PPT-Chapter 7 Emotions & Communication

What am I feeling Is that right How do I constructively express feelings Saarnifirst originated emotional competence Golemancapitalized on it with Emotional Intelligence the IQ of emotional competency . Emotions. Emotions, Thinking and Feeling. Emotions.  . Recognize your feelings. Relaxation Techniques. We cannot Not communicate. Think about how you will describe your feelings. Concrete vs. Abstract language. 4. :. Emotions. Let’s think about this:. Take out notes/sheet of paper. Make a list of all of the emotions you can think of in 2 minutes. Ready… Set… GO! . Now group similar emotions into categories . Mental and Emotional . H. ealth. The ability to accept your-self and others . , express . and manage emotions, and deal with the demands and challenges you meet in . life. Values. The ideas, beliefs and attitudes about what is important that help to guide the way you live.. COMMUNICATION:. ‘A process of creating and exchanging information between people that produces the required response of understanding.’. The communication Process:. The sender (individual or Group) sends a message to another in an encoded form, such as words, actions or a facial expression.. Serikat. Perusahaan . Pers. (SPS) . Pusat. HOSTING:. ASSOEM. APRS. ACIE. 600 Million Citizens in AEC. Strengths. Weaknesses. Opportunities. Threats. S.W.O.T.. SINGLE MOST CHALLENGE. Communicating Across Cultures . Week 9. Today’s questions. Is emotion merely an intrapersonal phenomenon?. Can emotion be an interpersonal phenomenon?. Communication channels. Facial expressions . (3 Nov: Mona Lisa discussion). Today’s class will focus on other sensory modalities that communicate emotion. Section One: Building Your Self-Esteem. What Is Self-Esteem. Self-esteem. A measure of how much you value and respect yourself. Benefits of High Self-Esteem. Increased Self Respect. Increased ability to reach goals. Learning Objectives. Explain individual personality factors. Describe the MTBI personality framework. Discuss the Big Five Personality Model. Examine how job typology affects the personality-job performance relationship. Emotions are a mix of . bodily . a. rousal (physiological). c. onscious . experience (cognitive). overt . e. xpressions (behavioral). Mnemonic: ACE. Emotions are expressed on the face, by the body, and by the intonation of voice.. What we communicate:. Can get lost in translation despite our best efforts. We say one thing, the other person hears something else. Can often lead to misunderstanding, frustration and conflict.. It sounds so simple: say what you mean.. Learning Outcomes. Understand what emotions are and distinguish between affect, mood and emotions. Explain the functions of emotions (why do we experience emotions?). Explain the various ways in which emotions have an impact in the workplace. What am I feeling? Is that right?. How do I constructively express feelings?. Saarni-first originated emotional competence. Goleman-capitalized on it with . Emotional Intelligence. , the IQ of emotional competency . Chapter 14 Interviewing and Following Up So, you want to get your dream job? Let’s get started… Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 13, Overview. Communication is a battle between signal and noise/distortion. Chapter 1 . Summary. Information representation. Communication system block diagrams. Analog versus digital systems. Performance metrics.