PPT-Difficult Customers…

and how to keep your focus when dealing with them 5 Keys of Rage Lessons For Management Four Ts of Customer Rage T T T T arget emperament riggers reatment Three Prong Approach LATTE Principle. As a man sometimes it is difficult to talk about our emotions We often expect ourselves and others to just get on with it However there are things you can do to get through tough times and you dont have to go through it alone The most important thin Dealing With Difficult Customers. Objectives. Discuss steps to take when encountering difficult customers. Identify the difficult customers. Aggressive . Passive . Identify reasons that customers are difficult. Managing the difficult . child. Managing the difficult . boss. Managing the difficult . Physical Therapist. Managing the difficult . (fill in the blank). Stan Bennett MS, OTR/L. CDR USPHS. Therapist Category Day. Derek Cuff, M.D.. Suncoast Orthopaedic Surgery and Sports Medicine. Gulfcoast Orthopaedic Rehab Conference-August 22. nd. 2015. Goals. Discuss potential problem patients. Identify risk factors. Difficult Post Op Patient. MARKETING. Discussion . Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome?. . OR. Give examples of when YOU have been the difficult customer. What happened? What was the outcome?. Advanced Managerial Communication. Today’s agenda. Why People Get . Hostile. Effective Listening . Skills. Dealing with Difficult . Questions. Dealing with Difficult Questioners . Delivering Effective Responses. www.clarimed.co.uk. The BATHE . technique. Useful to use when talking to anxious patients.. B. - . Background. : What is going on in your life?. A. - . Affect. : How do you feel about that?. T. - . Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. Kelley Newcomer, MD. David Kessler . Understand what can cause a patient to become . difficult. Learn about difficult personality types and how to respond to . them. Discuss difficult situations and how to diffuse . MARKETING. Discussion . Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome?. . OR. Give examples of when YOU have been the difficult customer. What happened? What was the outcome?. MA Act Early Fall Summit. October 12, 2017. Sara Oh Neville. , MD. Joan Kelly Rafferty, OTR/L. Joan Kelly Rafferty, OTR/L. Sara Oh Neville, MD. Participants. Welcome and Introductions. Cell Phones Silenced. Dr. Julia . Viebach. The Data Dialogue: When Research Crosses Borders, Oxford 29 September 2016. Outline of Research. Two Interlinked . P. rojects. : . Memory . and Transitional . Justice in . Rwanda. . . Employee Assistance Program. Usually ingrained and inflexible . Is frequently learned, repeated, patterned behavior. Matter of perception. Often a defense for fear, feeling out of control, feeling disrespected. During a meal, have you ever noticed someone. Coughing?. Choking?. Gurgling?. Clearing their throat?. Chewing slower than normal?. Reporting chest pain?. Regurgitating their food?. These are all signs and symptoms of dysphagia!.