like” us on Facebook facebook.com/
NetworkforYouthSuccess
Get ConnectedSlide8
World’s Worst Youth Worker
What do they SAYAndWhat do they DO?Slide9
THE QSA TOOLSlide10
Program Self-Assessment
Why Self-Assessment?
Quality matters.
High-quality programs create positive outcomes for youthHigh-quality programs operate smoothly! It helps program providers to understand overall program quality and to identify steps needed for improvement.
It is a low-stakes process.
It can focus on program needs and priorities while keeping areas outside the focus from slipping.Slide11
QSA Tool vs. Evaluation
QSA Tool:
provides structure for dialogues around outcomes and quality.
strengthens communication between stakeholders.
helps build a collective vision.
uses data gathered to inform practice and build capacity.
is often facilitated by program staff and/or other stakeholders.
Formal Evaluation:
takes a more formal approach to assessing programs to determine what their outcomes are.
often uses data gathered for accountability and compliance.
has higher stakes and less gray areas.
is often facilitated by an external observer.Slide12
What is Program Quality? Ten Essential Elements of a Quality Afterschool Program
Environment and Climate
Administration and Organization
RelationshipsStaffing and Professional DevelopmentProgramming and Activities
Linkages Between Day and Afterschool
Youth Participation and Engagement
Parent, Family, and Community Partnerships
Program Sustainability and Growth
Measuring Outcomes and EvaluationSlide13
QSA Tool and User’s Guide
The User’s Guide and whole tool are available at
www.networkforyouthsuccess.org/qsa/ Note that additional tools and details on the recommended process are available on the website that are not currently included in the User’s Guide. Slide14
QSA Tool StructureSlide15
Performance Levels
4: Excellent / Exceeds Standards
Is prepared to help and work with others in this area.
3: Satisfactory / Meets Standards Needs help to prepare staff to work with others in this area.
2: Some Progress Made / Approaching Standard
Could use additional focused assistance in this area.
1: Must Address and Improve / Standard Not Met
Needs significant support in this area.
Organizations are expected to strive for a Satisfactory level (3) and, over time, continue to strive for an Excellent level (4).Slide16
Let’s Take a Closer LookSlide17
Programming & ActivitiesProvides activities that reflect the mission of the program
What does it mean?What would it look like in an ideal program?
What does it look like at your program?Slide18
Programming & ActivitiesProvides activities that reflect the mission of the program
Activities are selected based on materials, staff members’ interests, and space available.
Activities that reflect the mission are prioritized, but some activities that do not reflect the program mission are offered. The program mission serves as the foundation for all activities selected. Activity and lesson plans include explanations of how the activity supports the program mission.
The program mission serves as the foundation for all activities developed and selected. Activity and lesson plans include explanations detailing how the activity supports the program mission. Staff members are encouraged to explain the mission to youth participants and offer rationale and the connectedness of the mission to the program activities. Youth have the opportunity to give feedback on the relationship between the program mission and activities regularly throughout the year. Slide19
THE QUALITY IMPROVEMENT PROCESSSlide20
Cycle of ImprovementSlide21
KEY PEOPLESlide22
The self-assessment leader takes charge of the QSA process.
The self-assessment leader should take the QSA first.In collaboration with other staff and stakeholders, the self-assessment leader determines:
who will be engaged in the process how and when it will take placewho will facilitate discussionshow data and findings will be compiled and shared
and helps to ensure the self-assessment process leads to planning and program improvementThis role is often taken by site directors, however many others can also take on this role. This should
not
be your evaluator.
Who will be your self-assessment leader?
Self-Assessment LeaderSlide23
This individual facilitates focus group discussions.
This can be the self-assessment leader.Some programs choose to engage an external facilitator to lead the process and offer a neutral voice in discussions.
A facilitator should engage all stakeholders and create an atmosphere that is safe, comfortable, and empowering.A good facilitator:
Provides opportunities for everyone to contribute ideas and suggestions.Actively listens and connects ideas and themes as they emerge.Is prepared to answer questions about policies and procedures.
Avoids personalizing what is shared in the process.
Remains non–judgmental.
Helps bring consensus and closure to discussions.
Who will be your facilitator?
The FacilitatorSlide24
IMPLEMENTATIONSlide25
All 10 elements at once
Pros: Good overall view of program quality; Covers all elements fasterCons: Can’t go as in-depth with each element; Competing priorities on action plan
One element each week/monthPros: Focus given to each element
Cons: Competing priorities on action plansOne element until improvements are complete
Pros: In-depth treatment of each element; Focused improvements made; Participants become familiar with whole process
Cons: Takes longer to complete all elements
BreadthSlide26
Starting the Self-Assessment
Beginning of the YearMiddle of the Year
End of the Year
ConsiderImprovement Process
Staff Turnover
Other Program Commitments/Priorities
TimingSlide27
Invite all key stakeholders
External evaluator (required)Youth participants
Program staff
Parents, guardians, and family membersSchool administratorsPartner organizations
…and anyone else involved with your program!
Stakeholders should be thoughtfully included in each discussion
StakeholdersSlide28
Paper QSA toolAvailable in many languages
QSA survey spreadsheets
Includes compilation spreadsheet for viewing results Modify a version for youth
Surveying StakeholdersSlide29
Focus Group Discussions
Facilitated discussions of survey resultsCome to agreement on where program is
Decide what to prioritize
Coming to ConsensusSlide30
Developing an Action PlanSlide31
SpecificMeasurableAchievable
Results-focusedTime-bound
SMART GoalsOption A: To offer more project-based activities that promote creativity.
Option B: To promote participant creativity by offering at least two project-based activities per club per semester by January 1st.Slide32
Plan collaboratively with all who will be responsible for completing tasksBreak each action plan point down into a SMART goal
Assign all tasks to the appropriate personCreate specific deadlines/check-in pointsAssign a leader to oversee improvements and check-ins
Report results back to stakeholdersCreating Accountability Slide33
TOOLS TO USESlide34
www.networkforyouthsuccess.org/qsa/
Includes links to program quality resources and detailed definitions of the performance levelsDownload User’s Guide and Tool as PDFs
Multiple languages available
Access to the QSA Tool and User’s GuideSlide35
Survey & Compilation Spreadsheets
http://networkforyouthsuccess.org/qsa-survey-compilation-spreadsheets/
Slide36
QSA SurveyRate the programSite Compilation Spreadsheet
Collect responsesView ratings with charts by:ElementIndicator
Type of respondentNot collected by the Network for Youth Success or any state agencies
QSA SpreadsheetsSlide37
PASE Professional Development Planning Tool
http://
networkforyouthsuccess.org
/wp-content/uploads/2016/05/QSA_Professional-Development-Planning-Tool-PASE.xlsSlide38
A YEAR IN THE PROCESS Slide39Slide40
CREATE A PLANSlide41
Create a Plan & Be Accountable! Slide42
Questions?
Alli LidieAssociate Executive Director
[t] 646.943.8671 alli@networkforyouthsuccess.org
Timothy Fowler
Professional Development Director
[t] 518.486.8559
timothy@networkforyouthsuccess.org