Introduction to Business amp Marketing What Is Communication Communication process of exchanging messages between a sender amp receiver Personal Communication Personal Communication ID: 411597
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Slide1
Communication
Introduction to Business & MarketingSlide2
What Is Communication?
Communication
: “process of exchanging messages between a sender & receiver”Slide3
Personal Communication
Personal Communication
: “between you & friends”
occurs on your own time
Example:
Calling my best friend on the phone at 6pm
Student lists 5 examplesSlide4
Professional Communication
Professional Communication
: “between colleagues or co-workers”
occurs at work
Example:
I email my
Principal regarding my evaluation
Student lists 5 examplesSlide5
Types of Communication
Listening
Reading
Speaking
WritingSlide6
Listening
Listening
: “active mental process by which a person recognizes, assesses, and evaluates what is heard”Slide7
How To Improve Listening
How to improve:
Identify the purpose
Look for a plan
Give feedback
Search for common interest
Evaluate the message
Take notesSlide8
Following Directions Activity
Students need to take out a piece of paper & pencil
Students must remain silent during this activity
The key to success is active listening!
Students will now beginSlide9
Listening Barrier #1
Distractions
: “things that compete with the message for listeners attention”
Example:
I sit down to do my Calculus, but cannot focus due to the football game on TV.
Student lists 5 examplesSlide10
Listening Barrier #2
Emotional Interference
: “the person is too preoccupied with emotions to receive the intended message”
Example:
I fouled out of my basketball game and am too angry to listen to the coach after the game.
Student lists 5 examplesSlide11
Listening Misconceptions
Speaking is more important than listening.
Fact
:
Speaking and listening are equally important.
Listening is easy and requires little energy.
Fact: Active listeners undergo the same physiological changes as a person jogging.Listening is only a matter of understanding a speaker’s words.Fact: Nonverbal signals also help listeners gain understanding.Slide12
Verbal v. Nonverbal
V
erbal Communication
: “expressed through words”
Nonverbal Communication
: “
w
ordless communication”Slide13
Nonverbal Communication
Hand Gestures
Facial Expressions
Touching
Body Language
Eye Contact
Turning your back to the speakerWhat Other Ways Can You Think Of?Slide14
Words Of Wisdom
“Actions speak louder than words”Slide15
Nonverbal Example #1
What is this girl saying?Slide16
Nonverbal Example #2
What is this lady saying?Slide17
Nonverbal Example #3
What just happened?Slide18
What We Say Without Words #1Slide19
What We Say Without Words #2Slide20
What We Say Without Words #3Slide21
What We Say Without Words #4Slide22
Non-Verbal Activity
Students will complete a worksheet