Maqsood Ahmad Strategic Clinical Networks Manager Mental Health Dementia and End of Life Care Constable Adele Owen Force Tactical Mental Health Lead Greater Manchester Police Drivers for Mental Health Crisis Care Partnership ID: 468162
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Slide1
Crisis Care: A partnership approach
Maqsood Ahmad
Strategic Clinical Networks Manager
Mental Health, Dementia and End of Life Care
Constable Adele Owen
Force Tactical Mental Health Lead
Greater Manchester PoliceSlide2
Drivers for Mental Health Crisis Care Partnership Slide3
What patients are telling us they want:
“When
I need urgent help to avert a crisis I, and people close to me, know who to contact at any time, 24 hours a day, seven days a week. People take me seriously and trust my judgement when I say I am close to crisis, and I get fast access to people who help me get better
.”
“If I need emergency help for my mental health, this is treated with as much urgency and respect as if it were a physical health emergency. If the problems cannot be resolved where I am, I am supported to travel safely, in suitable transport, to where the right help is available
.”Slide4
Priority Area: The
Concordat focuses on four main areas:
1. Access
to support before crisis point
making sure people with mental health problems can get help 24 hours a day and that when they ask for help, they are taken seriously
.2. Urgent
and emergency access to crisis care
making
sure that a mental health crisis is treated with the same urgency as a physical health emergency
.
3. Quality
of treatment and care when in crisis making sure that people are treated with dignity and respect, in a therapeutic environment.4. Recovery and staying well preventing future crises by making sure people are referred to appropriate services.
Making it happen: GM Strategic Mental Health BoardSlide5
Making it happen: supporting people with mental health Slide6
Mental Health – Example: Manchester Troubled FamiliesSlide7
Mental Health & Policing
‘
Mental health represents one of the most significant and complex challenges for policing in the UK; addressing this matter is core business and should become a priority in all future service planning and delivery at a local level’.
Lord
Adebowale
-Independent Commission on Mental Health and Policing (2013) Slide8
Crisis Care Concordat:
A
Greater Manchester Police
Perspective
“Then……A lack of:
Effective communicationInformation sharingJoined up thinking
Shared goals…and Now”Much improved:
Cross agency communication
24/7 MH info access
GM wide thinking & planning
Clarified goalsSlide9
Trafford
:
Home
Office Innovation Fund Specialist Mental Health Practitioner Pilot
“This initiative isn’t just about reducing demand on an already stretched police service and other emergency services. It’s about supporting those vulnerable people who have previously slipped through the net and encouraging them to accept help and provide them with the right tools to address their issues and improve their quality of life
.” Greater Manchester Police and C
rime Commissioner, Tony LloydSlide10
A
mental health nurse was co-located at Stretford Police Station in
Trafford
initially for 12 months.
OUTCOMES
:
15
% reduction in volume of calls to police (64% reduction in resource demand)
20% reduction in 999 calls to North West Ambulance Service
42% reduction in volume of attendances at the hospital emergency department
58% reduction in the number of bed days due to reduction in hospital in-patient admissions
50% reduction in call volume to the GMW Crisis Resolution & Home Based Treatment Team reducing the number of interventions required.Early findings
estimated
the scheme could save emergency services and the
NHS
in excess of £150k per annum.Slide11
Oldham Phone Triage/RAID Pilot
Police
officers were
able to
contact a dedicated 24-hour telephone number for professional advice and assistance from RAID (Rapid Assessment Interface and Discharge
) Aim:
To improve police decision making and outcomes when responding to a person with mental ill health.
‘15% of
all incidents dealt with
by the
police include the presence of significant mental health difficulties and
problems…police officers do not typically have ready access to sufficient additional information that would support their decision-making in these types of cases’. The Sainsbury Centre (2008) Slide12
What does the
f
uture hold?
Watch this space!
Contact details:
Maqsood.ahmad@nhs.net Adele.owen@gmp.pnn.police.uk