PPT-Difficult Customers… …

and how to keep your focus when dealing with them 5 Keys of Rage Lessons For Management Four Ts of Customer Rage T T T T arget emperament riggers reatment Three Prong Approach LATTE Principle. Rigid laryngoscope blades of alternate design and size from t hose routinely used this may include a rigid fiberoptic laryng oscope 2 Tracheal tubes of assorted sizes 3 Tracheal tube guides Examples include but are not limited to semirigid stylets v As a man sometimes it is difficult to talk about our emotions We often expect ourselves and others to just get on with it However there are things you can do to get through tough times and you dont have to go through it alone The most important thin Dealing With Difficult Customers. Objectives. Discuss steps to take when encountering difficult customers. Identify the difficult customers. Aggressive . Passive . Identify reasons that customers are difficult. Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Airway management is really easy….. Except when it isn’t. DEFFINATION. Difficult Intubation is:. Failure to intubate with conventional laryngoscopy after an optimal/best attempt with:. Reasonable experienced . …. and how to keep your focus when dealing with them.. 5 Keys of Rage. Lessons For Management. Four T’s of Customer Rage. T. T. T. T. arget. emperament. riggers. reatment. Three Prong Approach. LATTE Principle. MARKETING. Discussion . Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome?. . OR. Give examples of when YOU have been the difficult customer. What happened? What was the outcome?. MARKETING. Discussion . Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome?. . OR. Give examples of when YOU have been the difficult customer. What happened? What was the outcome?. Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. CUSTOMERS. PROCESSING TELEPHONE ORDERS. ARGUMENTATIVE CUSTOMERS. These customers are often insincere and quick-tempered. . Dishonest customers intentionally attempt to avoid paying part or all of the price for a good or service. . To examine how to handle difficult customers.. To show the benefits of handling complaints correctly.. To analyze the handling complaints cycle.. To discuss the business advantages of proper customer service. . CUR 516. Keith Benneth. “Going Beyond . Customer Service to Customer Satisfaction”. professional portfolio for . MAED/AET: dobiora.weebly.com. Introduction. Customers. Why . do we lose customers?. Customer Service – Dealing With Difficult Customers Objectives Discuss steps to take when encountering difficult customers Identify the difficult customers Aggressive Passive Identify reasons that customers are difficult Dr. V Gandhi. DNB (GI Surgery), DNB (Gen Surgery), MNAMS. Consultant GI & HPB . Surgeon. Pune surgical Society. What is safe cholecystectomy ?. What is difficult cholecystectomy ?. Predict difficult gall bladder.