PDF-Microsoft Dynamic 365 Customer Service Overview

Get a deep understanding of how Microsoft Dynamics 365 Customer Service delivers endtoend customer engagement through its unified platform and comprehensive capabilities Read how it empowers agents meets customers on their channel of choice provides a holistic view of the customer journey and adapts seamlessly to business needs Learn how AIdriven insights uncover process improvements and automation opportunities to enable hyperpersonalization at scale Discover capabilities around omnichannel routing case management knowledge base customer portals chatbots analytics and integration with backend systems Also understand the complete customization flexibility offered through Power Apps Power Automate and Power Virtual Agents to extend Dynamics 365 Customer Service With the ability to unify organizationwide teams data and processes plus maximize productivity and customer satisfaction read how Microsoft Dynamics 365 stands out as an intelligent customer service CRM solution. Overview & Walkthrough. Speaker name. Title. Microsoft. Contents. Overview of the new Office 365 Partner admin center. Setting up and getting . access to the Partner admin center. Viewing . your customers and performing delegated admin . Jake Zborowski. OFC-B226. Our Agenda. Principles of the cloud . What does it mean to be an . evergreen . service?. What is the Office 365 release process and what’s different?. Staying ahead of change. <Presenter>. Microsoft. Office 365 Overview. What’s my opportunity as a partner?. How do I . pitch to my customers?. How do I show customer value using demo? . What are the licensing & pricing options? . Paul Andrew. OFC-B335. EM. OFC. WIN. DBI. CDP. TWC. DEV. AZR. Following this session at 18:30 . in . Hall . 5. Meet with Microsoft Product . Experts. Snacks and Beverages Served. Ask The Experts. Key and . Earn customers for life. Quick Pitch. Guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Customer Benefits. Help agents solve cases faster and avoid escalations . Presenter. Date. Microsoft Education . Empowering every student to create the world of tomorrow. Better learning outcomes. Saves teachers time. Affordable, easy to manage devices. Stretch your budget with more choices at affordable prices. Presenter. Date. Microsoft Education . Empowering every student to create the world of tomorrow. Better learning outcomes. Saves teachers time. Affordable, easy to manage devices. Stretch your budget with more choices at affordable prices. March 2014. About us. Alistair Speirs. Senior Operations Program Manager. Office Deployment, Adoption & Readiness Team. Microsoft Corporation. Ian Hameroff. Group Product Manager. Office . 365 Service Experience. Accelerators. Go To Market Accelerators – Security & Compliance. Office 365 Security Assessment. Shadow IT Assessment. Rapid Cyberattack assessment Workshop. GDPR Detailed Assessment. GDPR Discovery Toolkit. The Office 365 suite includes:. Email, Calendar, Contacts . Office Web Apps . About Office 365. All CCRI students receive an official email address (. username@my.ccri.edu. ) to which all college-based communications will be sent. . Partner strategy and programs overview. Speaker name. 86% of CEOs consider Digital their #1 priority. CEOs believe technology will transform their business more than any other global trend. 2 Billion . Module 3: Configuring users and policies (advanced). Speaker Name. Date. Microsoft 365 Business Deployment . overview steps. Step 1. Step 2. Step 3. Step 4. Management & Troubleshooting. Deploy & manage Windows 10. All You Never Knew You Wanted to Know And Were Afraid to Ask. Tony Redmond. @12Knocksinna. Tony Redmond. First MEC Speaker Slot in 1997 (attendee in 1996…). MVP for Exchange and other disciplines since 2004. Microsoft 365 Apps admin center. Bob Clements and Martin Nothnagel. Agenda. Overview. Initial onboarding. Inventory. Servicing profile. What we will cover. Onboarding. Inventory. Servicing profile. Managed or unmanaged.