PPT-Difficult Customers… …

and how to keep your focus when dealing with them 5 Keys of Rage Lessons For Management Four Ts of Customer Rage T T T T arget emperament riggers reatment Three Prong Approach LATTE Principle. As a man sometimes it is difficult to talk about our emotions We often expect ourselves and others to just get on with it However there are things you can do to get through tough times and you dont have to go through it alone The most important thin Dealing With Difficult Customers. Objectives. Discuss steps to take when encountering difficult customers. Identify the difficult customers. Aggressive . Passive . Identify reasons that customers are difficult. Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Managing the difficult . child. Managing the difficult . boss. Managing the difficult . Physical Therapist. Managing the difficult . (fill in the blank). Stan Bennett MS, OTR/L. CDR USPHS. Therapist Category Day. 2012-2013. Introduce five best practices that will increase appraiser confidence when navigating difficult conversations concerning appraisal ratings.. Build appraiser skill by using best practices to execute difficult conversations for 5 common scenarios.. Derek Cuff, M.D.. Suncoast Orthopaedic Surgery and Sports Medicine. Gulfcoast Orthopaedic Rehab Conference-August 22. nd. 2015. Goals. Discuss potential problem patients. Identify risk factors. Difficult Post Op Patient. Airway management is really easy….. Except when it isn’t. DEFFINATION. Difficult Intubation is:. Failure to intubate with conventional laryngoscopy after an optimal/best attempt with:. Reasonable experienced . Qualifier – This does not mean that every audit will have difficult auditees!!! . Difficult auditees just make audits more challenging.. Audience Poll. Has anyone ever dealt with a difficult auditee?. MARKETING. Discussion . Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome?. . OR. Give examples of when YOU have been the difficult customer. What happened? What was the outcome?. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . www.clarimed.co.uk. The BATHE . technique. Useful to use when talking to anxious patients.. B. - . Background. : What is going on in your life?. A. - . Affect. : How do you feel about that?. T. - . Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. 1. Know the composition of the classroom. How does Ramapo compare to the rest of NJ in terms of racial/ethnic composition? . What are students’ previous experiences with people from different racial/ethnic backgrounds?. . The . Attacker. The Fault . Finder. The Two-Faced. The Constant Complainer. The Cold Shoulder. The Time Bomb. The Yes Person. The NO Person. Do any of these sounds familiar????. There are many different “types” of difficult people!.