Communication in - PowerPoint Presentation

Communication in the 21st Century Interpersonal CommunicationCOMA 2305 Session 15

“Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true. “ --Charles Dickens

Computer-Mediated Communication CMC: Communication between and among people through the medium of computers (includes e-mail, chat rooms, bulletin boards, and newsgroups).

Comparisons of F-t-F and CMCNonverbal cuesThe role of the written wordResponse time

Comparing EMC with Face to Face Communication Copyright ©2011, 2008, 2005 Pearson Education, Inc. TimeAnonymity Deception potentialNonverbal cues Role of the written word Distance

EMC Theories 1. Cues-Filtered-Out Theory: This theory suggests that communication of emotions is restricted when people send messages to others via e-mail or other electronic means because nonverbal cues such as facial expression and tone of voice are filtered out.

EMC Theories  2. Media Richness Theory: This theory identifies the richness of a communication medium based on the amount of feedback it allows, the number of cues receivers can interpret, the variety of language it allows, and the potential for emotional expression.   

EMC Theories3. Social Information-Processing Theory: This theory suggests that people can communicate relational and emotional messages via the Internet, although such messages take longer to express without nonverbal cues.  

Face-to-Face Interpersonal Relationships & CMC CMC is used to escalate and maintain face-to-face interpersonal relationships. E-mail, instant messaging, and text messaging are used heavily by 18-to 28-year-olds The impact of CMC on overall relationship time and quality is not yet clear. CMC helps create and maintain many social and support networks

Networked FamiliesFamilies with more than one cell phone or more than one computer are less likely to have dinner together and are less satisfied with family time Spouses who both have cell phones are more likely to contact each other throughout the day to say hello or to coordinate their schedulesThe internet and cell phones were seen as increasing the quality of communication with family members who do not reside with them by 53%

Networked Workers80% of electronic mediated communication (EMC) users think it has improved their ability to do their job 46% of EMC users say it increases their hours at work and 49% say it makes it harder to disconnect from work when at home for the night and weekends50% of EMC users with work email check it at home on the weekends 22% of EMC users say their employer expects them to check and respond to work related email when not at work

Challenges for CMCEase of DeceptionUsing to harass, control or threatenAbuse or addiction Avoid face-to-face

Communicating Nonverbal Metamessages Online Emoticons Punctuation!!!Underlining and italicsCAPITALIZATIONMessage lengthResponse timeMedia choice

Tips for Being Smart on the InternetUse an alias when in chat roomsAvoid providing personal information Be smart about passwordsBe careful about sharing your e-mail addressIf you are faced with EMC harassment, provide a clear and assertive statement that you do not want to be contactedInform you Internet service providerReport incidents to law enforcement agencies

Cyberstalkers Circulate intimate, private or false informationTag photos of someone in compromising situations on the webSend viruses or hack into and control other people’s computers when they log on Pose as the other person on the internet

Ways to Avoid or Handle Cyberstalking 1. Be careful about using your real name when interacting in chat rooms or posting messages on online public forums.2. Limit the amount and type of personal information you post in social media.3. Be careful about sharing your phone number with people you have just met. 4. Respond to harassment with assertive statements that you do not want to be contacted. Keep copies of the messages. Tell a trusted person what is happening. 5. Inform your internet or phone provider.6. Many harassing behaviors are illegal. Report abuse to the law enforcement authorities. 

Electronically-Mediated Communication (EMC) Communication between and among people through the medium of cell phones and other mobile communication devices (includes phone calls, texting, and video chats).

“Text Me.” 80% of people under 25 tend to text rather than phone a friend.Text messaging has become the primary way that teens reach their friends, surpassing face-to-face contact, email, instant messaging and voice calling.Source: http://pewinternet.org/Reports/2010/Teens-and-Mobile-Phones.aspx

Text Messaging Guidelines Don’t text when you are with someone else, without apologizing Don’t text while drivingDon’t say anything in a text you wouldn’t say in personDon’t send bad news by text

EMC Device Etiquette 1. If you are speaking with someone face-to-face, it is polite to ignore the phone and concentrate on the person you are with. This tells the person you are with that he or she is important to you.2. Loud conversations with others on a cell phone can be distracting to others in public places. Find a private place to talk, after excusing yourself. Avoid discussing personal matters where others can hear you. 3. Explain to others if you are expecting an important call. 4. Follow directions to turn off or mute your phone at events you attend. (I attended a funeral where someone's cell phone interrupted the service.)5. Texting others or checking Facebook during face-to-face events (church, class, and even family dinners) not only distracts you, but also those around you. It is rude.