Intercultural Stream -Tourism What is Tourism?

Transcript:Intercultural Stream -Tourism What is Tourism?:
Intercultural Stream -Tourism What is Tourism? Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business purposes The Study of Tourism can be defined as a multidisciplinary subject that consist of the knowledge of the components of the tourism industry, tourism management and disciplines such as: Geography; Sociology; Environmental Sustainability; Anthropology; and, Laws Skillset Analytical Skills & Global Awareness Management Abilities Critical Thinking & Creative Problem Solving Strong Customer Service & Ethics to Assist People Multitasking Skills Compliance Knowledge- knowledge of general safety laws and regulations in the tourism and hospitality sector Potential Job Roles Follow Japanese health and safety protocols and entrance requirements of the tourist destination/establishment Draft and edit articles on the organization’s website(s) and social media platforms Upload and edit photographs to showcase the organization’s services and/or products Keep in frequent communication with international clients to address their concerns and needs Travel Promoter/Tourism Marketing Assistant/Hospitality & Tourism Reporter Work alongside the organization to develop actionable strategies to help the organization achieve its sustainability goals Assist with marketing, sales and communication as the organization makes sustainable changes Research methods to produce less waste and minimize the overall environmental impact without decreasing customer engagement Develop reports communications materials to promote the organization’s sustainability goals and achievements Conduct research on similar industries in Canada on their sustainability goals and action plans and present it to the team Sustainability Analyst Intern Assist clients by answering and supporting their questions and concerns regarding the tourist destination and/or service Initiate recommendations to clients that best meet their needs Produce product or service reports by collecting and analyzing contact information of the clients Maintain and organize records of customer interactions, transactions, authorizations and complaints Customer Service Representative (for foreign clients) Communicate between English-speaking customers and their tour guide Collect and evaluate customer satisfaction surveys and incorporate improvements into tour guide services if necessary Conduct market research on popular tourist services and destinations in Japan Handle ticket bookings and invoices Inform customers of last-minute and/or changes to their tour itineraries Produce relevant content on tour guide brochures, website(s) and social media platforms Tour Information Officer Assist guests at hotels, tourist establishments, information centres and resorts with their needs from the time they arrive to the time they depart Maintain knowledge of tourist service policies and hotel polices (room rates,