Letter of Authorization LOA How Your Customer Grants You LOA Access Letter of Authorization LOA Enables Partners to see an additional set of Cisco branded contract data where that Partner is not the contract BillTo ID: 935335
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Slide1
August 2016
Partner Smart Assist Service
Letter of Authorization (LOA)
Slide2How Your Customer Grants You LOA Access
Slide3Letter of Authorization (LOA)
Enables Partners to see an additional set of Cisco branded contract data where that Partner is not the contract Bill-To
Customer Administrator
can grant this additional visibility to any Partner
Time-based access to LOA fields (1-12 Months)
Target Role: CBR User or CBR Admin
Slide4LOA Fields Viewable in Online Reports
Additional fields that will be visible after LOA
Slide5Steps to Grant Time-Based LOA Access (by the Customer Admin – to update an existing CBR user)
1
In the
Admin
dashboard, click to maximize the
Users
pane
2
Select the
Partner User
form the list displayed
Right-click and select “Manage Access” from the options displayed
3
4
Steps Cont’d
Login in to Smart Net Total Care 3.x portal
(https://tools.cisco.com/smartservices
Slide6Steps to Grant Time-Based LOA Access Cont’d (by the Customer Admin – to update an existing CBR user)
Select the
LOA check box
Specify the duration from the dropdown
5
6
Click Confirm to save the new information
7
Slide7If your customer hasn’t set up their Cisco Services Access Management entry, it will be impossible to generate the collector entitlement certificate.
If your customer has not provided you with CBR Access, you will
not be able to access their data in the Smart Services Connection Portal.
Slide8Cisco Services Access Management tool
Smart Net Total Care Portal (Smart Services Connection)
New Smart Net Total Care Interface Introduction Video
Customer eLearning
Smart Net Total Care How-to Videos on YouTube
Smart Net Total Care Service Description
Smart Net Total Care Community
(best viewed in Firefox or Chrome)Smart Net Total Care Smart Edge Webinar Series
To obtain a Cisco CCO ID
Smart Net Total Care Toolkit
Slide9Cisco Community – Partner Smart Assist Resource Library
Partner Smart Assist Service Overview Presentation for Partners
Partner Smart Assist Service At A Glance for Partners
Partner Smart Assist Service FAQs for Partners
Partner Smart Assist Service Quoting & Ordering Tip Sheet for Partners
Partner Smart Assist Service Training Brochure
Partner Smart Assist Service Welcome Kit
Partner Smart Assist Service Training Schedule and Registration
Partner Smart Assist Service Resources
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