Evaluation Karen James Research Manager Susanne Gibson Senior Researcher About us A specialist mental health research charity established in April 2013 with an experienced team of mental health ID: 626309
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Crisis Care Concordat:Evaluation
Karen James, Research Manager
Susanne Gibson, Senior ResearcherSlide2
About us
A specialist mental health research charity, established in
April
2013, with
an experienced team of mental health
researchers
Our vision:
a transformed mental health system in which research and services are shaped by the lived experience of people affected by mental health
problems
Conducting research and evaluation
Supporting people to get involved in research
Providing consultation and adviceSlide3
Evaluation aims
Assess the progress and impact of rolling out the local
Declarations/Action Plans
Understand
the success factors for local areas to sign up and embed agreements made through
local Declarations
into their working practices and protocols, as well as the major challenges and obstacles.
Produce learning and recommendations for how local partners can effectively work together to improve the experience of people in mental health crisis in each and every locality. Slide4
Evaluation methods
2014:
Observations of meetings & events
(n=8)
Survey of service user & carer experiences of crisis care
(n=603)
Analysis of nationally available data
2015:
Interviews with stakeholders in 4 local areas
(n=12)
Interviews with members of national Steering group
(n=6)
Analysis of local action plans
(n=32)
Follow up survey
Round 2 analysis of nationally available data Slide5
Survey
Sent to
379 people
who completed the survey last year
Repeat of last year’s questions:
Nature of contact with services
Experiences of:
Accessing support
Staff knowledge and skills
Staff attitudes
Access to advocacy
195 responses (48 carer; 142 service user)
so far (51% response rate)Slide6
SurveySlide7
Interview questions
The key people/organisations involved in developing and implementing the action plan
The main challenges and how they were overcome
The main achievements
Further work and implementationSlide8
Interview themes
4 main themes
Partnership working
Achievements and challenges
Service user and carer experience
The future of crisis careSlide9
Partnership working
The benefits of partnership working
improved service delivery
opening up conversations
increasing understanding
learning from others
holding each other to account
The challenges of partnership working
difficulties
engaging
organisations
negotiating shared
funding and
resourcing
negotiating cultural/organisational differencesSlide10
The future of crisis care
Hopes and fears for crisis care
maintaining momentum
funding
continued commitment of all partners
Changing the culture of crisis care
(further) extending access to children and young people
eligibility for crisis care – “Everyone should be able to ask for help”
Debating crisis care
the role of prevention and recovery
parity of esteem and the role of A&E
whose responsibility is crisis care?Slide11
Thank you
http://www.crisiscareconcordat.org.uk/resources/
susannegibson@mcpin.org
www.mcpin.org