Intercultural Stream -Tourism What is Tourism?
Description: Intercultural Stream -Tourism What is Tourism? Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business purposes The Study of
Related Topics
Download Presentation
"Intercultural Stream -Tourism What is Tourism?" is the property of its rightful owner. Permission is granted to download and print the materials on this website for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Presentation Transcript
slide1. Intercultural Stream -Tourism<br>
slide2. What is Tourism? Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business purposes
The Study of Tourism can be defined as a multidisciplinary subject that consist of the knowledge of the components of the tourism industry, tourism management and disciplines such as:
Geography;
Sociology;
Environmental Sustainability;
Anthropology; and,
Laws<br>
slide3. Skillset Analytical Skills & Global AwarenessÂ
Management Abilities
Critical Thinking & Creative Problem SolvingÂ
Strong Customer Service & Ethics to Assist PeopleÂ
Multitasking SkillsÂ
Compliance Knowledge- knowledge of general safety laws and regulations in the tourism and hospitality sector<br>
slide4. Potential Job Roles<br>
slide5. Follow Japanese health and safety protocols and entrance requirements of the tourist destination/establishmentÂ
Draft and edit articles on the organization’s website(s) and social media platformsÂ
Upload and edit photographs to showcase the organization’s services and/or productsÂ
Keep in frequent communication with international clients to address their concerns and needs Travel Promoter/Tourism Marketing
Assistant/Hospitality & Tourism Reporter<br>
slide6. Work alongside the organization to develop actionable strategies to help the organization achieve its sustainability goals
Assist with marketing, sales and communication as the organization makes sustainable changesÂ
Research methods to produce less waste and minimize the overall environmental impact without decreasing customer engagementÂ
Develop reports communications materials to promote the organization’s sustainability goals and achievements
Conduct research on similar industries in Canada on their sustainability goals and action plans and present it to the team Sustainability Analyst Intern<br>
slide7. Assist clients by answering and supporting their questions and concerns regarding the tourist destination and/or serviceÂ
Initiate recommendations to clients that best meet their needsÂ
Produce product or service reports by collecting and analyzing contact information of the clientsÂ
 Maintain and organize records of customer interactions, transactions, authorizations and complaints Customer Service Representative
(for foreign clients)<br>
slide8. Communicate between English-speaking customers and their tour guideÂ
Collect and evaluate customer satisfaction surveys and incorporate improvements into tour guide services if necessaryÂ
Conduct market research on popular tourist services and destinations in JapanÂ
Handle ticket bookings and invoices
Inform customers of last-minute and/or changes to their tour itinerariesÂ
Produce relevant content on tour guide brochures, website(s) and social media platforms Tour Information Officer<br>
slide9. Assist guests at hotels, tourist establishments, information centres and resorts with their needs from the time they arrive to the time they depart Â
Maintain knowledge of tourist service policies and hotel polices (room rates, discounts, and special offerings and events)Â
Manage guest accounts and transactionsÂ
Compute bills, collect payments or authorize credit and make changes for guests Guest Services Agent<br>
slide10. Create engaging content for media releases, social media platforms and newsletters
Conduct research on marketing initiatives of competitors and incorporate into the organization’s strategy and platforms
Maintain relationships with clients while building relationships with new clients
Schedule and coordinate speaking engagements, appearances, photoshoots, and other special events to promote to interested English-speaking partiesÂ
 Draft and edit press releases and other materials in English to further promote tourist establishment, services and products Public Relations Intern<br>
slide11. Yuko Nemoto
Coordinator, Canada-Japan Co-op Program
University of British Columbia
coop.japan@ubc.ca
Julie Walchli
Co-Director, Canada-Japan Co-op Program
University of British Columbia
julie.walchli@ubc.ca
Sara Buse
Co-Director, Canada-Japan Co-op Program
University of British Columbia
sara.buse@ubc.ca Thank you
www.thecoopjapanprogram.com If you are interested in learning more about our research project or hiring
a co-op student from our Program,
please feel free to reach out to us.
Thank you<br>
slide2. What is Tourism? Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business purposes
The Study of Tourism can be defined as a multidisciplinary subject that consist of the knowledge of the components of the tourism industry, tourism management and disciplines such as:
Geography;
Sociology;
Environmental Sustainability;
Anthropology; and,
Laws<br>
slide3. Skillset Analytical Skills & Global AwarenessÂ
Management Abilities
Critical Thinking & Creative Problem SolvingÂ
Strong Customer Service & Ethics to Assist PeopleÂ
Multitasking SkillsÂ
Compliance Knowledge- knowledge of general safety laws and regulations in the tourism and hospitality sector<br>
slide4. Potential Job Roles<br>
slide5. Follow Japanese health and safety protocols and entrance requirements of the tourist destination/establishmentÂ
Draft and edit articles on the organization’s website(s) and social media platformsÂ
Upload and edit photographs to showcase the organization’s services and/or productsÂ
Keep in frequent communication with international clients to address their concerns and needs Travel Promoter/Tourism Marketing
Assistant/Hospitality & Tourism Reporter<br>
slide6. Work alongside the organization to develop actionable strategies to help the organization achieve its sustainability goals
Assist with marketing, sales and communication as the organization makes sustainable changesÂ
Research methods to produce less waste and minimize the overall environmental impact without decreasing customer engagementÂ
Develop reports communications materials to promote the organization’s sustainability goals and achievements
Conduct research on similar industries in Canada on their sustainability goals and action plans and present it to the team Sustainability Analyst Intern<br>
slide7. Assist clients by answering and supporting their questions and concerns regarding the tourist destination and/or serviceÂ
Initiate recommendations to clients that best meet their needsÂ
Produce product or service reports by collecting and analyzing contact information of the clientsÂ
 Maintain and organize records of customer interactions, transactions, authorizations and complaints Customer Service Representative
(for foreign clients)<br>
slide8. Communicate between English-speaking customers and their tour guideÂ
Collect and evaluate customer satisfaction surveys and incorporate improvements into tour guide services if necessaryÂ
Conduct market research on popular tourist services and destinations in JapanÂ
Handle ticket bookings and invoices
Inform customers of last-minute and/or changes to their tour itinerariesÂ
Produce relevant content on tour guide brochures, website(s) and social media platforms Tour Information Officer<br>
slide9. Assist guests at hotels, tourist establishments, information centres and resorts with their needs from the time they arrive to the time they depart Â
Maintain knowledge of tourist service policies and hotel polices (room rates, discounts, and special offerings and events)Â
Manage guest accounts and transactionsÂ
Compute bills, collect payments or authorize credit and make changes for guests Guest Services Agent<br>
slide10. Create engaging content for media releases, social media platforms and newsletters
Conduct research on marketing initiatives of competitors and incorporate into the organization’s strategy and platforms
Maintain relationships with clients while building relationships with new clients
Schedule and coordinate speaking engagements, appearances, photoshoots, and other special events to promote to interested English-speaking partiesÂ
 Draft and edit press releases and other materials in English to further promote tourist establishment, services and products Public Relations Intern<br>
slide11. Yuko Nemoto
Coordinator, Canada-Japan Co-op Program
University of British Columbia
coop.japan@ubc.ca
Julie Walchli
Co-Director, Canada-Japan Co-op Program
University of British Columbia
julie.walchli@ubc.ca
Sara Buse
Co-Director, Canada-Japan Co-op Program
University of British Columbia
sara.buse@ubc.ca Thank you
www.thecoopjapanprogram.com If you are interested in learning more about our research project or hiring
a co-op student from our Program,
please feel free to reach out to us.
Thank you<br>